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Banff Caribou Lodge and Spa

3.5 star property

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Photo gallery for Banff Caribou Lodge and Spa

Children's play area - outdoor
Point of interest
Lobby sitting area
Lobby
Corner Suite with Spa Bath | Room amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

Map
521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪11 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪11 min walk‬
  • Banff Centre for Arts and Creativity
    ‪16 min walk‬

Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Balcony

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath | Premium bedding, in-room safe, iron/ironing board, free WiFi

Corner Suite with Spa Bath

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Banff Caribou Lodge and Spa

Hotel in Uptown District
A full-service spa, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
Banff Caribou Lodge and Spa offers 190 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Red Earth Spa has 6 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily.
In addition to a full-service spa, Banff Caribou Lodge and Spa features a hot tub and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center and 2 meeting rooms. Event facilities measuring 765 square feet (71 square meters) include conference space. This hot springs hotel also offers a fitness center, spa services, and a vending machine. Onsite self parking is complimentary.

Banff Caribou Lodge and Spa is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Banff Caribou Lodge and Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 30 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Yoga classes

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 765 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • In a national park
  • In the mountains

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1993
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults, and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Banff Caribou Lodge and Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1425 out of 2615 reviews
Rating 8 - Good. 671 out of 2615 reviews
Rating 6 - Okay. 340 out of 2615 reviews
Rating 4 - Poor. 109 out of 2615 reviews
Rating 2 - Terrible. 70 out of 2615 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Safia

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Bathroom: toilets didn’t flush properly and sink was clogged. Room wasn’t as clean as other places
Stayed 2 nights in Dec 2024

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Kayla

Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was a basic hotel, could use some renovations. Our room was by the pool and all I could smell was chlorine. My eyes were burning in my room. They were completely full for the first night so we couldn’t change rooms. By the next day at 4 we didn’t see the need to change. It was kinda noisy being by the spa and pool. We had a lot of nocks on our door at all hours of day/night. We had a staff member walk right into our room, awkward!! I didn’t even have time to get up to get the door. The keg was great and the staff at the checkin were very friendly. We never used the hot tub because of the foam that was on top…gross. I would stay again if the price wasn’t so high, didn’t feel like it met our standards for what we got.
Stayed 2 nights in Dec 2024

6/10 Okay

amanda

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Staff & service
I was very excited to stay at this hotel for the first time but upon arrival, the man working at front desk was very cold and he seemed annoyed that I came into the building and interrupted his conversation with a coworker (I waited until they were done talking to finish walking up to the counter) He did not greet me kindly and he talked so fast and had a thick accent so it was nearly impossible to understand. Not one smile came across his face, which made me feel uncomfortable Hotel itself was nice. Hot tub was clean and relaxing. The pillows were horrendous and lumpy and we found random cat treats in the corner of the room which was kind of gross. The keg was delicious and the staff were super kind there. The next day we had to ask the front desk a question and this gentleman was incredibly kind and helpful. Wish he was working when we arrived. First impressions are everything.
Stayed 2 nights in Jan 2025

10/10 Excellent

Brandon, MONTREAL

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Raelene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The corner suite was amazing!
Stayed 3 nights in Jan 2025

8/10 Good

tom

Stayed 2 nights in Dec 2024

10/10 Excellent

Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, quiet and hot pool is great
Stayed 1 night in Jan 2025

10/10 Excellent

Dennis

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another enjoyable stay!
Stayed 3 nights in Jan 2025

6/10 Okay

Jordyn

Traveled with group
Liked: Cleanliness, staff & service, amenities
Loved the Keg
Stayed 1 night in Nov 2024

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Jan 2025

10/10 Excellent

Che

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and staff is friendly.
Stayed 1 night in Jan 2025

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot tub and sauna. Staff was friendly. Room was clean and quiet.
Stayed 1 night in Dec 2024

10/10 Excellent

Emily

Stayed 2 nights in Dec 2024

6/10 Okay

Kimberley

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We liked the beds, the parking was plentiful and secure. Location is ok, a bit far from things but we knew that before we came as we've been here before. Rooms are a bit dated. Housekeeping was a 5/10, they made the beds and replaced towels but they didn't vaccuum or replace sugar and coffee supplies. The fridge in the room froze our drinks solid and I was surprised to discover there was no microwave. The absolute worst thing was the wood fire smell from the lobby fireplace that permeated the entire building and was so strong in our room it triggered a migraine our first night in Banff. We had to leave a window open and a fan going 24/7 to try and air out the room but it didn't help. If ruined our stay. It burned our noses and stung our eyes. I told the front desk about it twice and was told to open the window and if that didn't help to call back and they wouldn't put anymore wood on the fire, I did that, but it didn't help and they just started the fire back up shortly after it went out. I even emailed the hotel to see if I'd get a more compassionate response but they just said they'd send in an inquiry and to let them know if we needed help with future reservations. I'm very disappointed in the lack of care from staff. The hotel needs to fix the ventilation or stop using the fireplace.
Stayed 2 nights in Jan 2025

6/10 Okay

Sergej

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel, our third stay there. The wood fire they have in the lobby creates a lovely smell throughout the hallways and lobby. The hot pool is excellent after a long day. I found the parkade a bit tight for my truck, but overall a great option that won’t break the bank.
Stayed 2 nights in Jan 2025

8/10 Good

Sandra

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I really liked the size of the hot pool. I didn't like that the sink in the bathroom drained very slow. It needed a good dose of Drano and/or a plunge to get it draining properly .
Stayed 1 night in Jan 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a short weekend getaway!
Stayed 1 night in Jan 2025

10/10 Excellent

Markus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Danelle

Traveled with family
Liked: Staff & service, amenities
Beds are poor
Stayed 1 night in Jan 2025

8/10 Good

Branin

Liked: Cleanliness, staff & service, property conditions & facilities
The room and amenities were very good for a reasonable price
Stayed 2 nights in Jan 2025

10/10 Excellent

David, Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in Dec 2024

10/10 Excellent

Jorge

Stayed 2 nights in Dec 2024

2/10 Terrible

Rob

Disliked: Cleanliness, property conditions & facilities
If I could attach the pictures I took of the room I was in, it would definitely support our low rating of the condition of the room . When I brought it to the managers attention , her reply was “if you wanted modern amenities, this is not the hotel for you”…..WOW..!!!! I replied that I’m not looking for “modern” , I’m looking for a clean and well maintained room , which this hotel offers neither. This does not even touch on the sub par breakfast buffet that was offered. My recommendation would be to choose another hotel.
Stayed 3 nights in Dec 2024