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Banff Ptarmigan Inn

3.0 star property

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Photo gallery for Banff Ptarmigan Inn

Front of property - evening/night
Snow and ski sports
Bicycling
Meeting facility
Superior Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, desk, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Hot Tub
  • Bar

Explore the area

Map
337 Banff Ave, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪2 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪2 min walk‬
  • Banff Centre for Arts and Creativity
    ‪12 min walk‬

Room options

View all photos for Mountain View King Suite

Mountain View King Suite | Premium bedding, in-room safe, desk, blackout drapes

Mountain View King Suite

  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room Two Queens

Standard Room Two Queens | Premium bedding, in-room safe, desk, blackout drapes

Standard Room Two Queens

  • 269 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room 1 King

Standard Room 1 King | Premium bedding, in-room safe, desk, blackout drapes

Standard Room 1 King

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, desk, blackout drapes

Superior Room, 2 Queen Beds, Balcony

  • 270 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room 2 Queens

Superior Room 2 Queens | Premium bedding, in-room safe, desk, blackout drapes

Superior Room 2 Queens

  • 270 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Split Room.

Superior Split Room. | Premium bedding, in-room safe, desk, blackout drapes

Superior Split Room.

  • 269 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Superior Room 1 King

Superior Room 1 King | Premium bedding, in-room safe, desk, blackout drapes

Superior Room 1 King

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Banff Ptarmigan Inn

Hotel in Downtown District
Along with a restaurant, this smoke-free hotel has a bar/lounge and a sauna. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, a microwave in a common area, a business center, and conference space are onsite.
Banff Ptarmigan Inn offers 134 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 hot tubs are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Banff Ptarmigan Inn features 2 hot tubs and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center and a meeting room. Event facilities measuring 1700 square feet (158 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and ski storage. A complimentary area shuttle within 5 kilometers is available for guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Banff Ptarmigan Inn is a smoke-free property.

Banff Ptarmigan Inn has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 5 km
  • Ski shuttle nearby
  • Free covered self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Free area shuttle
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,700 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • Banquet hall
  • Reception hall
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Banff Ptarmigan
Banff Ptarmigan Inn
Ptarmigan Banff
Ptarmigan Inn
Ptarmigan Inn Banff
Banff Ptarmigan Hotel Banff
Banff Ptarmigan Inn Hotel
Banff Ptarmigan Inn Banff
Banff Ptarmigan Inn Hotel Banff

Banff Ptarmigan Inn Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 986 out of 1729 reviews
Rating 8 - Good. 483 out of 1729 reviews
Rating 6 - Okay. 171 out of 1729 reviews
Rating 4 - Poor. 56 out of 1729 reviews
Rating 2 - Terrible. 33 out of 1729 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Justin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Who ever checked me in was so kind. I was willing to pay for an upgraded to a room I thought I had booked but she upgraded me for free. And real treat. The one improvement I would mention is not to answer the phone when the guest is in front of you checking in. Face to face should come first then phones. Regardless that didn’t bother me at all.
Stayed 1 night in Jan 2025

10/10 Excellent

Ken

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Inn was right in downtown Banff. Two blocks to retail and restaurants. The ski bus stops right in front of the Inn which made it very convenient to get to the slopes. It's not a luxury hotel but is nice and clean and a good value for the money. The staff was excellent and made sure our stay was top notch.
Stayed 5 nights in Jan 2025

6/10 Okay

Gordon

Traveled with partner
It was an average stay…we have stayed before but seems understaffed now. Booked a superior room not standard but seemed like it was a standard room not sure if we got what we paid for. It was clean though which was a plus! Close to downtown which is another plus.
Stayed 1 night in Jan 2025

8/10 Good

Sue

Liked: Cleanliness, staff & service, amenities
Great location! Rooms clean, but hot tubs need to cleaner.
Stayed 3 nights in Jan 2025

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service! Every staff we met was extremely welcoming. The front desk staff even stopped her lunch break to check us in as we ended up getting there early. They were so accommodating, even offering to switch our room so that we could check in early. Provided excellent recommendations on things to do (and how to get there) and places to eat. Plus the room was nice and clean with amazing local, natural soaps for you to use too! Absolutely wonderful!
Stayed 1 night in Jan 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
convenient
Stayed 2 nights in Jan 2025

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Jan 2025

6/10 Okay

Rhody

Liked: Staff & service
Convenient
Stayed 1 night in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Sherwin

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best
Stayed 1 night in Jan 2025

6/10 Okay

Rob

Disliked: Property conditions & facilities, room comfort

Meh!!!

They had us by the elevator and ice machine. Super loud all night. Everything in the room seemed a bit worn and the bed, sheets, and pillows were not comfortable. AC/Heater was loud and the air in the room was really dry.
Stayed 1 night in Jan 2025

10/10 Excellent

Ciril

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good! Thanks!
Stayed 7 nights in Jan 2025

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the location, very clean hotel staff very nice. Breakfast was very good. Beds were great.
Stayed 2 nights in Jan 2025

10/10 Excellent

Richard Ernest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel , fab location , hotel really clean and hotel staff really friendly definitely stay here again .
Stayed 5 nights in Jan 2025

8/10 Good

Bill

Traveled with family
Hot tubs could be better
Stayed 2 nights in Jan 2025

8/10 Good

Eric Michael

Stayed 4 nights in Jan 2025

10/10 Excellent

Joseph

Stayed 14 nights in Jan 2025

10/10 Excellent

J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff of front desk and restaurant are all very nice and helpful. Enjoy the stay very much!
Stayed 5 nights in Jan 2025

8/10 Good

Nazak

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place to stay. The hot-tub area could use better maintenance .
Stayed 2 nights in Jan 2025

8/10 Good

Ellie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the coffee maker hasn’t been cleaned properly, and there’s is no microwave but overall, staffs are friendly and place is clean.
Stayed 1 night in Jan 2025

10/10 Excellent

Tom

Stayed 2 nights in Jan 2025

10/10 Excellent

Cinderella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Candice, Toronto

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Arrived 1 elevator broken Hot tub Jets not working at all Alot of walking / maze / very spread out
Stayed 2 nights in Jan 2025