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During our visit our dog became very ill, eventually being admitted to vet hospital for several days. The staff were extremely helpful and kind

The property is in a good place, a short walk from the old town. If you are away for longer than a few days the standard rooms are small. We had problems with locking the safe and the tv. The issue with the safe was resolved the next day but the problem with the tv was not resolved. There was a space for a fridge in our room but no fridge. We were advised some rooms have fridges others do not, ours did not. In the hot weather that is not great. That said it was an impressive building a conversion of a building with history, the staff were really helpful, great restaurant recommendations and other tips for the area. Overall we had a good stay

Room was clean. People weee nice. But AC did not work. We let the generator ent desk know right away. They said technician will fix. But we had to stay with out AC through out and it was super hot. It was hard to sleep / stay in the room.

This property has an excellent location!

Clean, dog friendly room Comfortable bed Friendly and helpful staff Good breakfast Don't use SATNAV to find the hotel Room was too warm and air-conditioning ineffective and unable to open windows

Our 2 day stay was over all wonderful! The staff especially Paschal was welcoming , friendly answering our questions! I love the decor & cleanliness is top notch. Location is easy to get around- walkable to the heart of the town. The only thing is in the room- there was a not much space / drawer to put your belongings but still over all - I will easily go back & stay here when in Rouen.