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Moose Hotel And Suites

4.0 star property

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Photo gallery for Moose Hotel And Suites

Indoor pool
Creator video - submitted by Angela Liguori
Front of property - evening/night
Lobby lounge
Lobby sitting area

Popular amenities

Explore the area

Map
345 Banff Ave, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪3 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪5 min walk‬
  • Banff Centre for Arts and Creativity
    ‪10 min walk‬

Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Hotel Room 2 Queen

9.2 out of 10
Wonderful
(157 reviews)
  • 329 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior One Bedroom Suite 1 King

9.6 out of 10
Exceptional
(82 reviews)
  • 494 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Rooftop 2 Bedroom Suite

10.0 out of 10
Exceptional
(11 reviews)
  • 812 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Rooftop 1 Bedroom Suite

10.0 out of 10
Exceptional
(14 reviews)
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior One Bedroom Suite 2 Queens

9.8 out of 10
Exceptional
(24 reviews)
  • 494 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior King Hotel Room

9.6 out of 10
Exceptional
(49 reviews)
  • 329 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Moose Hotel And Suites

4-star hotel in Downtown District
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Meadow Spa + Pools has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub. The spa is open daily.
Moose Hotel And Suites features a full-service spa, 2 hot tubs, an indoor pool, and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and a meeting room. Event facilities measuring 2000 square feet (186 square meters) include conference space. This hot springs hotel also offers a fitness center, spa services, and a vending machine. Complimentary self parking is available on site, along with a car charging station.

Moose Hotel And Suites is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Moose Hotel And Suites has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,000 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Built in 2016
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Dryer
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Moose Hotel And Suites Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1670 out of 2099 reviews
Rating 8 - Good. 306 out of 2099 reviews
Rating 6 - Okay. 71 out of 2099 reviews
Rating 4 - Poor. 30 out of 2099 reviews
Rating 2 - Terrible. 22 out of 2099 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tenille

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful!
Stayed 1 night in Apr 2025

8/10 Good

Kerri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the heart of Banff. Clean, cozy, smells of firewood when you walk in. Easy and free parking, staff were lovely. Nice hot tubs on rooftop making for beautiful views. We stayed in a main floor room and it was a bit noisy as there were trucks parked outside our room. Fridge in room, lemongrass smelling Rocky Mountain soap products and loads of towels in bathroom. Would stay there again but ask for a higher floor.
Stayed 1 night in Apr 2025

10/10 Excellent

James

Stayed 6 nights in Apr 2025

8/10 Good

Stacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We have stayed at the Moose twice before. This stay was ok, nothing spectacular. Standard 2 queen bed room, dripping tap, worn sink, $733 for 2 nights - meh.
Stayed 2 nights in Apr 2025

10/10 Excellent

Norman Frederick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, great service and clean room!

Great Stay with or without kids. Solid pool and hot tub, great service, clean room and a 2-5 min walk to the heart of downtown. While just being away from all the noise at night. You can’t ask for more. Will stay again without hesitation.
Stayed 2 nights in Apr 2025

10/10 Excellent

kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So pretty. Since I need a hot tub after skiing; this place was great. My family loved it.
Stayed 3 nights in Apr 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in Apr 2025

8/10 Good

Roxy

Stayed 1 night in Apr 2025

8/10 Good

Clifford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super coinvent location, staff is super friendly and nice. Hot tub area is starting to deteriorate (careful on the loose / broken tiles). Parking can be difficult.
Stayed 1 night in Apr 2025

10/10 Excellent

Nikki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop hot tubs and pool are fantastic - amazing view!
Stayed 2 nights in Apr 2025

10/10 Excellent

Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and lovely staff
Stayed 1 night in Apr 2025

10/10 Excellent

Lesley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Moose hotel review

It was amazing and excellent service
Stayed 5 nights in Apr 2025

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the hot pools on the rooftop. They also have a wood fireplace in lobby that is on all the time, so after walking Banff ace you can come in and warm up by the fireplace. Would absolutely book again in the future. The underground parking is also awesome.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tia

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this hotel, they were very accommodating for our small dog. Our three kids loved the pools!
Stayed 2 nights in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Mar 2025

10/10 Excellent

Cheryle

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at The Moose Hotel. The rooms are updated and comfy. The hot tub/pool area is a treat and very clean. I would definitely stay here again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Mellissa

Stayed 2 nights in Apr 2025

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities
Moose hotel is clean. The rooms are good. The hot tub and pool view is amazing! The only thing is that the pool has rough spots that caused scratches and bleeding on my kid’s knee.
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. We had a great trip!
Stayed 2 nights in Apr 2025

8/10 Good

Bonnie

Stayed 4 nights in Apr 2025

8/10 Good

Sadako, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Trevor N

Liked: Cleanliness, staff & service, amenities
Love the rooftop area with hot tubs, sitting area and firepit. Other than that and the convenience of the location, the price to stay really isn't justified. Rooftop area requires some much needed attention to maintenance including tiles coming off the ground and the sauna door not closing properly. There are many equal and extremely close to equal quality in rooms, amenities, and walkability at other hotels in Banff for half the price.
Stayed 1 night in Apr 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Family friendly, special thanks to the restaurant for letting me work in a quiet corner one morning.
Stayed 3 nights in Apr 2025