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NH Collection Barranquilla Smartsuites Royal

4.0 star property

Choose dates to view prices

Photo gallery for NH Collection Barranquilla Smartsuites Royal

Sports facility
Bar (on property)
Exterior
Lobby
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Pet friendly

Explore the area

Map
Calle 80 No. 51 B - 25, Barranquilla, Atlantico, 80020
  • Viva Barranquilla Shopping Center
    ‪14 min walk‬
  • Venezuela Park
    ‪3 min drive‬
  • Buenavista Shopping Center
    ‪5 min drive‬
  • Barranquilla (BAQ-Ernesto Cortissoz Intl.)
    ‪42 min drive‬

Room options

View all photos for Junior Suite

Down comforters, minibar, in-room safe, desk

Junior Suite

  • 484 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room

Down comforters, minibar, in-room safe, desk

Superior Room

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite (Extra Bed 2 adults + 1 child)

Down comforters, minibar, in-room safe, desk

Junior Suite (Extra Bed 2 adults + 1 child)

  • 484 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Premium Room

Down comforters, minibar, in-room safe, desk

Premium Room

  • 420 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room (Extra Bed 2 Adults + 1 Child)

Down comforters, minibar, in-room safe, desk

Premium Room (Extra Bed 2 Adults + 1 Child)

  • 377 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Room (Extra Bed 2 adults + 1 child)

Down comforters, minibar, in-room safe, desk

Superior Room (Extra Bed 2 adults + 1 child)

  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Room, Terrace

Down comforters, minibar, in-room safe, desk

Superior Room, Terrace

  • 517 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

NH Collection Barranquilla Smartsuites Royal

4-star hotel in Alto Prado
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
NH Collection Barranquilla Smartsuites Royal offers 118 accommodations with minibars and espresso makers. Beds feature down comforters. 42-inch LCD televisions come with premium cable channels, first-run movies, and pay movies. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Barranquilla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

Guests under 12 years old are not allowed in the fitness facility.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include massages and facials.
In addition to a full-service spa, NH Collection Barranquilla Smartsuites Royal features an outdoor pool and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 4-star property offers access to a business center and a meeting room. Event facilities measuring 301 square feet (28 square meters) include a conference center. This business-friendly hotel also offers a fitness center, spa services, and a terrace. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Complimentary self parking is available on site.

NH Collection Barranquilla Smartsuites Royal is a smoke-free property.

Buffet breakfasts are available for a surcharge.
Bocas de Ceniza - This restaurant serves lunch and dinner.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee: COP 37,673 to 75,311 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Bocas de Ceniza

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (301 square feet of space)
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Facials
  • In-room massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • First-run movies
  • Pay movies

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 154 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 37673 to 75311 per person
  • Airport shuttle fee: COP 47000 per person (one way)
  • Pet fee: COP 154 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 12 years old are not allowed in the fitness facility

Property is also known as

Hotel Royal Barranquilla
Hotel SmartSuites Royal
Hotel SmartSuites Royal Barranquilla
SmartSuites
SmartSuites Royal
SmartSuites Royal Barranquilla
NH Collection Barranquilla Smartsuites Royal Hotel
Collection Smartsuites Royal Hotel
NH Collection Barranquilla Smartsuites Royal
Collection Smartsuites Royal
Smart Suites Royal Hotel Barranquilla
NH Collection Barranquilla Smartsuites Royal Hotel
NH Collection Barranquilla Smartsuites Royal Barranquilla
NH Collection Barranquilla Smartsuites Royal Hotel Barranquilla

NH Collection Barranquilla Smartsuites Royal Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 511 out of 957 reviews
Rating 8 - Good. 248 out of 957 reviews
Rating 6 - Okay. 100 out of 957 reviews
Rating 4 - Poor. 50 out of 957 reviews
Rating 2 - Terrible. 48 out of 957 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Lorsen

Stayed 1 night in Jan 2025

10/10 Excellent

GIOVANNI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

diana

Stayed 1 night in Jan 2025

8/10 Good

Bryan, PEMBROKE PINES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds need to be more comfortable. The staff are just amazing people.
Stayed 4 nights in Jan 2025

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel ! Staff super kind! If I ever visit Barranquilla again I definitely would stay in this hotel !
Stayed 1 night in Jan 2025

2/10 Terrible

Pie Maurice

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointment! This hotel no longer hold the stands of the original NH Collection VIP.
Stayed 2 nights in Nov 2024

2/10 Terrible

Pie Maurice

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was my 3rd and last stay, and unfortunately, it fell well below expectations. The room had numerous issues, including broken furniture, a non-functional safe, dusty shower curtains, and flickering lights. Despite repeated calls to reception, the problems persisted, and the staff response was dismissive and unprofessional. The pool area also showed a lack of proper maintenance. The water did not appear to be properly drained or cleaned, and the jacuzzi was filthy, clearly not sanitized after questionable use by prior guests. Signs of mold were visible around the pool area, which was concerning. As a result, we did not dare to use the fitness room. However, there were some positives. The rooftop was well-maintained and provided a nice ambiance despite the neglected pool. The massage and sauna services were excellent, and the waiter who delivered drinks to the pool area was attentive and friendly. The conference rooms were well-equipped, offering good privacy for meetings. The employees, especially the frontline staff, tried their best, but it’s clear the management is the downfall of this hotel. For a brand like NH Collection, I expected much better attention to detail and overall quality. This property is now on my red list and not one I can recommend.

2/10 Terrible

Pie Maurice

Traveled with partner
Disliked: Amenities, property conditions & facilities
This was my 3rd and last stay. Upon arrival, the room had several issues: a broken table, non-functional safe, dusty shower curtain, broken lights, and an empty fridge. Despite calling reception three times, the tech couldn’t fix the issues that evening. While he was kind and willing to help, the problems remained. My lady raised the concerns, but the receptionist rudely suggested we “book a higher-end room.” This unprofessionalism upset us both. The second room offered was worse, with hazards like a missing safe lock, broken bathroom curtain, and a foul odor. The third room, a downgrade to a double bed, had a non-flushing toilet, drainage issues, flickering lights, and a broken phone. My partner decided to stay at her parents’ house for the night. Despite being an Expedia Gold member entitled to a free upgrade, I received no acknowledgment. After losing three appointments due to delays, we decided to cancel and relocate to Hotel Sites. Positives: Breakfast was good, and staff like Jerome and the majordomos were professional. However, overcharges ($70 for 8 shirts) and witnessing other guests complaining about being overcharged (e.g., for coffee) confirmed this hotel is now on my red list. For the price and reputation, I expected much better. This was one of my most disappointing hotel experiences, and I cannot recommend this property.

10/10 Excellent

anthony

Stayed 2 nights in Jan 2025

2/10 Terrible

Pie Maurice

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My stay at NH Collection Barranquilla Smartsuites Royal was extremely disappointing. Upon arrival, the first room assigned had a broken shower curtain, damaged table, non-functional bed lights, and a faulty safe. When my partner and I complained, the receptionist rudely stated, “If you wanted a high-standard room, you should have paid for it.” This unprofessional remark upset my partner so much that she decided to leave for her apartment that night. We were moved to another room that was no better—lights didn’t work, the phone was broken, and towels were missing. Later, we were given a two-bed room instead of the requested one-bed room. It also had no door on the safe, exposed wires, a toilet that didn’t flush, and a poorly draining shower that brought up filthy water. After several room changes and losing half a day, we finally received a somewhat functional room past 11 AM the next day. On the positive side, breakfast was decent, with excellent service from Jeremy and other staff like the technicians and a kind receptionist. The massage service and sauna were great, thanks to the professional staff. However, these positives couldn’t outweigh the poor management. The pool and jacuzzi were unsanitary, and laundry was outrageously overpriced at $70 for eight items. This was my fourth and last stay. I won’t return and cannot recommend this hotel.
Stayed 6 nights in Jan 2025

10/10 Excellent

diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Jan 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

4/10 Poor

Lucas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smelled in the hallways like mold or something musky. Rooftop was not like the pictures
Stayed 1 night in Jan 2025

8/10 Good

PEDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 4 nights in Jan 2025

10/10 Excellent

CARLOS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE AND SAFE
Stayed 1 night in Jan 2025

10/10 Excellent

WILLIAM

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and restaurant offers a very healthy vegetable soup and a delicious Salmon. A very complete Breakfast including eggs to your liking by the chef, fruits and pastry.
Stayed 2 nights in Jan 2025

6/10 Okay

Coady

Liked: Cleanliness
Disorganized but nice
Stayed 1 night in Jan 2025

10/10 Excellent

LIZETTE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, close to shopping center, restaurants and safe area. The only thing I would mention that price for breakfast was to high for Colombia.
Stayed 1 night in Jan 2025

10/10 Excellent

elvis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They offer airport-hotel and hotel-airport transfers and they told me that I had to pay
Stayed 1 night in Jan 2025

4/10 Poor

Ruben

Liked: Cleanliness
Disliked: Staff & service

Front Desk staff

The checking was so slow that took around 30 minutes to processing it; I think the person doesn’t has the right training to perform this kind of work. The same happened in December at the moment of checking out.
Stayed 1 night in Jan 2025

10/10 Excellent

Karissa

Stayed 1 night in Dec 2024

8/10 Good

gustavo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location
Stayed 5 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Dec 2024

8/10 Good

Silvia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Alvin, Bonaire

Stayed 4 nights in Dec 2024