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Douglas Fir Resort and Chalets

3.0 star property

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Photo gallery for Douglas Fir Resort and Chalets

Exterior
Lobby
Studio, 1 Queen Bed with Sofa bed, Kitchen | Living room | 42-inch flat-screen TV with cable channels, TV, fireplace
Loft in Lodge | In-room dining
Studio, 1 Queen Bed with Sofa bed, Kitchen | Private kitchen | Full-size fridge, microwave, oven, stovetop

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • Fireplace
  • Kitchen
  • Barbecue grill
  • Gym
  • Parking included
$120
includes taxes & fees
Dec 14 - Dec 15

Explore the area

View in a map
525 Tunnel Mountain Road, Banff, AB, T1L1B2
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff Centre for Arts and Creativity
    ‪3 min drive‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪4 min drive‬

Room options

View all photos for Studio, 1 Queen Bed with Sofa bed, Kitchen

Studio, 1 Queen Bed with Sofa bed, Kitchen | In-room safe, blackout drapes, iron/ironing board, free WiFi

Studio, 1 Queen Bed with Sofa bed, Kitchen

7.8 out of 10
Good
(11 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Loft in Lodge

Loft in Lodge | Living room | 42-inch flat-screen TV with cable channels, TV, fireplace

Loft in Lodge

7.2 out of 10
Good
(10 reviews)
  • 660 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Murphy Bed

View all photos for Apartment, 1 bedroom on the lower level of fourplex unit

Full-size fridge, microwave, oven, stovetop

Apartment, 1 bedroom on the lower level of fourplex unit

  • 500 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Loft, 1 Bedroom on the upper level of fourplex unit

Loft, 1 Bedroom on the upper level of fourplex unit | In-room safe, blackout drapes, iron/ironing board, free WiFi

Loft, 1 Bedroom on the upper level of fourplex unit

  • 721 sq ft
  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds and 1 Double Sofa Bed

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About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Douglas Fir Resort and Chalets

3-star condo in Tunnel Mountain District
Douglas Fir Resort and Chalets offers a convenient ski shuttle service; those who skip the slopes can take advantage of ski storage and ski passes. Each condo boasts a fireplace and a deep soaking tub, while also offering a kitchen and a flat-screen TV with cable channels. Guests can appreciate conveniences like a dining area and a sitting area, and other amenities include free WiFi and a balcony.
Douglas Fir Resort and Chalets offers 130 accommodations with fireplaces and DVD players. Rooms open to balconies or patios. Accommodations offer separate sitting areas. 42-inch flat-screen televisions come with premium cable channels. Accommodations at this 3-star condo have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include portable fans and blackout drapes/curtains.

2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a complimentary water park and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Soothe your muscles in one of the 2 hot tubs after a day on the slopes or enjoy the use of other amenities, including a complimentary water park and a 24-hour fitness center. For a free ride to the slopes, hop on the mountain condo's complimentary ski shuttle. Douglas Fir Resort and Chalets helps provide the perfect ski vacation with ski storage and ski passes.

Wireless Internet access is complimentary. Complimentary self parking is available on site.

Douglas Fir Resort and Chalets has designated areas for smoking.

Property amenities

Ski

  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Free ski shuttle
  • Ski area nearby
  • Ski equipment rentals nearby
  • Ski lessons nearby
  • Ski lifts nearby
  • Ski passes
  • Ski runs nearby
  • Ski storage
  • Snow tubing nearby
  • Snowboarding nearby

Pool/Spa

  • 2 hot tubs
  • Waterslide

Internet

  • Available in the condo: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free ski shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)
  • Children's pool

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Paper towels
  • Stovetop

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Towels provided

Living spaces

  • Fireplace
  • Separate dining area
  • Separate sitting area

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player

Outdoor areas

  • Balcony/patio
  • Barbecue grill
  • Picnic area

Climate control

  • Air conditioning
  • Heating
  • Portable fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Vending machine

Location highlights

  • In a national park
  • In the mountains

Things to do

  • 24-hour gym
  • Children's pool
  • Free water park
  • Ski passes
  • Ski storage
  • Waterslide
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Ice skating nearby
  • Mountain climbing nearby
  • Rock climbing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Sledding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Spelunking nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Window guards
  • Fire extinguisher

General

  • 130 units
  • 24 buildings
  • 4 floors
  • Built in 1946

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children under 18 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Douglas Fir And Chalets Banff
Douglas Fir Chalets Banff
Douglas Fir Resort
Douglas Fir Resort & Chalets
Douglas Fir Resort & Chalets Banff
Douglas Fir Banff
Douglas Fir Hotel Chalets
Douglas Fir Resort & Chalets Hotel Banff
Douglas Fir Resort And Chalets
Douglas Fir Resort and Chalets Condo
Douglas Fir Resort Chalets
Douglas Fir Resort and Chalets Banff
Douglas Fir Resort and Chalets Condo Banff

Douglas Fir Resort and Chalets Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1445 out of 3892 reviews
Rating 8 - Good. 1452 out of 3892 reviews
Rating 6 - Okay. 605 out of 3892 reviews
Rating 4 - Poor. 271 out of 3892 reviews
Rating 2 - Terrible. 119 out of 3892 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Chalet that we rented for our big family trip was very clean. We were quite impressed with the daily staff that came to ask if we needed anything, e.g., cleaning, more towels, or otherwise. The free transit tickets to go to Banff, and around the area is amazing! An ultimate bonus when you stay here. The only suggestion that I have would be in regards to the pool facilities. It is mainly a waterslide pool, and hottubs (one indoors, one outdoors) type of facility. It would be much more enjoyable if there was a large swimming pool especially because the week we went (last week of August) it was plus 30 everyday. Too hot to use hottubs. Also, please open the hours up earlier and later so that guests can use the hottubs when it is cooler (in the A.M & P.M.) My oldest daughter also cut her foot at the outdoor hottub and needed antibiotics. Overall, the chalets and transportion tickets are great. Thank you.
Waterside pool
Stayed 4 nights in Aug 2025

10/10 Excellent

Audra Eugenia

Traveled with partner
Liked: Cleanliness, amenities
The room was dated but we only used the room to sleep so we didn't mind. Suite was equipped with what we needed and check in/check out and parking was a smooth process overall. Hotel is a 5 min drive from downtown Banff close to restaurants and grocery stores.
Stayed 4 nights in Sep 2025

8/10 Good

Kristina

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Shahood

Liked: Cleanliness, amenities, property conditions & facilities
Near by downtown
Stayed 4 nights in Aug 2025

10/10 Excellent

Marty

Liked: Cleanliness
I stayed here with my kids for 5 days this summer. The water slides were a hit with my 11 and 7 year old's. My 7 year old loved the PlayZone area, I was surprised how big the play structure was. One improvement would be to have some wifi service down there for the parents. Like the other reviews say, the place is dated but it's a great price and the kids loved it. Taking the bus into town was very easy, we took the bus multiple times. Much easier than trying to find a parking spot. I would stay here again.
Stayed 4 nights in Aug 2025

2/10 Terrible

Arun

Traveled with family
Disliked: Cleanliness, room comfort

Avoid this place

I rarely write reviews, but this stay was so terrible I feel compelled to warn others. From the moment we arrived, things went downhill fast. The room was absolutely filthy and had a horrible smell . The front desk staff was rude, dismissive and had attitudes. No apology, no solution — just pure unprofessionalism. The worst part? When we requested housekeeping to come clean the room, a staff member actually handed me a vacuum cleaner and said, “Do it yourself.” I thought it was a joke at first. It wasn’t. This hotel clearly has no standards for cleanliness or customer service. Save yourself the frustration and stay literally anywhere else. One star is too generous.
Stayed 3 nights in Aug 2025

8/10 Good

Ferdinand

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All in all, the suite was clean, complete kitchen equipment, helpful daily housekeeping service, quick and pleasant reception and checkout. Occasional welcomed sight of deer in the area. 15 minute ride from downtown. Very clean and comfy bed. It would have been perfect just please clean the toilet inner edges better.
Stayed 5 nights in Aug 2025

10/10 Excellent

Bryan

Liked: Cleanliness, amenities
affordable option and great for young kids
Stayed 3 nights in Jun 2025

10/10 Excellent

Alak

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Irina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, good service. Will recommend to friends
Stayed 2 nights in Aug 2025

6/10 Okay

Laine

Traveled with family
Liked: Amenities
Disliked: Cleanliness
Loved the kitchen area and the balcony. I think the rooms need some renovations and the staff service needs to be improved.
Stayed 4 nights in Aug 2025

4/10 Poor

Tracey

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Victoria, El Cajon

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Very outdated. Beds were not comfortable and had a dip in the middle of the mattress.
Stayed 1 night in Aug 2025

8/10 Good

ying

Stayed 1 night in Aug 2025

10/10 Excellent

Tracey Ann Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
I liked everything about this resort. Clean . Comfy beds, Great waterslides for the kids. BBQs to cook on. Close to downtown Banff. 5 minute transit ride. Hotel provides free bus passes.
Stayed 3 nights in Aug 2025

6/10 Okay

Anthony

Liked: Cleanliness
Property needs a makeover. Like everything, stuff gets old and needs to be updated and refurbished.
Stayed 4 nights in Aug 2025

4/10 Poor

Christine

Disliked: Cleanliness, room comfort

Not recommended

Very run down overall. Rooms dark and dingy. 1st room we were given had a door that was almost impossible to open it was so swollen, melamine peeling away from work surfaces. 2nd room a little better but felt lovely ke everything needed a good steam clean. Bucket out in hallway for roof leak, stained carpet. Were given 3 days roam passes for our stay
Stayed 3 nights in Aug 2025

10/10 Excellent

Diane

Liked: Cleanliness, amenities, property conditions & facilities
The ease to get around to the surrounding attractions. The parking passes were a nice surprise. Staff weee friendly.
Stayed 3 nights in Aug 2025

6/10 Okay

Jeffrey

Liked: Cleanliness

Dated Property in Excellent Location

The location of the property is perfect! You are literally just up the mountain from downtown and the first stop as you come up the mountain for the #2 bus (which the hotel gives you a pass to ride the bus for free). It was a 12-15 minute easy downhill walk for us into downtown Banff and you can take the bus back. It is quiet and beautiful up in this area. We had a balcony porch with views of the mountain with table and chairs and that was a real treat! The room had a comfortable queen bed, a wood burning fireplace (with wood to burn), a full kitchen and a sofa sleeper. We had everything we needed for our stay and the staff were always helpful and accommodating. This is an older property that has been well used so the Formica counters were worn and in need of replacement. The carpet in the room was fine and seemed to be recently replaced, but the carpet in the halls was not in good shape. Everything was functional, but dated, so for us it worked. The pool area under the front lobby was not functional or open, but they have a waterslide area and both an indoor and outdoor hot tub. We enjoyed the hot tub after our long hikes (some jets were working and some not, but there was a good amount of room and jets to enjoy). There is no restaurant or food on the property. It has the things you need in terms of the room, but it doesn't feel like a resort and it is definitely well used. For the price, it was clean and had what we needed. Parking was convenient and easy. Good staff!
Stayed 4 nights in Aug 2025

10/10 Excellent

Dominic

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything is good 👍
Stayed 1 night in Aug 2025

4/10 Poor

Christine

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
On arrival we were greeted by a polite lady who gave us free bus passes and staff were helpful in bringing a travel cot to the room efficiently. All staff dealt with had great communication. This was let down by the cleanliness and disrepair of the property; bug screen hanging off so we could not sit on the balcony due to fear of breaking the bug screen. The window in the top bedroom was unable to open meaning the room was terribly hot so a good night sleep was difficult. This window was being held together with what looked like gaffer tape. On top of the kitchen cupboards it was black with dust, dirt and dead flies, this was visible from the upstairs bedroom. The bathroom had items such as a plaster and bobby pin left on the floor.
Stayed 1 night in Aug 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Vijayakar, St. Adolphe

Disliked: Cleanliness, amenities, property conditions & facilities
Not as shown in the pictures
Stayed 3 nights in Aug 2025

10/10 Excellent

Yao

Everything was great
Stayed 3 nights in Jun 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
The bungalows were nice and clean, kitchenettes were somewhat short on cutlery/glassware to not be constantly washing. Housekeeping came at 9 am but did not return when we had not left yet or offer too so was making trips to desk for coffee/shampoo. Good value but a few detractions from a great experience.
Stayed 5 nights in Aug 2025