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Moose Hotel And Suites

4.0 star property

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Photo gallery for Moose Hotel And Suites

Indoor pool
Front of property - evening/night
Rooftop 1 Bedroom Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board
Lobby lounge
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

Explore the area

Map
345 Banff Ave, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪2 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪2 min walk‬
  • Banff Centre for Arts and Creativity
    ‪11 min walk‬

Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Hotel Room 2 Queen

  • 329 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior One Bedroom Suite 1 King

  • 494 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Rooftop 2 Bedroom Suite

  • 812 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Rooftop 1 Bedroom Suite

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior One Bedroom Suite 2 Queens

  • 494 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior King Hotel Room

  • 329 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Moose Hotel And Suites

4-star hotel in Downtown District
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Meadow Spa + Pools has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub. The spa is open daily.
Moose Hotel And Suites features a full-service spa, 2 hot tubs, an indoor pool, and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and a meeting room. Event facilities measuring 2000 square feet (186 square meters) include conference space. This hot springs hotel also offers a fitness center, spa services, and a vending machine. Complimentary self parking is available on site, along with a car charging station.

Moose Hotel And Suites is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Moose Hotel And Suites has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,000 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Built in 2016
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Dryer
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Moose Hotel And Suites Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1634 out of 2043 reviews
Rating 8 - Good. 293 out of 2043 reviews
Rating 6 - Okay. 66 out of 2043 reviews
Rating 4 - Poor. 29 out of 2043 reviews
Rating 2 - Terrible. 21 out of 2043 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

sydney

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place overall
Stayed 3 nights in Jan 2025

10/10 Excellent

JAKE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff are excellent
Stayed 5 nights in Jan 2025

10/10 Excellent

Travis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, roof top hot tub, sauna, it’s the best. Treat yourself to a massage, great staff! Walk around easy too, not far from anything!
Stayed 2 nights in Jan 2025

10/10 Excellent

Roch, Greely

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower in room number 425 needs some attention... peeling paint and some mildue. Nice room size for the price.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great centrally located hotel with rooftop amenities and the staff was always very helpful. Nicely decorated during the Christmas holiday season when we stayed.
Stayed 2 nights in Jan 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Very warm and inviting.
Stayed 2 nights in Jan 2025

10/10 Excellent

Pierre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time in a great hotel
Stayed 5 nights in Dec 2024

10/10 Excellent

Dallas

Stayed 3 nights in Dec 2024

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were top class at this hotel, extremely friendly and helpful! The hot pools on the roof were amazing and very much needed after a day on the slopes. If I come back to Banff I will only stay here 5* in every way! Thank you to all the staff
Stayed 9 nights in Dec 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Room was very cozy and clean. Would stay again!
Stayed 1 night in Jan 2025

8/10 Good

Roy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was nice, modern and clean. The food was good. Convenient location, convenient underground parking. Staff were friendly and accommodating. Nice decor inside, nice amenities. The only minor things we didnt like were the motel style external accesses. Especially before and after the hot tub and pool. The parking, elevator, room are not secured by room card. The rooms are reliatively small, if you have more than 2 people take the double queen room. The balcony is small. And if theres a seperage bedroom there arent heat vents in each room. So the bedroom is super hot and the living room cold. Lastly there should be an L shaped floor mat at the entrance of the room for snowy boots. Instead of the little one that doesnt cover much. The service at the restaurant around noon to 1 wasnt the best either.
Stayed 3 nights in Jan 2025

10/10 Excellent

Ralph

Stayed 6 nights in Dec 2024

10/10 Excellent

Ursula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional
Stayed 1 night in Dec 2024

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this property. Great, prompt, and friendly service. A wonderful suite with great views. Very quiet property with close proximity to all things Banff. I look forward to visiting again.
Stayed 7 nights in Dec 2024

10/10 Excellent

Galyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

PAOLA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Michelle Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Everything about it was great. Friendly/helpful staff, amenities and it was central to everything. Free parking and the view was wonderful. We also received free passes for transportation for the duration of our stay and the hotel had deals with other businesses.
Stayed 3 nights in Dec 2024

10/10 Excellent

Thomas

Traveled with family
Liked: Staff & service, amenities
Great hotel great location
Stayed 7 nights in Nov 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Everything about this hotel was great - excellent location, nice spacious room, beautiful cozy lodge feel, lovely holiday decorations throughout the hotel, helpful staff. Amazing value for the price. Absolutely would stay again. Thank you for a wonderful stay!
Stayed 2 nights in Nov 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Blake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and perfect location
Stayed 2 nights in Dec 2024