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Banff Caribou Lodge and Spa

3.5 star property

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Photo gallery for Banff Caribou Lodge and Spa

Children's play area - outdoor
Indoor pool
Point of interest
Lobby sitting area
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

Map
521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪11 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪11 min walk‬
  • Tunnel Mountain
    ‪5 min drive‬

Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Balcony

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath | Premium bedding, in-room safe, iron/ironing board, free WiFi

Corner Suite with Spa Bath

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Banff Caribou Lodge and Spa

Hotel in Uptown District
A full-service spa, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
Banff Caribou Lodge and Spa offers 190 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Red Earth Spa has 6 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily.
In addition to a full-service spa, Banff Caribou Lodge and Spa features a hot tub and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center and 2 meeting rooms. Event facilities measuring 765 square feet (71 square meters) include conference space. This hot springs hotel also offers a fitness center, spa services, and a vending machine. Onsite self parking is complimentary.

Banff Caribou Lodge and Spa is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Banff Caribou Lodge and Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 30 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Yoga classes

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 765 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • In a national park
  • In the mountains

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1993
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults, and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Banff Caribou Lodge and Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1404 out of 2581 reviews
Rating 8 - Good. 666 out of 2581 reviews
Rating 6 - Okay. 340 out of 2581 reviews
Rating 4 - Poor. 103 out of 2581 reviews
Rating 2 - Terrible. 68 out of 2581 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Cari

Liked: Staff & service
Disliked: Property conditions & facilities
The rooms needs some updating. Standard rooms are not the best Lighting in bathroom was terrible. Need brighter lights! Had issues with toilet not flushing.
Stayed 2 nights in Dec 2024

10/10 Excellent

Savannah

Stayed 1 night in Dec 2024

10/10 Excellent

Marie Suzanne Arianne Lina

Stayed 4 nights in Nov 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

T8bith8

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Main foyer was very cute , rooms were more old school- room was quite dark . Rooms smelt a little like smoke, but we later found out it was because they use a fire place to warm up the hotel. Hot pool was also very enjoyable
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in Banff
Well situated
Stayed 3 nights in Dec 2024

10/10 Excellent

roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly front desk staff and housekeepers. We were celebrating our engagement and got 2 free drinks. The only thing we were unhappy about was the hours the Keg onsite closed. They closed at 10 pm .
Stayed 2 nights in Dec 2024

10/10 Excellent

Syed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much for Great Hospitality. It was an Awesome Experience staying at Banff Caribou Lodge. The Customer Service was friendly and The Room Service was Amazing, I really appreiciate that. I will recommend this place to anyone looking for a place to stay at Banff.
Stayed 3 nights in Dec 2024

10/10 Excellent

Lillian

Stayed 1 night in Nov 2024

10/10 Excellent

Lillian

Stayed 1 night in Nov 2024

10/10 Excellent

Betty Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old Western feel. Staff were helpful.
Stayed 3 nights in Dec 2024

10/10 Excellent

Karine

Stayed 3 nights in Nov 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing stay. The spa was fantastic. Wonderful hot pools. We will definitely be coming back.
Stayed 2 nights in Dec 2024

10/10 Excellent

Michelle

Stayed 1 night in Nov 2024

10/10 Excellent

Kenton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, convenient checkout time of 11:30am, hot tub is open till 11pm. Double queen room felt a little small but was ok for the price. Mini fridge was so cold it froze our beers lol. Underground heated parking. Overall an excellent stay
Stayed 2 nights in Dec 2024

10/10 Excellent

Steffi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Nov 2024

6/10 Okay

Brent

Traveled with family and small children
Needs updating!! Terrible bathrooms!!
Stayed 2 nights in Dec 2024

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They up grade your room which was very nice
Stayed 1 night in Dec 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely friendly and fast service
Stayed 1 night in Dec 2024

10/10 Excellent

William, Brechin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at the Caribou Lodge several times and I have never been disappointed. My most recent stay was for 3 days of skiing. The hot pool and dry sauna were perfect after a day of skiing. The Keg Restaurant is accessible through the lobby and offers a very good breakfast menu. The staff members at the Caribou were efficient, friendly and helpful.
Stayed 4 nights in Dec 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived from an international flight sick with a cold & unfortunately spent the whole stay in bed. Thankfully ithe hotel was completely quiet and allowed me to recover between steaming hot showers and long naps. This was my third time to your hotel and I still find the front desk less than welcoming (a robot would have as much warmth as the staffing who checked me in and out). It would be nice to be recognized for my return visits or encouraged to return again when I checked out. Hospitality is easily provided and doesn't cost anything!
Stayed 2 nights in Dec 2024

10/10 Excellent

Sunjida

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a very convenient area and the town was very close. Everyone was super friendly and kind!
Stayed 3 nights in Oct 2024

10/10 Excellent

Aldrine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heated parking, hot pool, walkable
Stayed 1 night in Dec 2024