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Mount Royal Hotel

3.0 star property

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Photo gallery for Mount Royal Hotel

Outdoor spa tub
Outdoor spa tub
Exterior
Executive lounge
Lunch, dinner, brunch served; American cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
$131
includes taxes & fees
Jan 25 - Jan 26, 2026

Explore the area

View in a map
138 Banff Avenue, Banff, AB, T1L 1A7
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪3 min walk‬
  • Place, Banff National Park Information Centre
    ‪5 min walk‬

Room options

View all photos for Room (Heritage)

Hypo-allergenic bedding, in-room safe, iron/ironing board

Room (Heritage)

8.8 out of 10
Excellent
(133 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room Selected at Check In

Hypo-allergenic bedding, in-room safe, iron/ironing board

Room Selected at Check In

  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Heritage Two Queen Room

Bathroom | Eco-friendly toiletries, hair dryer, bathrobes, towels

Heritage Two Queen Room

  • Sleeps 4

Heritage King Room

  • Sleeps 2

View all photos for Centennial Two Queen Room With View

Hypo-allergenic bedding, in-room safe, iron/ironing board

Centennial Two Queen Room With View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4

View all photos for Centennial Room (1 King)

Hypo-allergenic bedding, in-room safe, iron/ironing board

Centennial Room (1 King)

9.2 out of 10
Wonderful
(59 reviews)
  • 210 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Hypo-allergenic bedding, in-room safe, iron/ironing board

Junior Suite

  • Sleeps 4

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, iron/ironing board

Standard Room

  • Sleeps 4

Room With Two Queen Beds

  • Sleeps 4

Centennial King Room

  • Sleeps 2

View all photos for Centennial Room (2 Queen)

Hypo-allergenic bedding, in-room safe, iron/ironing board

Centennial Room (2 Queen)

9.2 out of 10
Wonderful
(135 reviews)
  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Mount Royal Hotel

3-star hotel in Downtown District
After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at Mount Royal Hotel include ski storage and a rooftop terrace. Housekeeping is available on request.
Mount Royal Hotel offers 133 accommodations with safes and coffee/tea makers. LCD televisions come with cable channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

2 hot tubs are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

This mountain hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the hotel's bar.

The hotel offers a restaurant. A computer station is located on site and wireless Internet access is complimentary. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Mount Royal Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
Brazen - This restaurant specializes in American cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
The Cascade Lounge - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 10:00 PM at scheduled times
  • Ski shuttle (surcharge)
  • Uncovered self parking on site (CAD 10 per night)
  • Limited onsite self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 17 to 22 for adults and CAD 10 to 10 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Brazen
  • The Cascade Lounge

Things to do

  • 2 hot tubs
  • Bicycle storage
  • Library
  • Ski storage
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 1908
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reusable cups
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: CAD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 17 to 22 for adults, and CAD 10 to 10 for children
  • Airport shuttle fee: CAD 71 per person (one-way)
  • Airport shuttle fee per child: CAD 35 (one-way), (up to 15 years old)
  • Uncovered self parking fee: CAD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Hotel Mount Royal
Mount Royal Banff
Mount Royal Hotel
Mount Royal Hotel Banff
Royal Mount Hotel
Mount Royal Hotel Hotel
Mount Royal Hotel Banff
Mount Royal Hotel Hotel Banff

Mount Royal Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 861 out of 1347 reviews
Rating 8 - Good. 314 out of 1347 reviews
Rating 6 - Okay. 106 out of 1347 reviews
Rating 4 - Poor. 40 out of 1347 reviews
Rating 2 - Terrible. 26 out of 1347 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Charmain

Stayed 2 nights in Sep 2025

8/10 Good

Sharon

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property was conveniently located in Banff.The hot tub has a nice view, but was dirty around the edges. The guest laundry was filthy. Our AC went on standby and would not go off standby. A tour bus and another blocked us in when returning to the hotel . We had dinner reservations and could not make the time.
Stayed 2 nights in Sep 2025

8/10 Good

Ashika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay, highly recommend!
Stayed 2 nights in Sep 2025

6/10 Okay

Colin, Dundee

Traveled with partner
Liked: Cleanliness, amenities
The beds were comfortable and the shower was really good. Furniture and carpet need updating. Seating was totally inadequate: one uncomfortable chair not enough for two people. Small consul table passed off as a desk totally inadequate. Sockets and charging points not convenient. Lights totally inadequate. A/c clearly switched off at night so the room was too warm.
Stayed 3 nights in Sep 2025

10/10 Excellent

Calvin

Stayed 2 nights in Sep 2025

10/10 Excellent

BRIAN, ADA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! They even lent us bear spray for our hikes!
Stayed 4 nights in Sep 2025

8/10 Good

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in the perfect location! Close to everything! Room was excellent and loved the robes in every room. Elevator was dirty and they didn’t clean it all but other than that it was nice!
Stayed 2 nights in Sep 2025

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, property conditions & facilities
Overall enjoyed the stay I only wish we could have a more favourable location as I had to manage luggage down stairs and we were a long distance away
Stayed 2 nights in Sep 2025

2/10 Terrible

SANJAY

Disliked: Cleanliness, staff & service

very bad experience

carpets stained. bathroom exhaust constantly on. pillows not suitable for sleeping. Room access terrible. had to drag bags down the steps. Very bad. will not recommend. rooms old and worn out.
Stayed 2 nights in Sep 2025

4/10 Poor

Jackie

Stayed 2 nights in Sep 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staying right on main Street
Stayed 1 night in Aug 2025

10/10 Excellent

Zhaohui

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great location, friendly staff, Mountain View’s.
Stayed 4 nights in Aug 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great location, close to everything and was able to walk everywhere. Really close to some great places to eat and shops. Also let you check out Bear Spray for free :)
Stayed 3 nights in Aug 2025

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a few nights stay in Banff, bonus having the rooftop and hot tubs to relax in after a busy day sightseeeing. The Hotel has a lovely restaurant/menu; we just didn’t have enough time!
Stayed 2 nights in Aug 2025

10/10 Excellent

Jared

Stayed 1 night in Sep 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Amy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower had gobs of hair on the wall. Told the front desk and asked them to have the shower cleaned while we were out during the day. Came back and shower still wasn’t clean. Air didn’t work. Ice machine near the room wasn’t working - had to walk to another section of the hotel to get ice. Reported the issues to the front desk at checkout and they could care less. Way to expensive of a hotel to have a dirty hot place to stay. Great location but they did nothing to take care of the issues.
Stayed 2 nights in Aug 2025

10/10 Excellent

Dzeneta

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 3 nights in Aug 2025

10/10 Excellent

Venkatesh, Wake Forest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again!
Stayed 4 nights in Aug 2025

10/10 Excellent

Daygen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property Location perfect on Banff Ave. Parking fantastic. Staff were incredibly helpful. We went to restaurant Brazen for happy hour. The food was delicious.
Stayed 1 night in Aug 2025

6/10 Okay

Gregory

Traveled with family
Liked: Cleanliness, staff & service
I thought it was very expensive for an average quality hotel. I won't be back.
Stayed 1 night in Aug 2025

10/10 Excellent

Dominic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is convenience and kindly, clean
Stayed 1 night in Aug 2025

10/10 Excellent

Sharla

Stayed 1 night in Aug 2025