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Amerald Resort Hotel Desaru

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Amerald Resort Hotel Desaru

Balcony
Exterior
Private beach
Outdoor pool, sun loungers
Balcony

Reviews

8.0 out of 10

Very good

Popular amenities

  • On private beach
    On private beach
  • Bar
    Bar
  • Room service
    Room service
  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • Breakfast included
    Breakfast included

Explore the area

Map
Lot 1231 Jalan Kg. Punggal - Desaru, Sungai Renggit, Bandar Penawar, Johor, 81600
  • Bukit Punggai
    5 min drive
  • Desaru Ostrich Farm
    8 min drive
  • Desaru Coast Adventure Waterpark
    17 min drive
  • Singapore (SIN-Changi)
    97 min drive

Room options

View all photos for Deluxe Family Room

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Family Room

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room

  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room

Superior Twin Room | In-room safe, desk, laptop workspace, blackout drapes

Superior Twin Room

  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe King Room

Deluxe King Room | In-room safe, desk, laptop workspace, blackout drapes

Deluxe King Room

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe King

Grand Deluxe King | In-room safe, desk, laptop workspace, blackout drapes

Grand Deluxe King

  • 667 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room

Superior King Room | In-room safe, desk, laptop workspace, blackout drapes

Superior King Room

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room With Partial Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Family Room With Partial Sea View

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe King Room with Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe King Room with Sea View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room

In-room safe, desk, laptop workspace, blackout drapes

Superior King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

In-room safe, desk, laptop workspace, blackout drapes

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room With Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room With Sea View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Royal Suite Room

Shower, hydromassage showerhead, free toiletries, hair dryer

Royal Suite Room

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe King Room with Sea View

In-room safe, desk, laptop workspace, blackout drapes

Grand Deluxe King Room with Sea View

  • Sleeps 2
  • 1 King Bed

Similar properties

Property amenity

Sand & Sandals Desaru Beach Resort & Spa

On private beach
Pool
Hot Tub
Spa
3.7 out of 5, Good, (501)
The price is $102
per night
$123 total
includes taxes & fees
Dec 7 - Dec 8
Sand & Sandals Desaru Beach Resort & Spa

About this property

Amerald Resort Hotel Desaru

3.5-star Bandar Penawar hotel with 2 restaurants
This hotel features 2 restaurants, a private beach, and an outdoor pool. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Amerald Resort Hotel Desaru offers 251 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. 42-inch LED televisions come with satellite channels. Bathrooms include showers with hydromassage showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach and a fitness center.

Children under 11 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

This Bandar Penawar hotel has its very own private beach. In addition to a children's pool, Amerald Resort Hotel Desaru provides an outdoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3.5-star property consist of 6 meeting rooms and limo/town car service. Event facilities measuring 11840 square feet (1100 square meters) include conference space. This family-friendly hotel also offers a vending machine, an arcade/game room, and multilingual staff. For a surcharge, the property provides an airport shuttle (available 24 hours) and a theme park shuttle. Onsite self parking is complimentary.

Amerald Resort Hotel Desaru has designated areas for smoking.

A complimentary continental breakfast is served each morning between 7:00 AM and 11:00 AM.
Ruby Coffee House - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Amerald SeafoodRestaurant - This family restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Friendship Bar - This bar overlooks the ocean. Guests can enjoy alfresco dining (weather permitting). Open select days.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Ferry terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Amerald SeafoodRestaurant
  • Friendship Bar
  • Ruby Coffee House

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Gym
  • Hiking/biking trails
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 11,840 square feet of conference space
  • 6 meeting rooms

Outdoors

  • On a private beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 2018
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Deposit is payable by bank transfer and is due within 7 days of booking the reservation.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MYR 300 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Parties and events are allowed on site
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 11 years old are not allowed in the swimming pool without adult supervision

Property is also known as

amerald resort hotel Bandar Penawar
amerald Bandar Penawar
amerald
Amerald Desaru Bandar Penawar
Amerald Resort Hotel Desaru Hotel
Amerald Resort Hotel Desaru Bandar Penawar
Amerald Resort Hotel Desaru Hotel Bandar Penawar

Amerald Resort Hotel Desaru Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 43 out of 114 reviews" "
Rating 8 - Good. 41 out of 114 reviews" "
Rating 6 - Okay. 19 out of 114 reviews" "
Rating 4 - Poor. 7 out of 114 reviews" "
Rating 2 - Terrible. 4 out of 114 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Norasilah M

Traveled with partner
Disliked: Property conditions & facilities
I think it can be improved, no wifi connection all the way during my stay there. The room cleanliness can be improved, and the breakfast food also can be improved. Overall hotel area to be improved
Stayed 3 nights in Apr 2024

6/10 Okay

Nurbaity

Stayed 2 nights in Jul 2023

6/10 Okay

Lit Phen

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Very limited option for vegetarian.
Stayed 4 nights in May 2023

10/10 Excellent

Edwin

10/10 Excellent

Beng Loong

Stayed 1 night in Sep 2022

8/10 Good

Andy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kilometers of beautiful beach all to yourself. Telco companies seems to have not reach that part of Desaru yet, very weak
Stayed 2 nights in Jun 2022

6/10 Okay

Rahilah

Stayed 1 night in May 2022

10/10 Excellent

Kah Kok

Stayed 2 nights in May 2022

6/10 Okay

Chuan Swee

Stayed 1 night in May 2022

6/10 Okay

Ummi

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Good place to rest after had a long week work. Im staying for 2days 1 night, love to upgrading bedroom to seaview. Really relaxing. Enjoying Ramadhan buffet with family. Buffet a bit dissapoint bcause not many choice. For the bedroom not clean very well. So many dust on the table and floor (got cockroach eggs too) its very dangerous for those have a baby. Your staff have to check cleanliness before guest check in. And also no wifi coverage. Pls upgrade your hotel more better.
Stayed 1 night in Apr 2022

6/10 Okay

Nik

Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas holiday
Stayed 2 nights in Dec 2021

6/10 Okay

Visvanathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful front desk staff. The breakfast was awful. I think the management needs to seriously improve in this area.... Housekeeping needs to improve..., Just some leftover rubbish in the balcony Otherwise it was ok.
Stayed 1 night in Dec 2021

4/10 Poor

NOR FAIZAH

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in 3Days2Night
Toilet bit smelly Cannot get breakfast foods not enough Very very poor WIFI Hope will improve soon.
Stayed 2 nights in Dec 2021

8/10 Good

Aileen lee

Stayed 4 nights in Oct 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Overall it is was good but the hotel house keeping should improve their efficiency. e.g. They forgot to provide towel until we request. Secondly, we went in the room but the room was not ready. It was the miscommunication between the house keeping and front desk. And, the breakfast is really not so good. We hope hotel will improve it.
Stayed 1 night in Dec 2020

8/10 Good

Leong Sze

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
safe
fair efficiency & safe
Stayed 1 night in Sep 2020

10/10 Excellent

Leong Sze

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ice
Nice
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
VERY BAD experience. 1. Came to check in with a congested lobby. Families with elderly, children and pregnant ladies unattended for 5HOURS, given no explanation or whatsover. All of the receptionist went missing and we were all left in a mystery. At this unprecedented time, the management definitely paid NO REGARDS to the SOP! 2. NO PROPER details of the actual waiting time and rooms available left people mad and bewildered! Children are now crying all over the place. People are screaming all over the place, restless. 3. After 5 HOURS, we learnt that NO QUARRELS, NO ROOM. 4. The rooms were all left uncleaned and that resulted in the delay. It makes no sense to have us wait 5 hours JUST TO CLEAN YOUR ROOMS that we have paid earlier! If you have no Manpower then, outsource. Communicate and explain nicely to customers. 5. Guess what, we had to check out at 12pm, despite checking in 5 hours later. Very unpleasant indeed. No refunds or any compensations made. The room itself is good. The view from room is beautiful but we are mad with the management services. Despite the check in, the extra towel we request for have stain on one out of three. The slippers in the room is lacking of one for twin room. The breakfast choice is limited.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Stayed 3 nights in Apr 2020

4/10 Poor

AK

Business traveler
Disliked: Property conditions & facilities
I stay for business trip, 1st room aircond not cool even put 17 Degre. Today i stay again room number 228 water heater not function, room not proper housekeeping & aircond filter not change. I hope management hotel look this comment. Thanks.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no tv signal when its raining . Please do smthng bout it . Other than that , all aces !
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
The hotel was nice and pretty. The rooms was cozy. Except that one of the rooms I booked didn't have a cooling air conditioning. It was just blowing air. One huge disappointment was breakfast. I booked rooms with breakfast, but me and my family couldn't have any. I understand it was a peak period, Chinese New Year holiday, but what I do not understand was that the hotel did not prepare itself to handle the high influx of guests staying in the hotel. There were not enough tables, the utensils were no where to be seen, and to top it of, empty buffet sets. And this was when I came down from my room at 8am (breakfast was served at 7-11 am). My family and I had to go out of the hotel to get breakfast elsewhere. But I do wanna give compliments when it's due. I'm grateful to the front office manager for being very accommodating, and polite, to all my requests during my stay.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Nice room, near beach. But bad customer service, terrible breakfast preparation, not prepare for peak season, food & utensils not enough, most of guest put drinks in a bowl coz no glass anymore, even drinks also didnt topup. Go & buy own drink @ vending machines nearby. lousy & inexperience cafe staff,
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Dec 2019