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Moose Hotel And Suites

4.0 star property

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Photo gallery for Moose Hotel And Suites

Indoor pool
Creator video - submitted by Angela's Hotel Recs
Front of property - evening/night
Interior entrance
Lobby lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
$226
includes taxes & fees
Jan 7 - Jan 8

Explore the area

View in a map
345 Banff Ave, Banff, AB, T1L 1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪3 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪5 min walk‬

Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Hotel Room 2 Queen

9.0 out of 10
Wonderful
(173 reviews)
  • 329 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior One Bedroom Suite 2 Queens

9.8 out of 10
Exceptional
(29 reviews)
  • 494 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Rooftop 1 Bedroom Suite

10.0 out of 10
Exceptional
(16 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Rooftop 2 Bedroom Suite

10.0 out of 10
Exceptional
(12 reviews)
  • 812 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior King Hotel Room

9.6 out of 10
Exceptional
(54 reviews)
  • 329 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior One Bedroom Suite 1 King

9.6 out of 10
Exceptional
(103 reviews)
  • 494 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Bed Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior King Bed Room

  • Sleeps 2

View all photos for One Bedroom Superior King Bed Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom Superior King Bed Suite

  • Sleeps 4

View all photos for One Bedroom Rooftop Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom Rooftop Suite

  • Sleeps 4

View all photos for Two Bedrooms Rooftop Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Two Bedrooms Rooftop Suite

  • Sleeps 6

Rooftop 2 Bedroom Suite

  • Sleeps 6

View all photos for One Bedroom Two Queen Beds Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom Two Queen Beds Suite

  • Sleeps 4

View all photos for Superior Two Queen Beds Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Two Queen Beds Room

  • Sleeps 4

View all photos for One Bedroom King Bed Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom King Bed Suite

  • Sleeps 3

View all photos for One Bedroom Superior Two Queen Beds Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom Superior Two Queen Beds Suite

  • Sleeps 4

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About this property

Moose Hotel And Suites

4-star hotel in Downtown District
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Meadow Spa + Pools has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub. The spa is open daily.
Moose Hotel And Suites features a full-service spa, 2 hot tubs, an indoor pool, and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and a meeting room. Event facilities measuring 2000 square feet (186 square meters) include conference space. This hot springs hotel also offers a fitness center, spa services, and a vending machine. Complimentary self parking is available on site, along with a car charging station.

Moose Hotel And Suites is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Moose Hotel And Suites has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,000 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Built in 2016
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Dryer
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Moose Hotel And Suites Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1824 out of 2313 reviews
Rating 8 - Good. 351 out of 2313 reviews
Rating 6 - Okay. 79 out of 2313 reviews
Rating 4 - Poor. 38 out of 2313 reviews
Rating 2 - Terrible. 21 out of 2313 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Sara

Traveled with family
Liked: Staff & service
Location is conveniently located to the town center with plenty of shopping and eating options but our room was facing the street which meant noise at all hours. Air conditioner/heater was a box unit which turning on and off created more noise in the room. Plenty of free parking in the garage. Staff was friendly, Paccini restaurant onsite was good. Spa understaffed (per the spa) and couldn’t get two appointments together for our requested services (called three weeks in advance). Rooms are small and need significant updating. Overall, this really isn’t a resort but just another overpriced average hotel.
Stayed 6 nights in Sep 2025

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amenties.
Stayed 4 nights in Sep 2025

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. We had a great stay. Kind staff, very clean rooms, amazing views and fantastic location!
Stayed 3 nights in Oct 2025

10/10 Excellent

PILSUN, Burnaby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2025

10/10 Excellent

Audra

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 1 night in Oct 2025

4/10 Poor

Lisa

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I come to the Moose hotel, every year sometimes twice, specifically for their hot pools, dry sauna and views. It has been my favourite hotel. We arrived to find that the pool and sauna were closed and not only that but there is a huge barrier/wooden walls to conceal the repairs they’re doing that completely block any mountain views. We were so disappointed. To add, the room rates are usually between $300-$500 depending when you book they jacked the rates up to $800 minimum. Expedia was great at reconciling but I still paid $800 for a king size bed and basically zero amenities. Not worth it for anyone considering booking!! Beware
Stayed 1 night in Oct 2025

10/10 Excellent

Danielle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I stayed at the Moose hotel for a girls week away and we loved it! The rooms were spacious and clean. The mini fridge worked really well at keeping our snacks cold. We loved the in hotel spa and the hot tub and outside fire had beautiful Mountain views and was the perfect way to relax after a day hiking. The staff were also very friendly and helpful and we were grateful to be able to borrow bear spray from the hotel without charge (only charged if you end up needing to use it). Lastly, we loved how close it was to shopping and restaurants and there was easy transportation nearby for going to things like the Banff gondola. I would definitely stay here again!
Stayed 6 nights in Sep 2025

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very pet friendly. Excellent location.
Stayed 2 nights in Sep 2025

8/10 Good

Yiqi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the experience is good, our room has balcony connecting to the street
Stayed 1 night in Sep 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property. Our experience at this hotel was top notch from the moment we walked in. The staff were attentive, welcoming and went above and beyond for my birthday. We had a suite on the 4th floor that made coffee on the balcony feel very magic and breath taking. The rooftop hot pool, fire and just the whole ambience is absolutely stunning. I would 100% recommend staying here and will book here again.
Stayed 1 night in Sep 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property, super clean rooms, fireplace, the rooftop hot tub with a mountain view - just a dream! We stayed at 4 different hotels during our recent trip to Alberta, and Moose Hotel was the best one. I would stay here again for sure.
Stayed 2 nights in Sep 2025

10/10 Excellent

Clifford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, immaculate rooms,friendly staff.
Stayed 3 nights in Jul 2025

10/10 Excellent

Joyce Dobson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect place to stay in Banff! Great location, really cool vibe. The hot pool was wonderful! We had a 2 bedroom suite that was great for us. Wonderful view. We enjoyed the restaurant and bar!!
Stayed 5 nights in Sep 2025

10/10 Excellent

Stacina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with walk ability to do many shops and restaurants. Love the free underground parking as well. The hot tub in the 4th floor has a great view!
Stayed 1 night in Sep 2025

10/10 Excellent

esther

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got there really early
Stayed 3 nights in Sep 2025

10/10 Excellent

Ashley

Stayed 3 nights in Sep 2025

8/10 Good

Erin

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of the staff was extremely friendly and helpful. The whole property was very clean and well kept. Out unit was very clean and comfortable.
Stayed 5 nights in Sep 2025

8/10 Good

Donna

Liked: Cleanliness
Stayed 3 nights in Sep 2025

10/10 Excellent

Leah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Moose was a fantastic place to stay. The location was wonderful! Walking distance to so many things. The staff was extremely friendly and helpful with anything we needed or asked for. It was beautiful and so cozy inside with a giant fireplace lit in the lobby as well as a fire pit that was always going on the rooftop near the hot pools, which were so relaxing and had such beautiful views of the mountains. Every time we walked into the hotel it had the most amazing smell. I would definitely recommend staying here and would stay again.
Stayed 3 nights in Sep 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Mountain View was excellent
Stayed 2 nights in Sep 2025

10/10 Excellent

mark, dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the comfortable and cozy ambiance, as well as the location. The staff was extremely hwlpdul and friendly and the location was excellent.
Stayed 2 nights in Sep 2025

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cabin was large and coziness unmatched. The views were breathtaking and location can not be matched!! The staff was fun and very helpful. I would recommend this place over all others, yes, even fairmont!
Stayed 5 nights in Sep 2025