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Banff Ptarmigan Inn

3.0 star property

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Photo gallery for Banff Ptarmigan Inn

Front of property - evening/night
Reception
Reception hall
Meeting facility
Superior Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, desk, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Hot Tub
  • Bar

Explore the area

Map
337 Banff Ave, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪2 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪2 min walk‬
  • Banff Centre for Arts and Creativity
    ‪14 min walk‬

Room options

View all photos for Mountain View King Suite

Mountain View King Suite | Premium bedding, in-room safe, desk, blackout drapes

Mountain View King Suite

  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room Two Queens

Standard Room Two Queens | Premium bedding, in-room safe, desk, blackout drapes

Standard Room Two Queens

  • 269 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room 1 King

Standard Room 1 King | Premium bedding, in-room safe, desk, blackout drapes

Standard Room 1 King

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, desk, blackout drapes

Superior Room, 2 Queen Beds, Balcony

  • 270 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room 2 Queens

Superior Room 2 Queens | Premium bedding, in-room safe, desk, blackout drapes

Superior Room 2 Queens

  • 270 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Split Room.

Superior Split Room. | Premium bedding, in-room safe, desk, blackout drapes

Superior Split Room.

  • 269 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Superior Room 1 King

Superior Room 1 King | Premium bedding, in-room safe, desk, blackout drapes

Superior Room 1 King

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Banff Ptarmigan Inn

Hotel in Downtown District
Along with a restaurant, this smoke-free hotel has a bar/lounge and a sauna. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, a microwave in a common area, a business center, and conference space are onsite.
Banff Ptarmigan Inn offers 134 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 hot tubs are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Banff Ptarmigan Inn features 2 hot tubs and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center and a meeting room. Event facilities measuring 1700 square feet (158 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and ski storage. A complimentary area shuttle within 5 kilometers is available for guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Banff Ptarmigan Inn is a smoke-free property.

Banff Ptarmigan Inn has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 5 km
  • Ski shuttle nearby
  • Free covered self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Free area shuttle
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,700 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • Banquet hall
  • Reception hall
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Banff Ptarmigan
Banff Ptarmigan Inn
Ptarmigan Banff
Ptarmigan Inn
Ptarmigan Inn Banff
Banff Ptarmigan Hotel Banff
Banff Ptarmigan Inn Hotel
Banff Ptarmigan Inn Banff
Banff Ptarmigan Inn Hotel Banff

Banff Ptarmigan Inn Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 990 out of 1742 reviews
Rating 8 - Good. 491 out of 1742 reviews
Rating 6 - Okay. 171 out of 1742 reviews
Rating 4 - Poor. 57 out of 1742 reviews
Rating 2 - Terrible. 33 out of 1742 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

RACHEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay only one thing we need in the room is microwave aside from that all is fine.
Stayed 4 nights in Mar 2025

10/10 Excellent

Aleta

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great options for accessing transport or walking to bars and restaurants
Stayed 3 nights in Mar 2025

10/10 Excellent

Stephanie P

Stayed 1 night in Mar 2025

10/10 Excellent

Karen

Traveled with family
Liked: Amenities, property conditions & facilities
Great location, staff were excellent and accommodating. Nothing but great things to say!
Stayed 5 nights in Mar 2025

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to downtown and a comfortable stay.

As with most hotels in the area, the property is aging. It is clean, and the beds are comfortable. The hotel staff are super friendly, and - if you do Banff properly - you're really not in your room much, anyway. Not that there was anything wrong with the room. The bathroom is very small with no counterspace (hardly room for a toothbrush! LOL!). While that isn't a problem for me/us, for others, it might be. The shower, however, is great! The water pressure and water temperature were just right. There is a bar fridge and a coffee maker in the room. There is no microwave. Again, not a problem for us, but this information may help someone. There are black-out blinds, which my daughter loved. Would I recommend that you stay here? 100%. It's very close to downtown, to a grocery store, and the bus stops right in front (I think?). The ski shuttle(s) also stopped here. We parked OUR vehicle and left it there all weekend, which was what our plan was all along. If you are looking for something fancy, then this is not your property. But if you're looking for a comfortable, friendly, well-located stay in Banff, then I would book here.
The property's sign
The view as you walk out the front door.
Banff townsite from across the famous Banff bridge.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gregory

Stayed 1 night in Mar 2025

6/10 Okay

Jennifer

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Our room wasn’t clean, popcorn on the floor. Black hair in the tub and the balcony door sliding lock was broken, only the door handle lock worked. The location is great very walkable, keep in mind if you check in later in the evening, you will not get parking.
Stayed 1 night in Mar 2025

10/10 Excellent

Doren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room, beds and pillows. Great housekeeping staff. Helpful front desk staff. Right at ski shuttle stop. Close to shopping and restaurants. About halfway through our 6 night stay, our second floor hallway and our room filled with a heavy and bothersome campfire smoke smell.
Stayed 6 nights in Mar 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location downtown Banff, parking was included, parking garage is not suited for larger vehicles as many challenging angles to drive around and tight spaces. That said location is great, property was well maintained and clean.
Stayed 2 nights in Mar 2025

8/10 Good

Sawyer

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

6/10 Okay

Shalaize

Traveled with family and small children, Traveled with group
Underground parking is very small and crowded, but everything on Banff Ave is within walking distance.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Feb 2025

10/10 Excellent

Alexander

Stayed 1 night in Mar 2025

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very accommodating and friendly, there are numerous buses living right in front of the hotel. I parked my car the entire three days and went everywhere by bus. It’s a short walk to all the restaurants and cafés downtown. Would stay again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Mark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay family and pet friendly
Stayed 1 night in Mar 2025

10/10 Excellent

Douglas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Derek

Business traveler
Liked: Cleanliness, staff & service
It was as expected
Stayed 1 night in Mar 2025

10/10 Excellent

Kirkland, Cochin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2025

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Susan

Traveled with group
Disliked: Room comfort

Hotel-older, sound travels, hard to sleep

The price for the time of year was excellent, the room itself was average. The problem was location of the room within the hotel. We could hear the activity at the front desk throughout the night. The staff was laughing and chatting and the sound carried and woke us up several times.
Stayed 1 night in Mar 2025

10/10 Excellent

Tobin, spiritlake

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good night
Stayed 1 night in Mar 2025

6/10 Okay

ryan, Leduc

Traveled with family
Liked: Cleanliness, staff & service, amenities
This place was a few minuties walk from the shopping district. It was quiete the whole stay. Lastly the only complaint is the time to check in. The check in being at 4 was the only issue i have with the stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Carla

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is awesome!
Stayed 1 night in Mar 2025

10/10 Excellent

Bin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024