The only positive was the staff we encountered were all friendly. The customer service contact of texts such as “looking fwd to your stay, let us know if you need anything” I expected it to not live up to the poor reviews…unfortunately I was wrong.
Before our stay I read reviews noting awful smells, cleanliness. Other reviews were positive such as good breakfast.
I don’t care about outdated, as long as it’s clean and it suits our reason for being there. It’s one of the worst places we’ve ever stayed. I also thought we were closer to amphitheater, swear I read it was walking distance. It’s At least 5 min drive. We only stayed being pressed for time with a concert.
I m don’t think our room was cleaned at all.
It was filthy.
they reached out to me after stay and I expressed my concern in detail, I did receive an apology and asked how to make it right.
I suggested some sort of credit and a serious review into this place and then never heard back.
We didn’t even check out the included breakfast based on overall state of room halls, stairs. My husband works in pest control, suggested we get out asap.
It’s a true shame, could have potential and it was actually expensive.