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Banff Caribou Lodge and Spa

3.5 star property

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Photo gallery for Banff Caribou Lodge and Spa

Children's play area - outdoor
Lobby sitting area
Corner Suite with Spa Bath | Room amenity
Lobby
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

Map
521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪12 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪12 min walk‬
  • Banff Centre for Arts and Creativity
    ‪14 min walk‬

Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Balcony

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath | Premium bedding, in-room safe, iron/ironing board, free WiFi

Corner Suite with Spa Bath

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Banff Caribou Lodge and Spa

Hotel in Uptown District
A full-service spa, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
Banff Caribou Lodge and Spa offers 190 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Red Earth Spa has 6 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily.
In addition to a full-service spa, Banff Caribou Lodge and Spa features a hot tub and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center and 2 meeting rooms. Event facilities measuring 765 square feet (71 square meters) include conference space. This hot springs hotel also offers a fitness center, spa services, and a vending machine. Onsite self parking is complimentary.

Banff Caribou Lodge and Spa is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Banff Caribou Lodge and Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 30 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Yoga classes

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 765 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • In a national park
  • In the mountains

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1993
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults, and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Banff Caribou Lodge and Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1481 out of 2715 reviews
Rating 8 - Good. 701 out of 2715 reviews
Rating 6 - Okay. 349 out of 2715 reviews
Rating 4 - Poor. 112 out of 2715 reviews
Rating 2 - Terrible. 72 out of 2715 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Christopher, Cochrane

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property has parking with low ceilings. A normal size pick up truck may not fit. Parking around the facility where you are directed to park is scarce. We were given accommodations on the first floor. The first floor is on the same level as the hot tub. The entire floor has a strong smell of chemicals. My wife and I had head aches from the strong chemical smell. It was not worth the money. We will not stay here again.
Stayed 1 night in Mar 2025

10/10 Excellent

David

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place maybe a revamp needed. Disappointed they stopped the coffee in the foyer in mornings though.
Stayed 4 nights in Feb 2025

10/10 Excellent

Amanpreet

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived for our honeymoon. We requested a room with a room and the front desk was so helpful she upgraded us to a suite and it was so nice! If we come back again I would stay here again. Staff is so kind. Also the parking is easy and everything is nearby.
Stayed 4 nights in Feb 2025

4/10 Poor

Sherry

Liked: Property conditions & facilities
Disliked: Staff & service
Check in was painfully slow, and temperature in lobby was melting. Once in, everything was fine and we were able to relax and enjoy.
Stayed 1 night in Mar 2025

10/10 Excellent

nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place easy walkable access to down town banff
Stayed 2 nights in Feb 2025

10/10 Excellent

niels

Liked: Cleanliness, staff & service, property conditions & facilities
Good spot to hang in banff.
Stayed 7 nights in Feb 2025

10/10 Excellent

GREGORY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pillows Enjoyed the hot pools
Stayed 1 night in Feb 2025

6/10 Okay

Hossein

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room has No fresh air. Luckily we were able to open the windows otherwise there no oxygen. Rooms need improvement the design is dated and poor.
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Simon, Okotoks

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely stay, unfortunately though our room was quite cold in the night, my partner was sleeping in the bed underneath the vent, and this kept them up most of the night. The hotel didn’t actually do anything about it other than come in and say the heating was working, which was disappointing. They did supply two duvets and a space heater, but I felt given it had ruined one of our nights. They should’ve given us some money back.
Stayed 2 nights in Feb 2025

8/10 Good

Prashant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was as expected.
Stayed 1 night in Feb 2025

10/10 Excellent

Tanis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a superior double room which was perfect for our family of 4, roomy enough for all our ski gear. Staff very accommodating when we asked for something. Nice large hot pool/tub which we enjoyed every night. Would stay here again.
Stayed 4 nights in Feb 2025

8/10 Good

Brent, Moose Jaw

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying here when I'm skiing for the past 20 some years. Like it.
Stayed 4 nights in Feb 2025

8/10 Good

sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at the Caribou as I know what to expect.
Stayed 3 nights in Feb 2025

8/10 Good

Darren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice,as well as spa and staff
Stayed 1 night in Feb 2025

8/10 Good

Brent, Moose Jaw

Stayed 4 nights in Dec 2024

10/10 Excellent

Tracey, Cold Lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a beautiful place. All amenities are right there. The hot tub spa was amazing.
Stayed 3 nights in Feb 2025

10/10 Excellent

Anna Riza

Very good
Stayed 3 nights in Feb 2025

6/10 Okay

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Caribou lodge & spa was clean & well taken care of. The staff were friendly & professional. The Keg restaraunt, however, was a huge disappointment. They didn't have the prime rib so I ordered filet mignon medium rare with bernaise sauce. The meat was medium well. The bernaise sauce was tasteless & watery. I expected more from a keg restaurant.
Stayed 2 nights in Feb 2025

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Great place for the price
Stayed 3 nights in Jan 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and good room. Location 15 minutes walk from downtown centre. Free parking. Good WiFi. Spa a bit basic but ok. Restaurant average but variety of breakfasts at reasonable prices. Overall good value for money.
Stayed 8 nights in Feb 2025

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed all the products provided by the Banff Mountain Soap Company. We loved having the heated parkade and the Keg located in the hotel.
Stayed 3 nights in Feb 2025

4/10 Poor

Bonnie

Traveled with family
Disliked: Cleanliness, staff & service
The agent checking us in was terrible. Had no patience for my mother who had a massive stroke and was taking her time upon check in. We even told him she was ‘slower’ from her stroke but there was no care. The first room we had was covered in hair. Including the beds and pillows. The pool was closed for ‘maintenance’ specifically from check in to check out, kind of odd when the guy checking us in said ‘it’s common here’ We did go down the road to the Fox hotel and used their pool. I wish we had of spent the $80 extra to stay there
Stayed 1 night in Feb 2025

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025