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Moose Hotel And Suites

4.0 star property

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Photo gallery for Moose Hotel And Suites

Indoor pool
Creator video
Lobby lounge
Interior entrance
Front of property - evening/night

Reviews

9.4 out of 10
Exceptional

Popular amenities

$236
includes taxes & fees
Oct 30 - Oct 31

Explore the area

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345 Banff Ave, Banff, AB, T1L 1H8
  • Place, Banff National Park Information Centre
    ‪3 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪5 min walk‬
  • Place, Banff Centre for Arts and Creativity
    ‪10 min walk‬

Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Hotel Room 2 Queen

9.2 out of 10
Wonderful
(166 reviews)
  • 329 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior One Bedroom Suite 2 Queens

9.8 out of 10
Exceptional
(28 reviews)
  • 494 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Rooftop 1 Bedroom Suite

10.0 out of 10
Exceptional
(16 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Rooftop 2 Bedroom Suite

10.0 out of 10
Exceptional
(12 reviews)
  • 812 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior King Hotel Room

9.6 out of 10
Exceptional
(51 reviews)
  • 329 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior One Bedroom Suite 1 King

9.6 out of 10
Exceptional
(96 reviews)
  • 494 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Moose Hotel And Suites

4-star hotel in Downtown District
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Meadow Spa + Pools has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub. The spa is open daily.
Moose Hotel And Suites features a full-service spa, 2 hot tubs, an indoor pool, and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and a meeting room. Event facilities measuring 2000 square feet (186 square meters) include conference space. This hot springs hotel also offers a fitness center, spa services, and a vending machine. Complimentary self parking is available on site, along with a car charging station.

Moose Hotel And Suites is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Moose Hotel And Suites has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,000 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Built in 2016
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Dryer
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Moose Hotel And Suites Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1710 out of 2173 reviews
Rating 8 - Good. 336 out of 2173 reviews
Rating 6 - Okay. 73 out of 2173 reviews
Rating 4 - Poor. 34 out of 2173 reviews
Rating 2 - Terrible. 20 out of 2173 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Jun 2025

4/10 Poor

Nicholas

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Banff is beautiful. I stated this lodge a few months prior to July and it was incredible. Everything was amazing. I loved it so much. I booked it for a night in July and drove 600 km for the experience of the lodge as well as the area. I’ve already spoken to the staff about my concerns. There was no indication on the website or on Expedia that the upper hot tubs were being renovated and that there was construction going on. To be fair I know their busy season is in the winter and it’s important to have everything ready for them, but I would’ve loved to have known just to how much things would be affected We had a small pet and unfortunately the room was not cleaned. Well as we found other pet hair and some existing damage to the room itself that was not repaired. I did share my concerns with front desk staff, as well as sharing some photos with them and they were very sympathetic and understanding. The general manager got in touch with me and I did share my concerns and I believe I was heard. My main complaint is really letting the hotel know that if there are renovations happening to please inform people while they’re looking for a place to book. I have no idea when I may be back in Banff, but would try this place again once all the renovations and repairs are done
Pet hair in the room
Wasp nest by the hot tub
Scratched bed
Ceiling of the room
Stayed 1 night in Jul 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, great staff

Great location but the staff made it even better!
Stayed 2 nights in Jul 2025

8/10 Good

Richard

Traveled with partner
Very nice hotel. However, did not like breakfast menu.
Stayed 3 nights in Jul 2025

10/10 Excellent

Nazim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 1 night in Jul 2025

10/10 Excellent

Sylvain

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Useful laundry on site, and easy hotel layout.
Stayed 1 night in Jul 2025

10/10 Excellent

Nathan, Fort Collins

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and would recommend it to anyone.
Stayed 4 nights in Jul 2025

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here, you won't regret it.

This is an amazing property in Banff, Alberta, Canada. Parking onsite is in an underground garage, accessible by elevator or stairs. The front desk staff at Moose Lodge arranged a tour to Lake Louise and the Lake Louise Ski area summer gondola. The vouchers were accepted with no problems. If you go to Lake Louise, be sure to pack a lunch or buy from the ski area Restaurant, as there are no food or drink vendors at Lake Louise. The Pacini restaurant at the Moose Lodge had excellent meals and appetizers. Reservations recommended. They have outside seating as well. There is an IGA grocery store one block away if you need to buy bottled water or snacks. The traffic can be bad near the Banff sign because of pedestrians in the crosswalk for photo ops. Consider taking the next exit off the highway to access downtown Banff during the summer.
Stayed 2 nights in Jul 2025

10/10 Excellent

richard

Traveled with partner
Liked: Amenities
Liked the international staff who were friendly and extremely helpfull.
Stayed 2 nights in Jul 2025

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Moose was a good choice for our one night getaway, situated close to shopping and restaurants. It’s clean, has an inviting lobby, we had good spa treatments and our rooms were comfortable. Overall it’s a really nice hotel. I’m not sure it’s $929.00 per night nice, but it’s nice.
Stayed 1 night in Jul 2025

10/10 Excellent

DANDAN, ARLINGTON

Traveled with family
Excellent Hotel! Highly recommend !
Stayed 5 nights in Mar 2025

2/10 Terrible

MICKEY T

We booked July 7th-10th 2025, first impressions not so good as the room was very small and the ground floor street view was noisy with little privacy from pedestrians walking by on the street.
Stayed 3 nights in Jul 2025

6/10 Okay

Katherine

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The location of the hotel is excellent. Amenities are lacking. The outdoor pool is so, so. There is no coffee available before 7am and you have to leave early for some of the more popular sites. The room coffee makers are cheap, old and not clean. There is one water bottle filler on an upper floor. It wouldn't take much to set up a coffee and water station in the lobby. The rooms are dated, but clean. This hotel is overpriced.
Stayed 3 nights in Jul 2025

8/10 Good

Samuel

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The Moose Hotel is conveniently located in the heart of Banff, making it easy to get around. The staff were helpful and friendly throughout our stay. While the hotel is comfortable and well-kept, it does feel a bit pricey for what it offers. Still, a very pleasant stay overall.
Stayed 2 nights in Jul 2025

10/10 Excellent

Anne, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moose is an excellent option in downtown Banff. Staff was very friendly and helpful. Property is clean and comfortable.
Stayed 4 nights in Jul 2025

6/10 Okay

Georgi

Liked: Amenities
Despite the fact that the hotel was ok, we were only given a level floor room, which was not very comfortable .
Stayed 5 nights in Jul 2025

10/10 Excellent

Priyanka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stunning and interesting facility. High quality. Outstanding staff. Great location.
Stayed 3 nights in Jul 2025

10/10 Excellent

Anuj

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2025

10/10 Excellent

Julia

Stayed 3 nights in Jun 2025

10/10 Excellent

Lihua

Liked: Cleanliness, property conditions & facilities
Clean, stuffs are very nice
Stayed 5 nights in Jul 2025

10/10 Excellent

Heather

Stayed 3 nights in Jul 2025