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Otter Hotel

4.0 star property

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Photo gallery for Otter Hotel

Rooftop pool
Rooftop pool
Lobby sitting area
Breakfast and dinner served
Mountain View King Suite | In-room safe, free WiFi, bed sheets

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym
$193
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪18 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(28 reviews)
  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(24 reviews)
  • 274 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(8 reviews)
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)
  • 288 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)
  • 290 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)
  • 320 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Otter Hotel

4-star hotel in Uptown District
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a lobby fireplace and multilingual staff assistance.
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. Wireless Internet access is complimentary. Otter Hotel features 2 hot tubs and a fitness center. This Banff hotel also offers multilingual staff, a fireplace in the lobby, and an elevator. Complimentary covered self parking is available on site, along with a car charging station.

Otter Hotel is a smoke-free property.

Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Reviews

Otter Hotel Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 900 out of 1139 reviews
Rating 8 - Good. 156 out of 1139 reviews
Rating 6 - Okay. 58 out of 1139 reviews
Rating 4 - Poor. 13 out of 1139 reviews
Rating 2 - Terrible. 12 out of 1139 reviews

Reviews

10/10 Excellent

Gary

Traveled with family
Very pleasant/friendly staff!
Stayed 1 night in Aug 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Brook

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Decent hotel. However for the price - the beds were very hard - not great pillows. Air conditioner blows directly into the bed - not sore we would stay there again for the high price and lack of sleep
Stayed 2 nights in Aug 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was 5 stars, the staff was all very friendly and knowledgeable of the area. The hotel is off the main strip so it was quiet but still within walking distance of Banff Ave restaurants and shops. The free transit ticket was also a great add on.
Stayed 4 nights in Aug 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Seshagiri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the hotel in August. Place was very well kept, check-in was a breeze. Something different was they offered a selection of coffee and a choice of milk for morning coffee. The hot pool was very relaxing although I felt it was a tad bit hot. Staff were very nice and catered to all our needs promptly. They offer complimentary ROAM bus passes for few days which is very handy especially as the hotel is a little further from downtown. Overall a very pleasant stay and would stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ashley

Stayed 2 nights in Aug 2025

10/10 Excellent

J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is new and beautifully designed. Beautifully designed hotel. Their patios and their hot pool & fire table outdoor deck was super nice. Garage was free, convenient and actually bright and clean. Hotel is on the far end of Banff town but we enjoyed this location as it was less crowded than downtown. They provide free bus pass during your stay. We had a car (easy parking in their garage) but used the convenient buses for most of our outings to town and other Banff locations. The hotel manager, Pearl, was very helpful, knowledgeable and friendly. We would gladly stay at this hotel in the future.
Stayed 2 nights in Aug 2025

10/10 Excellent

ANN, New Berlin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely BEAUTIFUL hotel and wonderful service and staff and amenities!!!! It would be nice if there were quiet times in the hot pool for adults only, it got crazy in there at times
Stayed 3 nights in Aug 2025

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
20 minutes stroll to downtown or roam bus right outside with free bus passes. Hot pools were great after a morning of hiking and robes provided. Staff very helpful.
Stayed 5 nights in Aug 2025

10/10 Excellent

Mingwei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Elnaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at both Canoe and Otter Hotels since they are sister properties, and both were amazing. highly recommended!
Stayed 1 night in Aug 2025

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hot tub view you could ever get. Quiet, clean. Attentive staff. Hotel provides free bus busses to make up for its distance from town center. Easy ride to get there.
Stayed 1 night in Aug 2025

10/10 Excellent

Liz

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, staff was accommodating. The restaurant in hotel had amazing food for both breakfast and dinner. I highly recommend the cappuccinos! The rooftop hot pools were amazing as well.
Amazing cappuccino
Stayed 4 nights in Aug 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Aug 2025

10/10 Excellent

Jian an

Stayed 3 nights in Aug 2025

8/10 Good

Sandra

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, eclectic staff! Great location on the “Banff Strip”. Easy walk to shopping and fine dining.
Stayed 3 nights in Aug 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to go back already. This was such fantastic trip and the stay made it so relaxing and enjoyable.
Stayed 3 nights in Aug 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The only thing is that the fridge in the rooms are not cold at all. I wanted to keep some dairy items in the fridge but wasn’t cold at all.
Stayed 3 nights in Jul 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you expect from the property and a very helpful and attentive staff.
Stayed 5 nights in Aug 2025

8/10 Good

Brad

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the rooftop hot tub with beautiful views! The highlight of our stay. The coffee/tea at check-in was a nice touch. Also appreciated the complimentary Roam bus passes. Only negatives: The beds were harder than our liking & the elevators run slow so we just took the stairs mostly. The stairwell was dirty for a day but noticed by the next day it had been vacuumed or swept.
Stayed 1 night in Aug 2025

10/10 Excellent

Mehran

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay
Stayed 1 night in Aug 2025