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Banff Caribou Lodge and Spa

3.5 star property

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Photo gallery for Banff Caribou Lodge and Spa

Children's play area - outdoor
Indoor pool
Lobby sitting area
Point of interest
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

Map
521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪11 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪11 min walk‬
  • Banff Centre for Arts and Creativity
    ‪16 min walk‬

Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Balcony

Mini-refrigerator

Superior Room, 2 Queen Beds, Balcony

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath | Premium bedding, in-room safe, iron/ironing board, free WiFi

Corner Suite with Spa Bath

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Banff Caribou Lodge and Spa

Hotel in Uptown District
A full-service spa, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
Banff Caribou Lodge and Spa offers 190 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Red Earth Spa has 6 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily.
In addition to a full-service spa, Banff Caribou Lodge and Spa features a hot tub and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center and 2 meeting rooms. Event facilities measuring 765 square feet (71 square meters) include conference space. This hot springs hotel also offers a fitness center, spa services, and a vending machine. Onsite self parking is complimentary.

Banff Caribou Lodge and Spa is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Banff Caribou Lodge and Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 30 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Yoga classes

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 765 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • In a national park
  • In the mountains

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1993
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults, and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Banff Caribou Lodge and Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1430 out of 2634 reviews
Rating 8 - Good. 679 out of 2634 reviews
Rating 6 - Okay. 344 out of 2634 reviews
Rating 4 - Poor. 110 out of 2634 reviews
Rating 2 - Terrible. 71 out of 2634 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Keara

Stayed 2 nights in Jan 2025

8/10 Good

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is quite nice! Beds are comfortable but the pillows are too thick. The decor is very nice but the designer of the bathroom didn’t do their job very well. The toilet is too close to the shelves and is not to building code standards. The sink depth is too deep and doesn’t hold water. The noise from the hallway pressurization shaft that is directly across from Room 464 is too loud. Mechanical consultant needs to adjust it to reduce the noise. Love the heated parkade.
Stayed 2 nights in Jan 2025

8/10 Good

pat

Liked: Cleanliness, staff & service
Rooms are cold unless there is a portable heater in sink and bathtub very slow to drain
Stayed 2 nights in Jan 2025

10/10 Excellent

Mae Bernalyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed for one night and we had a great stay. It was quiet, convenient, and pleasant place to stay.
Stayed 1 night in Jan 2025

8/10 Good

Brad

Liked: Staff & service, property conditions & facilities
Took the girlfriend to the Caribou Inn because of the underground parking the spa.
Stayed 2 nights in Jan 2025

10/10 Excellent

Alrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and efficient
Stayed 3 nights in Jan 2025

6/10 Okay

Cheryl

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Jaclyn

Disliked: Staff & service, room comfort
Told us that we could check in early. Arrived and we weren’t able to check in early. Then we checked into the smallest room that the heat wasn’t working so was so warm. In the morning 2 staff walked into our rooms without knocking 2 different times. Very very unimpressed with the service and the experience. Will never stay again.
Stayed 1 night in Jan 2025

6/10 Okay

Michaela

Stayed 1 night in Jan 2025

10/10 Excellent

Ryan Paul

Stayed 3 nights in Dec 2024

10/10 Excellent

yanett

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay everything was close by and clean
Stayed 4 nights in Jan 2025

10/10 Excellent

Tina

Traveled with group
Liked: Cleanliness, staff & service, amenities
Love that the Keg is in the building. The rooms could use some touch ups
Stayed 2 nights in Jan 2025

6/10 Okay

Cade, Calgary

Traveled with partner
Disliked: Amenities, property conditions & facilities
Loud, hotpool over run with drunk people and kids running around.
Stayed 2 nights in Jan 2025

8/10 Good

OLIVER

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and convenient
Stayed 3 nights in Jan 2025

10/10 Excellent

Cristian

Stayed 2 nights in Jan 2025

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I loved our stay. Would recommend this hotel
Stayed 1 night in Nov 2024

8/10 Good

Nicholas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the most part everything was great. The one downside was that there were children’s hockey teams staying there and they were allowed to run wild and scream non stop in the lobby and hallways. Not necessarily the hotel’s fault (more like the parents) but it would have been nice if they had a room to go to in order to have their pizza party instead of taking over the lobby/entrance to the restaurant.
Stayed 2 nights in Jan 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Mark Robert, Derby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel for a family Christmas and New Year ski vacation. We booked the Hotel and flights (from the UK) together on Expedia and was happy with the package and price. Our room was on the 3rd floor overlooking the front of the hotel. There was no issue with road or other noise, either from inside or outside of the hotel. The balcony was nice, and the view out onto the portico and front of the hotel, decorated for the holidays was lovely. Nicely done Caribou team! Some of the reviews list the rooms as "tired" and I guess the carpets are showing a bit of age and the TV stand is certainly a bit "retro". But apart from that the room was warm, beds comfortable and always clean and niceely serviced. The hotel is about a 10-mimute walk from the main shopping area and all the hotels on the main drag have resturants attached, so there is lots of choice. Carobou has a "Keg" steakhouse, which offers really good quality food (if a little pricey) if you are on a budget). One minor point: You can't sit in the inviting hotel lounge with a drink from the Keg bar because of a licensing issue. For me, that's a bit of an obvios "miss" that needs addressing. For Winter Sports, this hotel is an excellent choice. There is carparking under the hotel, and lockers for skis/boards, etc (the hotel will provide a padlock). The ski bus to/from Sunshine and Like Louise stops right outside hotel - so absolutely ideal. All staff super!
Stayed 12 nights in Dec 2024

8/10 Good

J. Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated, but just fine for a stay
Stayed 1 night in Jan 2025

6/10 Okay

Sheri

Traveled with family and small children, Traveled with pets
Fireplace in main lobby was nice. Rooms are a bit narrow and cramped.
Stayed 2 nights in Jan 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the caribou lodge. We especially loved the fact that we didn’t have to leave the hotel for dinner. Having the keg right down stairs was amazing.
Stayed 1 night in Jan 2025