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Charltons Banff

3.0 star property

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Photo gallery for Charltons Banff

Lobby
Exterior
Terrace/patio
Reception
Deluxe Room, 2 Queen Beds, Mountain View | 1 bedroom, premium bedding, iron/ironing board, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Pet friendly
  • Housekeeping
  • Free WiFi
$106
includes taxes & fees
Nov 23 - Nov 24

Explore the area

View in a map
513 Banff Ave, Banff, AB, T1L1B4
  • Place, Banff National Park Information Centre
    ‪12 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪13 min walk‬
  • Place, Tunnel Mountain
    ‪6 min drive‬

Room options

Deluxe Two Queen Room

  • Sleeps 4

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | 1 bedroom, premium bedding, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds

8.6 out of 10
Excellent
(36 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Loft Fireplace Suite

Loft Fireplace Suite | 1 bedroom, premium bedding, iron/ironing board, free WiFi

Loft Fireplace Suite

8.2 out of 10
Very good
(60 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Two Queen Room With Mountain View

  • Sleeps 4

View all photos for Kitchenette Suite - Sleeps Four

Kitchenette Suite - Sleeps Four | 1 bedroom, premium bedding, iron/ironing board, free WiFi

Kitchenette Suite - Sleeps Four

8.4 out of 10
Very good
(24 reviews)
  • 2 bedrooms
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

Deluxe Queen Room

  • Sleeps 2

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | 1 bedroom, premium bedding, iron/ironing board, free WiFi

Deluxe Room, 1 Queen Bed

8.6 out of 10
Excellent
(31 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds, Mountain View

Deluxe Room, 2 Queen Beds, Mountain View | 1 bedroom, premium bedding, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(15 reviews)
  • 27 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Loft Suites

  • Sleeps 2

Kitchenette Suite

  • Sleeps 4

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking

Junior Suite, 1 King Bed with Sofa bed, Non Smoking | 1 bedroom, premium bedding, iron/ironing board, free WiFi

Junior Suite, 1 King Bed with Sofa bed, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior King Suite With Sofa Bed-Non-Smoking

  • Sleeps 3

View all photos for Kitchenette Suites

1 bedroom, premium bedding, iron/ironing board, free WiFi

Kitchenette Suites

  • Sleeps 4

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Reception
Banff Rocky Mountain Resort
  • Pool
  • Hot Tub
  • Pet friendly
  • Parking included
4.0 out of 5, Very Good, 2,614 reviews
Banff Rocky Mountain Resort

About this property

Charltons Banff

3-star hotel in Uptown District
This smoke-free hotel features self parking, free use of bicycles, and gas grills. WiFi in public areas is free. Other amenities include a lobby fireplace and a front-desk safe.
Charltons Banff offers 65 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and bathrobes. Beds feature premium bedding. 37-inch LCD televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include complimentary bicycles.

Children under 17 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Charltons Banff features a terrace, barbecue grills, and a fireplace in the lobby. Wireless Internet access is complimentary. This Banff hotel also offers a front-desk safe and a water dispenser. Onsite parking is available (surcharge), along with a car charging station.

Charltons Banff is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Ski shuttle nearby
  • Self parking on site (CAD 15.70 per night; includes in/out privileges)

Things to do

  • Free bicycle rentals
  • Ski passes

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • No elevator

More

  • 3 floors
  • Fireplace in lobby
  • Smoking not allowed
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Access via exterior corridors
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [Banff Inn 501 Banff Ave, Banff, AB T1L 1A9]
For any questions, please contact the property using the information on the booking confirmation
Guests arriving between 11 PM and 6:30 AM can use the exterior telephone beside the lobby door for check-in assistance.

Renovations and closures

The following facilities or services will be unavailable from March 26 2025 to December 31 2025 (dates subject to change):
  • Recreation facilities
  • Hot tub
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CAD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Self parking fee: CAD 15.70 per night (in/out privileges)
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Parking height restrictions apply
Children under 17 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Charlton's Cedar Court
Charlton's Cedar Court Banff
Charlton's Cedar Court Hotel
Charlton's Cedar Court Hotel Banff
Charlton`s Cedar Court Hotel Banff
Charltons Cedar Court Banff
Charltons Cedar Court Hotel Banff
Charltons Banff Hotel
Charltons Hotel
Charltons Banff
Charltons
Charltons Banff Hotel
Charltons Banff Banff
Charltons Banff Hotel Banff

Charltons Banff Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 441 out of 1000 reviews
Rating 8 - Good. 321 out of 1000 reviews
Rating 6 - Okay. 133 out of 1000 reviews
Rating 4 - Poor. 68 out of 1000 reviews
Rating 2 - Terrible. 37 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gilles P

Liked: Cleanliness, staff & service, property conditions & facilities
Just a good and nice friendly place Fast check in and happy staff
Stayed 1 night in Aug 2025

8/10 Good

Weimin

Its a small hotel conveniently located in the main street Banff Ave. Kitchenette Suite has two bedrooms and a functional kitchenette. Note that it charges a parking fee for a motel :-(
Stayed 1 night in Aug 2025

8/10 Good

Tyler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A little outdated however our family had a great stay. Would stay again.
Stayed 2 nights in Aug 2025

8/10 Good

Roselle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent. All the staff were very friendly and always ready to help. We booked the loft-type room and the A/C got warm in the night.
Stayed 1 night in Aug 2025

10/10 Excellent

Barrett, alliston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just really liked it
Stayed 9 nights in Aug 2025

4/10 Poor

iqbal

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel charged me for the parking which was not disclosed while booking time.
Stayed 1 night in Aug 2025

8/10 Good

Shawna

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Not updated but clean and friendly staff

Nice but 1970s rooms. Good location with easy bus access, 15 min walk to downtown.
Stayed 2 nights in Aug 2025

8/10 Good

Amanda

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was upgraded for free. Parking was additional which wasn’t advertised well on Expedia. Walkable distance to the town in Banff
Stayed 3 nights in Aug 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Very good intake - personable.
Stayed 2 nights in Jul 2025

8/10 Good

Zhe

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Our family has had a generally pleasant stay at Charlton. The staff is attentive and helpful. However as a motel-like accommodation that charges C$ 600 per night (which you should expect in the peak season in the popular small Banff town), there are a few points I have to say: 1. Both the interior and exterior need a serious refurbishment. 2. The sound proof in the room is even poorer than a real motel. 3. The charged onsite car parking for the guests is pointless. The inn locates outside the fee-parking zone of Banff. Nevertheless, I'm still appreciated I am able to find a place to stay in the peak season Banff town for my family vacation.
Stayed 2 nights in Aug 2025

10/10 Excellent

Sigmund

Stayed 2 nights in Aug 2025

10/10 Excellent

Randip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Jul 2025

8/10 Good

Sandeep

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location walkable to main strip lots of dinning options near by. Stayed in the loft room was nice and comfortable found it a little tight in the sitting area wish they had a chair or something. Room holds 4 people but has only a small couch for 2. Pool was closed had to walk to the next property in the thunderstorm.
Stayed 2 nights in Jul 2025

8/10 Good

Maria, Mississauga

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location
Stayed 1 night in Aug 2025

8/10 Good

Hamaira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jul 2025

8/10 Good

Alison, Trail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great layout of the room. Two rooms separated by the kitchen.
Stayed 1 night in Jul 2025

10/10 Excellent

Trevor

Stayed 1 night in Jul 2025

4/10 Poor

Thomas

Disliked: Staff & service, room comfort

Poor Management

We had issues with management about checking out a day earlier. They said we had to give them 72 hours notice and we only gave them 68 hours. Internet service was bad. And beds were not good!
Stayed 5 nights in Jul 2025

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hot tub and Pool were down.. but loved the stay regardless
Stayed 1 night in Jul 2025

10/10 Excellent

Manpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

John

Traveled with family
Liked: Amenities
Lovely hitel, a little dated but large clean room with plenty of facilities. Staff were extremely helpful. Great central location and offers on some parking.
Stayed 2 nights in Jul 2025

6/10 Okay

Lukas

Stayed 1 night in Apr 2025

4/10 Poor

Robert

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff weren’t available to help us with our luggage upon arrival. The room was not what we had expected based on the pictures, and the room we stayed in was overpriced by quite a fair margin. Our bedroom was up a set of dangerously steep spiral steps while the bathroom was on the main floor. Flooring was old and dirty so we wore our shoes and slippers throughout our stay when in our room. If you love your family don’t let them stay at the Charlton Banff.
Stayed 3 nights in Jul 2025

6/10 Okay

Andrew

Liked: Cleanliness
Disliked: Property conditions & facilities
One of the towels received was not clean. The warm faucet was broken. The lobby was closed at 10:55 PM even though the listed hours are 11:00 PM
Stayed 2 nights in Jul 2025

10/10 Excellent

Gerold, Missouri

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Jul 2025