See all properties

Banff Caribou Lodge and Spa

3.5 star property

Choose dates to view prices

Photo gallery for Banff Caribou Lodge and Spa

Children's play area - outdoor
Point of interest
Lobby
Indoor pool
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

Map
521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪11 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪11 min walk‬
  • Banff Centre for Arts and Creativity
    ‪16 min walk‬
  • Banff, AB (YBA)
    ‪8 min drive‬

Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Balcony

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath | Premium bedding, in-room safe, iron/ironing board, free WiFi

Corner Suite with Spa Bath

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Property entrance

The Fox Hotel and Suites

  • Hot Tub
  • Pet friendly
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (2172)
The price is $214
per night
$238 total
includes taxes & fees
Mar 3 - Mar 4
The Fox Hotel and Suites

About this property

Banff Caribou Lodge and Spa

Hotel in Uptown District
A full-service spa, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
Banff Caribou Lodge and Spa offers 190 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Red Earth Spa has 6 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily.
In addition to a full-service spa, Banff Caribou Lodge and Spa features a hot tub and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center and 2 meeting rooms. Event facilities measuring 765 square feet (71 square meters) include conference space. This hot springs hotel also offers a fitness center, spa services, and a vending machine. Onsite self parking is complimentary.

Banff Caribou Lodge and Spa is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Banff Caribou Lodge and Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 30 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Spa tub
  • Yoga classes

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 765 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • In a national park
  • In the mountains

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1993
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults, and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Banff Caribou Lodge and Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1354 out of 2504 reviews
Rating 8 - Good. 651 out of 2504 reviews
Rating 6 - Okay. 336 out of 2504 reviews
Rating 4 - Poor. 96 out of 2504 reviews
Rating 2 - Terrible. 67 out of 2504 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Rowena

I didn’t know they’re having a maintenance, the pools were closed,
Stayed 1 night in Nov 2024

4/10 Poor

Mark

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Old and tired, VIP's beware
I have stayed at this property many times including holding a number of corporate Christmas party weekends over the years. This will be my last time staying at this property. The property is old and is in serious need of an update. The furniture is beat up, the TV is a Sharp Aquos for heavens sake. (Remember those from 2005) there is no AC and a lack of maintenance is apparant. The elevator was down once again and the one that was working sounded quite rough. Our room this time was on the 4th floor right in front of the hallway pressurization vent for the Make Up Air Unit. All we could smell was the smoke from the fireplace in the lobby being recycled and the howl from the motor (usually a sign of plugged filters) kept me from sleeping for 2 days. Despite all this (I am usually not one to complain about minor things) I am an Expedia VIP member and this hotel provides you with a $15 food credit per room per day. At check in I was told only that I couldn't use it on the last day. We had supper in the Keg on the second night and charged it to the room. Upon receiving my folio the credit was shown as a line item however not applied. When I asked at the desk for it to be applied I was told I could only use $15 of the 2 night credit as the $15 had to be used on the same calender day. No where including on the Expedia website is this disclosed nor in the hotel. This is very disingenuous, and another example of a bait and switch tactic so prevelant among VIP hotels lately.
Stayed 2 nights in Nov 2024

10/10 Excellent

Margie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Excellent on nearly every front. Two factors less than excellent- reception staff efficient but not as friendly or as informative as they could have been. And real shame only one lift working on last two days there.
Stayed 3 nights in Nov 2024

10/10 Excellent

Kathery

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking is very limited, and also outside parking. You have to go back to the hotel early to be able to find parking inside the property.
Stayed 2 nights in Nov 2024

6/10 Okay

Timothy Mark

Liked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

ma dulce ramos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are nice and accommodating especially Farooq in the reception. The hotel has adequate parking space. A free 3 day pass for public transport is a good perk too.
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ample underground parking. HUGE hot tub!
Stayed 2 nights in Nov 2024

4/10 Poor

Md. Yeasin

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Honestly, I am disappointed . I don’t think the room rate was worth it. The cleanliness can be rated as 0 . I saw stool stain on the commode. On the bed sheet there was stain of lipstick and don’t know what else!! I had to go to the front desk at least 3 times to change the key fobs as they were not working. The hot tub was dirty and there was not enough towel. Even the close the hot tub from Nov 17-20 and they even didn’t inform us earlier. The room was 300 Sq feet according to their website but 1/4 of the room was a wastage because of the structure. Only thing that we like was the bus pass . They provided us bus pass for 3 days. I won’t never recommend this hotel to my F&F and I will never go there !
Stayed 1 night in Nov 2024

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to downtown and had a few restaurants at walking distance. The hot pool was a good spot to relax after a day in the cold November air.
Stayed 2 nights in Nov 2024

10/10 Excellent

TREVOR, Grande Prairie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Experience
Stayed 1 night in Nov 2024

10/10 Excellent

Jiadong

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay, a little bit far from town. Keg is in this property which is my favorite. Sauna and hot bath available. Overall good.
Stayed 4 nights in Nov 2024

10/10 Excellent

Lioubov

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! Hotel was clean and cozy. Free parking. The lobby is beautiful and loved the complimentary coffee in the morning! Everyone and especially the kids loved the hot pool. Only 10 minute walk to downtown Banff. Will be back!
Stayed 1 night in Nov 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Roman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 1 night in Oct 2024

8/10 Good

Keith

Business traveler
Liked: Staff & service, property conditions & facilities
Property was good, room was clean. It did take about 10 mins to check in as there was no one at the front counter. Over all, it was good
Stayed 2 nights in Nov 2024

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love our time at the Caribou Lodge! It was so wonderful to be right there on Banff Avenue in walking distance of everything. They even gave us a free bus pass each to get around the town even faster. The room and entire hotel were clean, and well maintained.
Stayed 5 nights in Nov 2024

10/10 Excellent

iinakay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
Location is good, but there is not enough parking for registered guests.
Stayed 1 night in Nov 2024

10/10 Excellent

Ken

Stayed 1 night in Oct 2024

10/10 Excellent

diana

Liked: Cleanliness, staff & service, property conditions & facilities
Very cozy!
Stayed 1 night in Nov 2024

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Loved the spa.
Stayed 1 night in Nov 2024

8/10 Good

Cindy

Liked: Cleanliness
Stayed 2 nights in Nov 2024

10/10 Excellent

Cailin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024