4/10 Poor
Bryan noel
Apr 10, 2025
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I dont like to write negative reviews as I know it impacts businesses and its bottom line but I felt like this was necessary. This was also written in hope that the upper management can be aware and take action.
I'll start with the positives. The room I booked was spacious and the location was nice; near some BTS and lots of F&B options. The staff were also responsive and warm.
Now with the negatives. I am not stickler for cleanliness and hygiene at all but the room I was in was infested with cockroaches.
They would appear if you have eaten in the room and have left morsels of food on tables, floor and even in the sink. Once, I was trying to charge my phone and plugged the charger into the wall. Almost immediately, a tiny brown-banded cockroach crawled out of its home that is the charging port, to my digust.
The infrastructure of the hotel is also in need of a massive revamp / teardown. There was a leaky pipe in my balcony that was gushing what looked like dirty water. Saw mould near the aircon vents in my room. Carpets and furnishings have also seen better days. The room also smelt musty. I am sure when the hotel was built in 1986, it was very much a 4 star hotel but its nowhere close to a true 4 star hotel now. I would say its much closer to a 3 star or 2 star if I peg it to hotel standards in my home country, Singapore.
All in all, I feel the staff in the hotel are trying their best but is led down by the shoddy state of the hotel and perhaps upper management.
Bryan noel
Stayed 8 nights in Mar 2025