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Moose Hotel And Suites

4.0 star property

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Photo gallery for Moose Hotel And Suites

Indoor pool
Creator video
Interior entrance
Front of property - evening/night
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

$221
includes taxes & fees
Nov 16 - Nov 17

Explore the area

View in a map
345 Banff Ave, Banff, AB, T1L 1H8
  • Place, Banff National Park Information Centre
    ‪3 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪5 min walk‬
  • Place, Banff Centre for Arts and Creativity
    ‪10 min walk‬

Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Hotel Room 2 Queen

9.0 out of 10
Wonderful
(169 reviews)
  • 329 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior One Bedroom Suite 2 Queens

9.8 out of 10
Exceptional
(29 reviews)
  • 494 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Rooftop 1 Bedroom Suite

10.0 out of 10
Exceptional
(16 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Rooftop 2 Bedroom Suite

10.0 out of 10
Exceptional
(12 reviews)
  • 812 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior King Hotel Room

9.6 out of 10
Exceptional
(52 reviews)
  • 329 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior One Bedroom Suite 1 King

9.6 out of 10
Exceptional
(100 reviews)
  • 494 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Bed Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior King Bed Room

  • Sleeps 2

View all photos for One Bedroom Superior King Bed Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom Superior King Bed Suite

  • Sleeps 4

View all photos for One Bedroom Rooftop Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom Rooftop Suite

  • Sleeps 4

View all photos for Two Bedrooms Rooftop Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Two Bedrooms Rooftop Suite

  • Sleeps 6

Rooftop 2 Bedroom Suite

  • Sleeps 6

View all photos for One Bedroom Two Queen Beds Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom Two Queen Beds Suite

  • Sleeps 4

View all photos for Superior Two Queen Beds Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Two Queen Beds Room

  • Sleeps 4

View all photos for One Bedroom King Bed Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom King Bed Suite

  • Sleeps 3

View all photos for One Bedroom Superior Two Queen Beds Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom Superior Two Queen Beds Suite

  • Sleeps 4

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About this property

Moose Hotel And Suites

4-star hotel in Downtown District
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Meadow Spa + Pools has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub. The spa is open daily.
Moose Hotel And Suites features a full-service spa, 2 hot tubs, an indoor pool, and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and a meeting room. Event facilities measuring 2000 square feet (186 square meters) include conference space. This hot springs hotel also offers a fitness center, spa services, and a vending machine. Complimentary self parking is available on site, along with a car charging station.

Moose Hotel And Suites is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Moose Hotel And Suites has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,000 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Built in 2016
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Dryer
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Moose Hotel And Suites Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1747 out of 2221 reviews
Rating 8 - Good. 340 out of 2221 reviews
Rating 6 - Okay. 77 out of 2221 reviews
Rating 4 - Poor. 36 out of 2221 reviews
Rating 2 - Terrible. 21 out of 2221 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moose Hotel & Suites in Banff offers a cozy blend of mountain elegance and modern comfort, making it a top choice for travelers seeking both relaxation and adventure. Located just steps from downtown Banff, the hotel features warm, inviting rooms with fireplaces and balconies, plus standout amenities like rooftop hot tubs with panoramic views of the Canadian Rockies. Friendly service, clean facilities, and the on-site Pacini Italian restaurant, which adds a delicious touch to the stay. Whether you're shopping, exploring, or simply unwinding, the Moose delivers a memorable alpine escape.
Stayed 3 nights in Aug 2025

8/10 Good

Kimberly, Aledo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Jaclyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem! We loved our stay at the Moose Hotel, we’ll definitely be back!
Stayed 3 nights in Aug 2025

8/10 Good

Majid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were perfect. A part of the rooftop outdoor pool/hot tub was closed for maintenance without a prior notice on the website and in August the best time of the year for that part.
Stayed 1 night in Aug 2025

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked suite last minute via Expedia after disappointing other hotel (rhymes with Roxy). Great property, convenient to all Banff shopping and grocery store is only about 150 yards from hotel.
Stayed 4 nights in Aug 2025

10/10 Excellent

BRAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Rajaratnam

Traveled with family
Liked: Cleanliness, amenities
Nice clean rooms. Staff is very pleasant. Situated downtown, convenient location.
Stayed 5 nights in Aug 2025

8/10 Good

Roni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were great . The hot pool was super . The restaurant food was just ok .
Stayed 2 nights in Aug 2025

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great location
Stayed 2 nights in Jul 2025

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Yuri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within easy walking distance of nearly all areas of interest or transportation. Grounds and rooms clean and well maintained. Staff friendly and helpful. The only issue was that of the washer/dryer. Not available in the rooms, and only 2 washers and dryers available on the whole property. There was nearly always a line to use them. Inconvenient.
Stayed 8 nights in Jul 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is close to everything you need. We never had to use our car after parking in the spacious underground garage. The hotel provides transit passes for the length or your stay which we used to get to the gondola ride. The hotel itself is beautiful; my wife loved the spa and that made staying at the hotel made our trip wonderful.
Stayed 3 nights in Jul 2025

6/10 Okay

Crystal

Traveled with group
Liked: Cleanliness
We booked the one bedroom king suite with a balcony and a view of the mountains. We were very disappointed in the view, we couldn’t see the mountains, only the apartments across the street. The unit was outdated and not worth the high amount we paid for it. We were there the first week of August, 2025.
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Leon

Stayed 4 nights in Jul 2025

8/10 Good

Elena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive but we got a beautiful, very comfortable room. It was a suite with a fireplace and a tiny kitchen with a water kettle, coffee maker, fridge, microwave, along with plates, bowls, and silverware. Restaurants, grocery and stores were conveniently close, one or two blocks away. The only thing I did not like was that our walk in shower, though it looked clean, had a smell.
Stayed 2 nights in Jul 2025

8/10 Good

Brian

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff are both very good but the price is expensive even for Banff. We paid over $1200/night for a regular king room. The location of the hotel is very good and the free parking is helpful.
Stayed 2 nights in Jul 2025

8/10 Good

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Louis

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Jacuzzi not available. No intelligent tv in the room.
Stayed 3 nights in Jul 2025

10/10 Excellent

Charlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Catalina

Liked: Staff & service
The room was pricey for a small bed and old facilities but the restaurant was delicious
Stayed 2 nights in Jul 2025

10/10 Excellent

Damon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Too bad to pool with a view was under renovation
Stayed 3 nights in Jul 2025

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this property. My wife and I had a great time celebrating our 20th anniversary. I can't say enough about the staff and how friendly they were. They were incredibly helpful with any questions in very accommodating.
Stayed 3 nights in Jul 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025