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Douglas Fir Resort and Chalets

3.0 star property

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Exterior
Lobby
Studio, 1 Queen Bed with Sofa bed, Kitchen | Living room | 42-inch flat-screen TV with cable channels, TV, fireplace
Loft in Lodge | In-room dining
Studio, 1 Queen Bed with Sofa bed, Kitchen | Private kitchen | Full-size fridge, microwave, oven, stovetop

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • Fireplace
  • Kitchen
  • Barbecue grill
  • Gym
  • Outdoor Space
$355
includes taxes & fees
Aug 18 - Aug 19

Explore the area

View in a map
525 Tunnel Mountain Road, Banff, AB, T1L1B2
  • Banff Centre for Arts and Creativity
    ‪4 min drive‬
  • Banff Lake Louise Tourism Bureau
    ‪5 min drive‬
  • Tunnel Mountain
    ‪7 min drive‬

Room options

View all photos for Studio, 1 Queen Bed with Sofa bed, Kitchen

Studio, 1 Queen Bed with Sofa bed, Kitchen | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Studio, 1 Queen Bed with Sofa bed, Kitchen

7.8 out of 10
Good
(11 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Loft in Lodge

Loft in Lodge | Living room | 42-inch flat-screen TV with cable channels, TV, fireplace

Loft in Lodge

7.2 out of 10
Good
(10 reviews)
  • 660 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Murphy Bed

View all photos for Apartment, 1 bedroom on the lower level of fourplex unit

Full-size fridge, microwave, oven, stovetop

Apartment, 1 bedroom on the lower level of fourplex unit

  • 500 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Loft, 1 Bedroom on the upper level of fourplex unit

Loft, 1 Bedroom on the upper level of fourplex unit | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Loft, 1 Bedroom on the upper level of fourplex unit

  • 721 sq ft
  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds and 1 Double Sofa Bed

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About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Douglas Fir Resort and Chalets

3-star condo in Tunnel Mountain District
Douglas Fir Resort and Chalets offers a convenient ski shuttle service; those who skip the slopes can take advantage of ski storage and ski passes. Each condo boasts a fireplace and a deep soaking tub, while also offering a kitchen and a flat-screen TV with cable channels. Guests can appreciate conveniences like a dining area and a sitting area, and other amenities include free WiFi and a balcony.
Douglas Fir Resort and Chalets offers 130 accommodations with fireplaces and DVD players. Rooms open to balconies or patios. Accommodations offer separate sitting areas. 42-inch flat-screen televisions come with premium cable channels. Accommodations at this 3-star condo have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include portable fans and blackout drapes/curtains.

2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a complimentary water park and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Soothe your muscles in one of the 2 hot tubs after a day on the slopes or enjoy the use of other amenities, including a complimentary water park and a 24-hour fitness center. For a free ride to the slopes, hop on the mountain condo's complimentary ski shuttle. Douglas Fir Resort and Chalets helps provide the perfect ski vacation with ski storage and ski passes.

Wireless Internet access is complimentary. Complimentary self parking is available on site.

Douglas Fir Resort and Chalets has designated areas for smoking.

Languages

English, French

Property amenities

Ski

  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Free ski shuttle
  • Ski area nearby
  • Ski equipment rentals nearby
  • Ski lessons nearby
  • Ski lifts nearby
  • Ski passes
  • Ski runs nearby
  • Ski storage
  • Snow tubing nearby
  • Snowboarding nearby

Pool/Spa

  • 2 hot tubs
  • Waterslide

Internet

  • Available in the condo: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free ski shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)
  • Children's pool

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Paper towels
  • Stovetop

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Towels provided

Living spaces

  • Fireplace
  • Separate dining area
  • Separate sitting area

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player

Outdoor areas

  • Balcony/patio
  • Barbecue grill
  • Picnic area

Climate control

  • Air conditioning
  • Heating
  • Portable fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Vending machine

Location highlights

  • In a national park
  • In the mountains

Things to do

  • 24-hour gym
  • Children's pool
  • Free water park
  • Ski passes
  • Ski storage
  • Waterslide
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Ice skating nearby
  • Mountain climbing nearby
  • Rock climbing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Sledding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Spelunking nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Window guards
  • Fire extinguisher

General

  • 130 units
  • 24 buildings
  • 4 floors
  • Built in 1946

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children under 18 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Douglas Fir And Chalets Banff
Douglas Fir Chalets Banff
Douglas Fir Resort
Douglas Fir Resort & Chalets
Douglas Fir Resort & Chalets Banff
Douglas Fir Banff
Douglas Fir Hotel Chalets
Douglas Fir Resort & Chalets Hotel Banff
Douglas Fir Resort And Chalets
Douglas Fir Resort and Chalets Condo
Douglas Fir Resort Chalets
Douglas Fir Resort and Chalets Banff
Douglas Fir Resort and Chalets Condo Banff

Douglas Fir Resort and Chalets Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1366 out of 3676 reviews
Rating 8 - Good. 1383 out of 3676 reviews
Rating 6 - Okay. 560 out of 3676 reviews
Rating 4 - Poor. 255 out of 3676 reviews
Rating 2 - Terrible. 112 out of 3676 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Brian

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The suite we had was very dated. Kitchen cupboard doors were falling off and not closing. The fridge was running constantly. The bathroom had a vanity door missing and the grout in the shower was dirty and mouldy. There was a ceiling exhaust fan in the bathroom, but it didn’t work.There was no BBQ as stated. The kitchen sink faucet was loose and felt like it was going to break off anytime we used it. Overall, we were not happy and would not recommend this place.
Stayed 2 nights in May 2025

8/10 Good

Gurdeep

Traveled with group
Liked: Cleanliness, amenities
Just need more cleaning and the renovation
Stayed 1 night in May 2025

8/10 Good

ishan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious Rooms
Stayed 1 night in May 2025

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet, homey feel. Nice to walk in the in the adjacent forest down towards the river.
Stayed 1 night in Apr 2025

4/10 Poor

Lauren

Disliked: Cleanliness

It was once charming

Unfortunately, the property looks like it's seen better days. It's a cute place, or was about a decade ago. Now, it's a little dilapidated. Our one bedroom condo had huge, dust-laden cobwebs in each corner; the wallpaper was peeling in the bathroom and it looked like there was black mold (or very black dust) on the top lip of the tile in the shower. The balcony had a pair of dirty plastic chairs on it and the wall sconce and a wall-mounted ashtray were left lying in front of the sliding door like someone had meant to throw them out but forgotten. The fridge had a layer of dust on top. The air vent cover was black with grime. We had a fireplace and enjoyed building a fire but the fire curtain was broken and was difficult to get into place. The sofa felt broken when we sat on it. There was supposed to be a light over the door but the sconce was hanging off it. The kitchen was otherwise clean and well-stocked, which was a pleasant surprise, and the dishwasher was a nice touch. It's in a quieter location and we enjoyed the distance to the town and the trails around it. The condo itself was well laid out. I can imagine in the lodge's heyday it was a very nice place to stay in, especially if you have kids. We were attracted by the low price but next time will go someplace more expensive and cleaner.
Stayed 2 nights in May 2025

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is dated but it was perfect for what we needed. We had our own car but having the bus pass was wonderful as we could catch the bus right outside the resort and be downtown in no time no stress over parking.
Stayed 3 nights in May 2025

10/10 Excellent

Neil

Stayed 1 night in Apr 2025

10/10 Excellent

Melody

Traveled with family
Liked: Cleanliness, amenities
Perfect for our family with kids
Stayed 2 nights in Apr 2025

4/10 Poor

Kayla

Traveled with family
Disliked: Cleanliness, room comfort

Never again

Room is unique and looks good at first but the longer we stayed the worse it got. Card didnt work. Microwave/phone/dishwasher were all broken. Bed linens werent clean and beds themselves were so uncomfortable and sunken in the middle it made for a horrible sleep. Play center and change rooms for pool smelled like urine. Hot tub inside was dirty as was the pool. When i checked out i was told i would hear from a manager when they got in about a refund and that was at 8 am this morning. Its now 2 pm and have yet to hear from them. Elevator was absolutely terrifying. It dropped after every floor. Hotel itself is like a maze trying to get from point A to B. Will not stay there again.
Stayed 1 night in May 2025

8/10 Good

Ronny Edwin Chevez

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The check-in and out was smooth and quick, despite the hotel being old it was well taken care and the room was clean, we only found one dirty tissue on our bed when we return but overall very good. The bad thing is that the pool and hot tub is limited to 9pm which is not fun because many like us enjoy the hot tub at night undee the stars. The bus transportation drops you off right in front of the hotel and to grab it is across the street. The scenery of the mountains is amazing and lots of deers roaming the area. Worth the stay!!!!
Stayed 3 nights in May 2025

8/10 Good

doug

Traveled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
It was a great space and we enjoyed the very comfortable beds. Lots of towels. Kitchenette well appointed. Bathroom fixtures needed work. Cutains were not hanging nicely. Kitchen stove needed work.
Stayed 2 nights in May 2025

10/10 Excellent

Eric

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Diane

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Ryan

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was amazing. Free bus passes to downtown, real wood log fireplace! We slept 6 of us (Wife and I and 4 kids) it was overall amazing. A Deer was literally grazing outside our balcony. The view was amazing. The kids loved the water slides! Overall 10/10. We didn’t have any complaints, staff was polite and helpful. Thank you so much!
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay here. Our kids (7 & 9) had a blast at the indoor play park and loved the waterslides. We liked having the extra space and kitchen area in our room. Made it easy to save some money and have some meals in the room or a place to store groceries.
Stayed 3 nights in Apr 2025

6/10 Okay

Rebecca

Stayed 4 nights in Apr 2025

10/10 Excellent

Lakshay

Liked: Cleanliness
Stayed 1 night in Apr 2025

8/10 Good

Heather

Traveled with family
Liked: Cleanliness
The room was a bit shabby It seems that some of the rooms need to be upgraded
Stayed 2 nights in Apr 2025

8/10 Good

Kimber

Traveled with group, Traveled with family
Liked: Cleanliness
The upstairs bathroom door handle was broken. One of the teens with us got stuck inside and couldn't open the door (yes it was unlocked). It took 5 of us to try and about 20 minutes before we were able to get her out! She was tramatized! I told the front desk and she said, oh haha there's lots of things broken around here. She didn't write it down or seem to take it seriously, at all. The remainder of the stay, we had to leave the door unlatched while using the bathroom. I feel sorry for the next people in that room! What if someone is there alone and goes in the bathroom? No one will know they are literally stuck in the bathroom! Other than that, they stay was great. Unfortunately, this is what we will remember.
View from our balcony.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Yunseok

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Karlie

Liked: Cleanliness
Had a wonderful night staying at the Douglas Fir. Rooms were big and clean and the hotel was quiet. Only wish is that the pool was open in the morning so we could have gone for a swim before leaving! But the kids play one made up for the pool not being open!
Stayed 1 night in Apr 2025

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Good times in pool/hot tub area with the family
Stayed 1 night in Apr 2025

8/10 Good

ADRIAN

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2025