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Casa Karina Hotel

4.0 star property

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January 2025
February 2025

Photo gallery for Casa Karina Hotel

Indoor pool, sun loungers
Deluxe Apartment, 2 Bedrooms, Mountain View | View from room
Turkish bath
Lobby lounge
Concierge desk

Reviews

7.6 out of 10

Good

Popular amenities

  • All inclusive
  • Bar
  • Breakfast available
  • Parking available
  • Pool
  • Room service

Explore the area

Map
5 Kralev Dvor Str, Bansko, 2770
  • Bansko Ski Resort
    3 min walk
  • SkiBansko by Traventuria
    5 min walk
  • Sushi Teppanyaki Bar
    2 min walk
  • Kulata Station
    93 min drive

Room options

View all photos for Standard Apartment, 2 Bedrooms (Free Sauna, Steam Bath, Fitness)

Desk, free WiFi

Standard Apartment, 2 Bedrooms (Free Sauna, Steam Bath, Fitness)

  • 753 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Double Bed OR 1 Twin Bed

View all photos for Standard Double Room (Free Sauna, Steam Bath, Fitness)

Standard Double Room (Free Sauna, Steam Bath, Fitness) | View from room

Standard Double Room (Free Sauna, Steam Bath, Fitness)

  • 258 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Apartment, 1 Bedroom (Free Sauna, Steam Bath, Fitness)

View from room

Standard Apartment, 1 Bedroom (Free Sauna, Steam Bath, Fitness)

  • 538 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Double Bed OR 1 Twin Bed

View all photos for Deluxe Studio, 1 Queen Bed

Deluxe Studio, 1 Queen Bed | Desk, free WiFi

Deluxe Studio, 1 Queen Bed

  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio (Free Sauna, Steam Bath, Fitness)

Desk, free WiFi

Studio (Free Sauna, Steam Bath, Fitness)

  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

1 Bedroom Apartment (2Ad)

  • Sleeps 2

Double/Twin Single Use

  • Sleeps 1

Similar properties

Exterior

Saint George Palace

Pool
Hot Tub
Spa
Parking included
4.4 out of 5, Excellent, (162)
The price is $108
per night
$118 total
includes taxes & fees
Jan 7 - Jan 8
Saint George Palace

About this property

Casa Karina Hotel

4-star Bansko hotel with ski-in/ski-out access
Ski into Casa Karina Hotel, where you can enjoy a drink at the bar/lounge, eat a meal at the restaurant, and enjoy comforts including an indoor pool and a full-service spa.
Casa Karina Hotel offers 120 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include ski-in/ski-out access, an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with Turkish bath/hammam.
Some rates at Casa Karina Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. When the sun goes down, sip après-ski drinks in the hotel's bar.

The hotel offers a restaurant and a coffee shop/cafe. Public areas are equipped with complimentary wireless Internet access. This ski hotel also offers ski storage, a sauna, and a fitness center. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Casa Karina Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9 AM.
Onsite venue - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast and dinner.
Room service is available.

All inclusive details

All-inclusive room rates at Casa Karina Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

Bulgarian, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Ski shuttle nearby
  • Covered self parking on site (EUR 6 per day)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:00 AM for a fee: EUR 8 for adults and EUR 8 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Shopping mall
  • Ski storage
  • Ski-in/ski-out access
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,691 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Massage
  • Turkish bath

Accessibility

  • Elevator

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Room service

More

  • Desk
  • Heating

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 30.0 per day
Cribs (infant beds) are available for EUR 2.62 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 8 for adults and EUR 8 for children
  • Airport shuttle fee: EUR 190 per vehicle (roundtrip)
  • Airport shuttle fee per child: EUR 190 (roundtrip), (from 2 to 12 years old)
  • Covered self parking fee: EUR 6 per day
  • Crib (infant bed) fee: EUR 2.62 per day
  • Rollaway bed fee: EUR 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system, a first aid kit, and window guards

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Casa Karina Hotel Bansko
Casa Karina Hotel
Casa Karina Bansko
Casa Karina
Casa Karina Hotel Hotel
Casa Karina Hotel Bansko
Casa Karina Hotel Hotel Bansko

Casa Karina Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 17 out of 61 reviews" "
Rating 8 - Good. 25 out of 61 reviews" "
Rating 6 - Okay. 11 out of 61 reviews" "
Rating 4 - Poor. 4 out of 61 reviews" "
Rating 2 - Terrible. 4 out of 61 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Friendly staff, internet speed needs upgrade
Internet is the room was very slow. Not sufficient for work and video conference. Thankfully no conference was in progress and I was able to use the conference facility for a day. This had higher Internet speed of 25Gb.Thank you to the manager for accommodating.
Stayed 7 nights in Jun 2024

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the gondola, restaurants and bars. Decent service, clean and staff were friendly enough. Rooms qere sloghtly small if I'm being picky, otherwise a lovely stay
Stayed 4 nights in Mar 2024

8/10 Good

James

Liked: Amenities
Nice facilities and excellent location
Stayed 3 nights in Feb 2024

10/10 Excellent

Hadrien

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good stay! Definitely recommend it. Close to the gondola and the shops. Staff is very helpful. Very spacious room. Food is very good for half board option. The hotel falicities are pristine.
Stayed 7 nights in Dec 2023

8/10 Good

Iosif

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for rest.
Stayed 6 nights in Aug 2023

10/10 Excellent

haskia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent hotel for its money-central location for everything-5 mins to Gondola, clean and warm rooms-housekeeping every day-we did half board which the food was good(we never expect fine dining in HB-but good varied choice) the only thing I would say is that the breakfast could be a little earlier 7am rather than 7.30am as it leaves very little time to eat before the Gondola opens at 8….but this wouldn’t stop me from staying here again-all in all a very good.
Stayed 5 nights in Feb 2023

10/10 Excellent

Irineos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended for family and single travels.
Stayed 3 nights in Jul 2022

4/10 Poor

Daniel

Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in Jan 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in staff really friendly. We had the luxury studio room which was very nice, very alpine feel to it - very spacious! Breakfast was ok, can be approved. Dinner was also ok, could have done with the food being warmer. Spa needs updating. However, overall experience was very pleasant. Very convenient location to the gondola.
Stayed 8 nights in Dec 2021

10/10 Excellent

Jiemeng

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay with great staff
Great location, very friendly and helpful staff. Will be going again on my next trip!
Stayed 6 nights in Dec 2021

6/10 Okay

Dan

Liked: Staff & service
overall stay was dissapointing
overall stay was dissapointing regarding the expectations I had while watching the hotel's profile. I got my room about an hour after arrival (it was early check-in), but the romm contained NO TABLE to eat on or work on. The room was VERY dirty, and they did not supply the TA morning breakfast (it was under COVID restriction, so the guests need to eat it the room by early TA reservation from the hotel's restaorant. Since ther was no regular table in the room, you needed to eat sitting on the floor, as if you're in Japan...). The next day, after being very angry, they swiched my room to much better clean one, and organaized a plate of fruits, and allowed me to use the safe box without additional costs. later I asked for late check-out and was agreed, but then, a day before suddenly the whole hote was "fully booked" and I had to leave the room and to prepare my self after a day of ski in the showers of the spa, which were also dissapoiting. The Gym is ultra-old fashion, and the food at dinner was so bad I skipped it and went to eat out side. If you reserve a room here, do not waste on HB, do only B&B. So to summerize: the staff is nice and willing to assist, but the place itself and my overall experience were not so good, and probably skip this place next time should I return to Bansko.
Stayed 5 nights in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel with consistently high standards. The staff are polite, friendly and enthusiastic. The rooms are clean, warm and comfortable. The restaurant is vibrant and the food is splendid, always of a high quality. I cannot fault Casa Karina Hôtel.
Stayed 7 nights in Mar 2020

8/10 Good

Assaf

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was greate, there is one think tot be improved
It was only one problem with check-in. We came to the hotel early, but we were not allowed to make the check-in. We returned at 2 pm and then there was a really big queue of people
Stayed 6 nights in Mar 2020

8/10 Good

Ayse

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Karina did not disappoint us; it was a short walk to the Gondola, swimming pool/spa area was lovely and relaxing, staff were friendlier than whole of Bansko. Our room was spacious, temperature comfortable, with a powerful shower. Lack of wifi in the room did not bother us as it was very good in the loby. Food especially the main dishes could have been a little more creative. Short length of shower curtain in our room meant we couldnt stop water flooding into bathroom. Just small issues for excellent value. We certainly enjoyed our stay at Casa Karina and would stay there again.
Stayed 5 nights in Mar 2020

8/10 Good

richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very nice good location for everything skiing and everything very friendly would stay again without hesitation
Stayed 3 nights in Jan 2020

4/10 Poor

Cristi

Traveled with family
Disliked: Cleanliness
The hotel and the receptionist was fine but the cleaners are not doing their job at all. In 8 days they didn’t changed the beddings at all, apart the towels which were changed daily, not cleaning anything and I had to ask them to hover the room and they didn’t look very happy. If I was staying 2,3 days I will understand but after 3 days maximum the room should be cleaned properly including changing the beddings. Regarding heating- there was only one small radiator in a studio which it wasn’t enough to warm up the room and specially near the window where was the sofa you could feel the cold from the window. Regarding Food- The food was the same every day to dry and not tasty. The soups were not warm, the tea selection wasn’t daily filled up. At the New Year Party we have been charged for 2 children 6and 7years old €90 and for what??? All the dishes were terrible. You could see that nearly all the other guests didn’t touch them. Overall we pay a lot for a four stars hotel but we get services for a budget hotel. We feel the they didn’t respect our money which we paid them there especially when you stay more than 2,3 days.
Stayed 8 nights in Dec 2019

6/10 Okay

eyal

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
decent hotel
I been there with friend for a ski vacation, the room was just fine for two people ... the beds was "low cost" single beds, at the shower the bath was installed too high relative to the douche .. not so comfortable easy for tall people. the food ( breakfast and dinner ) were great.
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness
Casa Karina was a nice, modern hotel to stay in. Amazing value for money with half board booking. Our room was big enough, the bathroom was a comfortable size. The beds weren't particularly comfortable and the bottom sheet was too small for the bed but it made do for the cost we paid. One the first few days I moved some of the furniture to fit the room being a twin rather than a double (2 beds pushed together). The amount of dust and dirt showed the room required a deep clean. I presumed this would have been done by the cleaners but I took until the 4th day when we put the please clean the room sign on the door when it was actually cleaned. The other times, the beds were made and the towels were changed. We had the same sheets for all 7 nights. I didn't seem clear as to whether we could drink the water, the receptionist said yes and yet they wouldn't give us water with dinner saying it wasn't good. We ended up buying water for the whole week. The food has some interesting choices, with some mornings there being a toaster and not on others. Dinner had a great salad selection, but left out pasta with bolognese next to it which wasn't under the heat? Didn't really understand that. The staff didn't seem particularly happy to be there, more attempting to try and catch you for taking food out of the food area? The 15mins free massage which comes with the booking was OK but not amazing, after your free massage you're then met with a hard sell. I don't think I would book again
Stayed 7 nights in Mar 2019

8/10 Good

lisa

Liked: Staff & service
Good located hotel
We travelled as a family of four! Had a good time and would recommend!
Stayed 5 nights in Feb 2019

8/10 Good

Zoran, Serbia

Traveled with partner
Liked: Amenities, property conditions & facilities
Restaurant was very good. Food is tasty. Loby is OK. SPA is OK. Location is OK. Maybe the ventilation in fitnes room should be better. And some of the equipment should be fixed. Im room the light should be better and the heating is hard to ajust.
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Easy location and spacious room excellent. Staff at breakfast could be more friendly.
Stayed 5 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

10/10 Excellent

Antoaneta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely place!
We had a great time at Casa Karina and we would definitely come back! The hotel is 5 mins walk to the Gondola. Perfect for skiers! The staff were very friendly. The food in the restaurant was very nice, varied and very reasonable price. The apartment was big and very warm,with a beautiful view over the mountains. The room had a big balcony with a table and two chairs. It needs some improvements(the shelf in the bathroom was not fixed properly and you couldn't use it). There was a lot of storage space in both rooms. Even though the room had a kitchenette (the oven, the extractor fan, the hob were brand new) there was no crockery or cutlery. But I am sure that if we have asked for some, they would have been provided. There was a kettle and 2 cups, tea and coffee provided. Every day, they would replenish 2 bottles of water , the tea and the coffee. The towels were changed every day. The bed sheet were changed twice in 9 days. The television was an old big box model and didn't have all the channels other rooms had. There is a pool, a sauna and a steam bath. The tiles around the pool, when wet, were very slippery. Two children fell while walking. The ladders into the pool were not secured. The area around the sauna and steam room was very wet and even though it was a sign saying the it us slippery when wet, it was dangerous to walk on. There was a children play room and an animator. The conclusion,small things need improvement, but we would definitely go back
Stayed 9 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
The hotel is a good budget hotel with no especial frills but good for those who want easy access to Bansko and for those skiing the gondola is only a short walk away. The spa staff were very helpful.
Stayed 7 nights in Dec 2018