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Otter Hotel

4.0 star property

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Photo gallery for Otter Hotel

Rooftop pool
Mountain View King Suite | In-room safe, free WiFi, bed sheets
Rooftop pool
Breakfast and dinner served
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym
$174
includes taxes & fees
Nov 5 - Nov 6

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park Information Centre
    ‪16 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Place, Tunnel Mountain
    ‪7 min drive‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.2 out of 10
Wonderful
(24 reviews)
  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(24 reviews)
  • 274 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)
  • 288 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)
  • 290 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)
  • 320 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Otter Hotel

4-star hotel in Uptown District
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a lobby fireplace and multilingual staff assistance.
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. Wireless Internet access is complimentary. Otter Hotel features 2 hot tubs and a fitness center. This Banff hotel also offers multilingual staff, a fireplace in the lobby, and an elevator. Complimentary covered self parking is available on site, along with a car charging station.

Otter Hotel is a smoke-free property.

Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 816 out of 1033 reviews
Rating 8 - Good. 144 out of 1033 reviews
Rating 6 - Okay. 51 out of 1033 reviews
Rating 4 - Poor. 11 out of 1033 reviews
Rating 2 - Terrible. 11 out of 1033 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Rajesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Civic Holiday weekend excursion to Banff brought us to this hotel. Overall good but as vegetarians, there were zero options for us. With the hotel just at the entry of Banff Ave, it was a task looking for viable options. But overall, we enjoyed our trip!
Stayed 3 nights in Aug 2025

10/10 Excellent

Brent, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facility and helpful staff!
Stayed 1 night in Aug 2025

8/10 Good

Jasmeen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Hoi Yu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hot tub and their room.
Stayed 1 night in Jul 2025

10/10 Excellent

SATHISH

Stayed 2 nights in Aug 2025

10/10 Excellent

Allison

Traveled with partner
Liked: Amenities
Great stay at the Otter Hotel-loved the hot pools on the rooftop, views of the mountains-a perfect place to enjoy your morning pour over coffee! Don't miss dinner at the Good Folk-amazing food
Stayed 1 night in Jul 2025

10/10 Excellent

Stephanie

Stayed 1 night in Aug 2025

10/10 Excellent

Emily C

Stayed 4 nights in Jul 2025

10/10 Excellent

Kuljeet

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Sheri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel. Outdoor sauna and hot tubs such a nice bonus. Personalized coffee for rooms was delightful. Staff very helpful even with an ac unit that didn’t work well. Clean newer hotel. Great restaurant on site and cafe next door. On bus line. A bit far from downtown.
Stayed 3 nights in Jul 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel!

Lovely hotel, all the amenities we needed!
Stayed 4 nights in Jul 2025

10/10 Excellent

Indra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we came for a wedding and need a place close to the Fairmont. beautiful hotel and great staff. loved it.
Stayed 2 nights in May 2025

10/10 Excellent

LISA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Traveling with family and spent 5 days at The Otter Hotel. Our room was excellent and we enjoyed the hot tub on the roof each night. Great stay!
Stayed 5 nights in Jul 2025

10/10 Excellent

Lakshay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Perla

Stayed 3 nights in Jul 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Jul 2025

8/10 Good

Priya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was nice but rooms feel outdated
Stayed 2 nights in Jul 2025

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2025

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jul 2025

10/10 Excellent

Tzu-en

Stayed 3 nights in Jul 2025

10/10 Excellent

Stephen

Liked: Staff & service
Amazing on all fronts
Stayed 3 nights in Jul 2025

8/10 Good

Susan

Stayed 1 night in Jul 2025

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with balcony and lovely pool area
Stayed 1 night in Jul 2025

10/10 Excellent

Terena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was truly exceptional. A check in Fredy was so kind and helpful and made sure we had everything. The free bus pass with a stop out front was a total bonus as it was the start of the line and there were always seats. Dining and the bar were wonderful and the sister hotel canoe had great options for coffee and lighter fare. The rooftop hot tub was hot and perfect as was the sauna. Can’t recommend enough.
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025