2/10 Terrible
Syed
Traveled with family and small children
Feb 11, 2026
Disliked: Cleanliness, property conditions & facilities
Front desk staff was extremely courteous and professional and helped us alot during our stay (Ralph at night and Tysha in the morning). Room felt pretty neglected as I had really high hopes for Hyatt however the ac vent cover and furnace cover were falling apart and then to our horror we smelled gas (like the smell of gas from stove) on the 8th floor. It was around 8pm and we asked Ralph for a different room and he helped us relocating to 2 different rooms after that but everytime we went to a room after a few minutes the same smell would come from the ac vent.
Long story short we decided to leave as we had little kids but none of hotels were available to check in as it was close to midnight.
Expedia assured us that we will be reimbursed for our night as the whole night we kept changing rooms with little kids, however in the morning expedia said we will charged since we stayed as per hotel policy. I spoke to Tysha at the front desk and she told us that the manager Jason wants to help us whatever way he can but we were still charged for our first night and reimbursed for the other two nights we booked for but didnt stay.
Syed
Stayed 3 nights in Feb 2026



















