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Charltons Banff

3.0 star property

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Photo gallery for Charltons Banff

Lobby
Exterior
Reception
Deluxe Room, 2 Queen Beds, Mountain View | 1 bedroom, premium bedding, iron/ironing board, free WiFi
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Pet friendly
  • Housekeeping
  • Free WiFi

Explore the area

Map
513 Banff Ave, Banff, AB, T1L1B4
  • Banff National Park Information Centre
    ‪12 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪13 min walk‬
  • Banff Centre for Arts and Creativity
    ‪14 min walk‬

Room options

View all photos for Kitchenette Suite - Sleeps Four

Kitchenette Suite - Sleeps Four | 1 bedroom, premium bedding, iron/ironing board, free WiFi

Kitchenette Suite - Sleeps Four

8.2 out of 10
Very good
(23 reviews)
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | 1 bedroom, premium bedding, iron/ironing board, free WiFi

Deluxe Room, 1 Queen Bed

8.2 out of 10
Very good
(22 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | 1 bedroom, premium bedding, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds

8.6 out of 10
Excellent
(28 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Loft Fireplace Suite

Loft Fireplace Suite | 1 bedroom, premium bedding, iron/ironing board, free WiFi

Loft Fireplace Suite

8.4 out of 10
Very good
(54 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking

Junior Suite, 1 King Bed with Sofa bed, Non Smoking | 1 bedroom, premium bedding, iron/ironing board, free WiFi

Junior Suite, 1 King Bed with Sofa bed, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Mountain View

Deluxe Room, 2 Queen Beds, Mountain View | View from room

Deluxe Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(14 reviews)
  • 27 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Reception

Banff Rocky Mountain Resort

  • Pool
  • Hot Tub
  • Pet friendly
  • Parking included
4.0 out of 5, Very Good, (2339)
$449 nightly
The price is $449 total
includes taxes & fees
Banff Rocky Mountain Resort

About this property

Charltons Banff

3-star hotel in Uptown District
This smoke-free hotel features self parking, free use of bicycles, and gas grills. WiFi in public areas is free. Other amenities include a lobby fireplace and a front-desk safe.
Charltons Banff offers 65 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and bathrobes. Beds feature premium bedding. 37-inch LCD televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include complimentary bicycles.

Children under 17 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Charltons Banff features a terrace, barbecue grills, and a fireplace in the lobby. Wireless Internet access is complimentary. This Banff hotel also offers a front-desk safe and a water dispenser. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Charltons Banff is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Ski shuttle nearby
  • Self parking on site (CAD 15.70 per night; includes in/out privileges)
  • Limited onsite parking

Things to do

  • Free bicycle rentals
  • Ski passes

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • No elevator

More

  • 3 floors
  • Fireplace in lobby
  • Smoking not allowed
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Access via exterior corridors
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [Banff Inn 501 Banff Ave, Banff, AB T1L 1A9]
For any questions, please contact the property using the information on the booking confirmation
Guests arriving between 11 PM and 6:30 AM can use the exterior telephone beside the lobby door for check-in assistance.

Renovations and closures

The following facilities or services will be unavailable from March 26 2025 to December 31 2025 (dates subject to change):
  • Recreation facilities
  • Hot tub
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CAD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Self parking fee: CAD 15.70 per night (in/out privileges)
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Parking height restrictions apply
Children under 17 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Charlton's Cedar Court
Charlton's Cedar Court Banff
Charlton's Cedar Court Hotel
Charlton's Cedar Court Hotel Banff
Charlton`s Cedar Court Hotel Banff
Charltons Cedar Court Banff
Charltons Cedar Court Hotel Banff
Charltons Banff Hotel
Charltons Hotel
Charltons Banff
Charltons
Charltons Banff Hotel
Charltons Banff Banff
Charltons Banff Hotel Banff

Charltons Banff Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 433 out of 1003 reviews
Rating 8 - Good. 316 out of 1003 reviews
Rating 6 - Okay. 145 out of 1003 reviews
Rating 4 - Poor. 66 out of 1003 reviews
Rating 2 - Terrible. 43 out of 1003 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

shehnaz

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked a loft fireplace room 2 weeks prior to make
Stayed 2 nights in Apr 2025

8/10 Good

efren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place but when we stay there the pool is close although they give us an option to the other one that they also own and 1 of them is just beside them.. could be better if they just free the parking during lean season cause basically few cars in there..
Stayed 1 night in Mar 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Great room. Walking distance to everything. Pool and hot tub were well maintained and clean.
Stayed 3 nights in Mar 2025

10/10 Excellent

Logan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a good set up very cool!
Stayed 2 nights in Apr 2025

2/10 Terrible

Charmaine

Disliked: Property conditions & facilities
No pool i called before booking and they said they have a pool
Stayed 1 night in Apr 2025

4/10 Poor

Scot, CALGARY

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I have stayed at this property many times over the years when in Banff. I like the uniqueness of the loft style rooms and the pool / hot tub / steam room have always been a draw for me. Our room was not ready at check-in time. When we did get into the room, the sofa bed had not been left or made up with any bedding. We were 3 adults and a dog staying in the room. The front desk sent a guy up at 10:00 to put bedding on the sofa bed. He did so, in sheet, blanket sheet order, instead of sheet, sheet, blanket on top order. In the morning, we had to ask the front desk to send up a third set of towels. Upon arrival, all 3 elements of the pool area were closed. We were not advised of this when reserving, nor was it mentioned on the Expedia website. If we knew this was the case, we would have stayed elsewhere. While normally a solid 3 star hotel, they are now trying to compete with the higher grade hotels by charging $15 per night for outdoor parking. I will now cross this hotel off my list of accommodation choices within Banff in the future.
Stayed 2 nights in Mar 2025

8/10 Good

Timothy, Three Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very good, loft suites are difficult to control the temperature as there is no fan or heat on the second floor.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ma christhia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the front desk very accommodating and friendly
Stayed 1 night in Mar 2025

2/10 Terrible

Conor

Traveled with family
Disliked: Amenities
I would not recommend staying at this location. My family booked this hotel for a night. We woke up in the middle of the night with bug bites. There were also black bugs in the bed. We ended up moving to a different hotel in the middle of the night. We have been trying to get a refund from the hotel for over a month now and the manager has been ignoring us. I am extremely disappointed with this hotel and would not recommend staying here.
Stayed 1 night in Mar 2025

8/10 Good

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Scott

Traveled with family
Liked: Amenities
Do not appreciate paying for parking. I’ve stayed there many times over the years and have never had to pay for parking. It seems unreasonable considering it’s not even indoor heated parking.
Stayed 1 night in Mar 2025

6/10 Okay

Andrew

Stayed 2 nights in Mar 2025

10/10 Excellent

Peyton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and relaxing!
Stayed 1 night in Mar 2025

2/10 Terrible

Andrew

Stayed 3 nights in Mar 2025

10/10 Excellent

Manish

Stayed 1 night in Mar 2025

10/10 Excellent

marc

Stayed 1 night in Mar 2025

8/10 Good

Shane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we should have been told the pool was out of order when they phoned us to confirm our booking. very inconvenient to have to go to another hotel for the pool. the main purpose of booking the Carlton was so our granddaughter would have a pool
Stayed 1 night in Mar 2025

10/10 Excellent

Juan Paolo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and straightforward to your questions i highly recommend this hotel
Stayed 2 nights in Mar 2025

8/10 Good

Mason

Stayed 5 nights in Mar 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

nicola

Traveled with family
Liked: Staff & service, property conditions & facilities
Although the room and beds were great, the pool and hot tub were outdated, the shower was not clean in the swim area, it’s smelled of stale water and was musty. There were no changing areas. The lobby was ok but not very inviting. In addition parking was additional. Staff was nice especially Adrian on check in.
Stayed 1 night in Mar 2025

8/10 Good

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Mar 2025

6/10 Okay

Nathan

Business traveler
Liked the Idea of the loft, Room wasn't cleaned, good enough
Stayed 4 nights in Mar 2025

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Comfortable clean room, if a little tired. Daily housekeeping was excellent. Fluffy spa robes. Spa is great but again needs a little updating. This was our 3rd time staying here. Room updates are already happening, so will be happy to stay again in the future.
Stayed 10 nights in Mar 2025