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Casa Giralda

3.0 star property

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Photo gallery for Casa Giralda

Indoor pool, outdoor pool, open 9:30 AM to 9:30 PM, pool umbrellas
Reception
Family Chalet, 2 Bedrooms, Ensuite, Garden View | Soundproofing, iron/ironing board, bed sheets
Family Quadruple Room | Soundproofing, iron/ironing board, bed sheets
Business center

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • Spa
  • Pool
  • Gym
  • Breakfast available

Explore the area

Map
Avenida del Salado 617, Baños de Agua Santa, Tungurahua, 180250
  • Banos Central Market
    ‪15 min walk‬
  • Church of the Virgin of the Holy Water
    ‪16 min walk‬
  • The Tree House
    ‪26 min drive‬

Room options

View all photos for Classic Quadruple Room

Classic Quadruple Room | Soundproofing, iron/ironing board, bed sheets

Classic Quadruple Room

  • 248 sq ft
  • Hill view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Family Cabin, Balcony

Family Cabin, Balcony | Soundproofing, iron/ironing board, bed sheets

Family Cabin, Balcony

  • 334 sq ft
  • Hill view
  • Sleeps 5
  • 1 Double Bed, 2 Large Twin Beds and 1 Twin Bed

View all photos for Family Villa, 2 Bedrooms

Family Villa, 2 Bedrooms | Soundproofing, iron/ironing board, bed sheets

Family Villa, 2 Bedrooms

  • 377 sq ft
  • Sleeps 7
  • 6 Twin Beds and 1 Double Bed

View all photos for Classic Triple Room, 1 Bedroom

Classic Triple Room, 1 Bedroom | Soundproofing, iron/ironing board, bed sheets

Classic Triple Room, 1 Bedroom

  • 237 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Family Chalet, 2 Bedrooms, Ensuite, Garden View

Family Chalet, 2 Bedrooms, Ensuite, Garden View | Soundproofing, iron/ironing board, bed sheets

Family Chalet, 2 Bedrooms, Ensuite, Garden View

  • 215 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Soundproofing, iron/ironing board, bed sheets

Family Quadruple Room

  • 237 sq ft
  • Hill view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Classic Double Room, 1 Queen Bed, Ensuite, Hill View

Classic Double Room, 1 Queen Bed, Ensuite, Hill View | Soundproofing, iron/ironing board, bed sheets

Classic Double Room, 1 Queen Bed, Ensuite, Hill View

  • 215 sq ft
  • Hill view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Casa Giralda

3-star Baños de Agua Santa hotel with restaurant
This smoke-free hotel features a full-service spa, an indoor pool, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness center, and a bar/lounge.
Casa Giralda offers 45 accommodations. Rooms open to balconies or patios. Bathrooms include showers, complimentary toiletries, and hair dryers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
3 hot tubs are on site along with an indoor pool and an outdoor pool. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.
Casa Giralda features a full-service spa, 3 hot tubs, a waterslide, and an indoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 3-star property offers access to a business center and meeting rooms. This Colonial hotel also offers an outdoor pool, a children's pool, and a fitness center. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Casa Giralda is a smoke-free property.

Full breakfasts are available for a surcharge.
Casa Giralda has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Full breakfast available for a fee: USD 7.25 for adults and USD 7.25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 3 hot tubs
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages
  • Treatment room
  • Turkish bath

Accessibility

  • No elevator

More

  • Banquet hall
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: USD 28
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 28

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 7.25 for adults and USD 7.25 for children
  • Airport shuttle fee: USD 40 per person (one-way)
  • Airport shuttle fee per child: USD 50.00 (one-way), (from 3 to 8 years old)
  • Pet fee: USD 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 28 (subject to availability)
  • Late check-out fee: USD 28 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Air conditioning and heating are not provided
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Pool access available from 9:30 AM to 9:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Free WiFi in public areas has a 2-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hosteria Casa Giralda Hotel Banos
Hosteria Casa Giralda Hotel
Hosteria Casa Giralda Banos
Casa Giralda Hotel Banos
Casa Giralda Hotel
Casa Giralda Banos
Casa Giralda Banos Agua Santa
Casa Giralda Hotel Baños de Agua Santa
Hosteria Casa Giralda
Casa Giralda Baños de Agua Santa
Casa Giralda Hotel
Casa Giralda Hotel
Casa Giralda Baños de Agua Santa
Casa Giralda Hotel Baños de Agua Santa

Casa Giralda Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 22 out of 63 reviews
Rating 8 - Good. 19 out of 63 reviews
Rating 6 - Okay. 10 out of 63 reviews
Rating 4 - Poor. 7 out of 63 reviews
Rating 2 - Terrible. 5 out of 63 reviews

7.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

ignacio

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hay agua caliente .. la piscina no funciona, y los emplearían no dan ayuda ni solución
Stayed 1 night in Nov 2024

6/10 Okay

Luis

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I understand the country has blackouts, but the hotel doesn't have a backup power generator; not even for the reception; therefore, there is no lights for the Wi-Fi. The hotel obtains the water from the water well by pump; therefore, because there is no power, there is no water for the toilets, showers, etc. The hydromassage pool water was cold.
Stayed 2 nights in Oct 2024

8/10 Good

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just good
Thank you could be better
Stayed 1 night in Dec 2023

6/10 Okay

Daniel

Liked: Staff & service
Internet service was awful. Couldn’t watch anything on the tv or use out cellphones.
Stayed 1 night in Dec 2023

10/10 Excellent

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool place
Had everything we need to enjoyed a overnight getaway
Stayed 1 night in Dec 2023

8/10 Good

CECILIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Villas are cozy. nice staff I'd happily will return. Thanks to the kind staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Sunil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was so nice. The room was in its own detached house and in a duplex style. Breakfast was very good and staff were very friendly indeed.
Stayed 1 night in Jul 2023

6/10 Okay

Alejandro

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel has nice villas and very friendly staff, but the owner(s) need to invest in the facilities. It needs a facelift. For instance, villas' Fassa are getting rotten. Villas need better ventilation to control humidity in the rooms. Bathrooms needs to be upgraded. Sinks and showers' doors are acient, they leak, and smell.
Stayed 2 nights in Jul 2023

10/10 Excellent

DIANA

Stayed 1 night in Apr 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 1 night in Apr 2023

10/10 Excellent

Jenny, Fairview

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed at the property for 2 nights and it was a great experience. The staff was willing to modify and accommodate my two additional guests last minute. The stag was very informative and helpful through our stay. The pool was clean as well as the property. I would definitely book my stay again.
Stayed 2 nights in Apr 2023

10/10 Excellent

susana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place ,
Stayed 3 nights in Feb 2023

10/10 Excellent

susana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 2 nights in Feb 2023

10/10 Excellent

Rodiam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quite property, clean, love the area, easy access to a lot of places.

10/10 Excellent

Julio

Stayed 1 night in Jul 2022

2/10 Terrible

Pedro

Business traveler
No internet in rooms ,very poor signal
Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s an excellent place, love it and I’ll coming back next year. Breakfast was good but the buffet we wait for long time and small amount of food. Parking was free. The personal was very friendly the place was quite it. The best thing was that you can saw the beautiful volcano.
Stayed 2 nights in Jun 2021

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Peaceful retreat in Banos, Ecuador
We stayed two nights at Casa Giralda. Things we really enjoyed: close proximity to hot springs/baths (walkable); two-room unit with 7 beds made it very comfortable for big family, complimentary breakfast was excellent; the one jacuzzi, sauna, and hot steam room were great; location is a little above town so you get great views and more quiet/little traffic on road. Things that need to be improved: two of the four jacuzzis were out-of-service, and one of the two pools was closed. Overall, the property is on-par with the higher end hotels in Banos, but has greater amenities and a superior location if you want peace and quiet.
Covered Pool
View from Top of Water Slide Platform
Upper Pool and Water Slide
Snow on Nearby Volcano, taken from Casa Giralda's road
Stayed 2 nights in Nov 2020

8/10 Good

Gigi, Boynton Beach

Liked: Cleanliness, staff & service, property conditions & facilities
It was all I expected. Very nice facility, it may need a little upgrade, but overall great. The cabin was comfortable, location is perfect, close to everything without being in the middle of town. Staff super helpful and kind. Good breakfast.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel was on poor conditions, the matres was so hard and unconfortble
Stayed 1 night in Aug 2018

4/10 Poor

Sofia, connecticut

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Its ok for moderate budget out of center but close. Walls are thin noise can be heard easily. Breakfast was good.
Stayed 1 night in May 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Rustic charm in the town of Banos.
The hotel is very rustic and charming. For the price it was great. When the sky clears you have a spectacular view of the tungurahua volcano a few miles away. A great free breakfast, jacuzzi, dry and wet saunas. Great location!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Barking Dogs
The pools were not operating...dogs were barking all night long on the property next to the place...Outside of the city core which would have been great if at night it was actually quiet.