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Ban Behak Vacation Packages

Ok the fact we had no desk for check was terrible. I could not check in due to a code for door and room acess never being sent to my email resulted in me not checking for 3hours until I was told about a sister property 3 blocks from where I was stay had to walk in the rain to the siater property for thwm to grant me acess codes to get into my room now at 3am. I wouls likw to be reemburst for that night and day. My TV had no working batteries and once I go batteries the TV volum did not work.

Pleas don’t book the apartment in this hotel. It’s not associated with the hotel services. The 2nd room has 3 beds all bed sheets were dirty. The has prior hair from guest before us. Behind the headboard I found a dirty t-shirt. Hall restroom tub was rusted and peeling, I was disgusted to see that. The other restroom still had a long hair in the tub. Sanitary is NOT a priority for the owner of this apartment. The price I paid for my 4 day was a steel. Also, beach gear was a laugh in the face. No beach chair, no wagon and the umbrella covered 1 person. I reached out to the person but never showed up with clean sheets. I had to invest in my stay detergent, sanitizing wipes, trash bags and toilet covers. Let me know forget to say, on my first stay the bottom of my feet was all black from the floors being super dirty. The only good thing of the place was the beach distance.

I felt like the walk from the front entrance was quite the distance and you could only catch ride shares from the front entrance. Discovered this the hard way. This particular room had to be close to the pool and club area as you could hear the music late at night.

Love the vibe!Our recent stay at this hotel was wonderful! From the time we arrived at the hotel, we were greeted with the most warm and helpful staff! The front desk personnel Wardell was very accommodating and welcoming! We arrived very early from the airport and asked him if we could leave our bags until the check in time, and he was very kind enough to check if any room was available to accommodate us! He let us check in earlier than expected and we were able to rest and relax in our room before we enjoyed a delicious lunch in the hotel restaurant! The free drinks in the afternoon was wonderful and the drinks were large enough with the right buzz! We mostly ate at their restaurant and enjoyed their fresh seafood! Loved their calamari ( to die for) and their fresh fish! The free towels and chairs were nice to have as an inclusive with the room plus the free plated breakfast were big servings and cooked fresh every time you order! We have tried big resorts and hotels in Miami Beach every year but I must say, we will have to change our pattern and return to this hotel every year now! And I must mention their music! If you are are a Gen X traveler, you will love their mix! I’d give this hotel a 9/10!

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....