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City Inn Basel

Property class: 3

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Photo gallery for City Inn Basel

Deluxe Room with Twin Beds, accessible by the elevator | Premium bedding, down comforters, in-room safe, desk
Terrace/patio
Interior
Bar (on property)
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services
$165
includes taxes & fees
May 24 - May 25

Explore the area

View in a map
Centralbahnplatz 14, Basel, 4002
  • Place, BIS Tower
    ‪2 min walk‬
  • Place, Basel Zoo
    ‪6 min walk‬
  • Place, Basel Art Museum
    ‪11 min walk‬
  • Airport, Basel (BSL-EuroAirport)
    ‪10 min drive‬

Room options

View all photos for Small Single Room, only accessible by the stairs

Small Single Room, only accessible by the stairs | Premium bedding, down comforters, in-room safe, desk

Small Single Room, only accessible by the stairs

7.8 out of 10
Good
(25 reviews)
  • 107 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Budget Room with Queen Bed, only accessible by the stairs

Budget Room with Queen Bed, only accessible by the stairs | Premium bedding, down comforters, in-room safe, desk

Budget Room with Queen Bed, only accessible by the stairs

7.8 out of 10
Good
(23 reviews)
  • 142 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Budget Room with Twin Beds, only accessible by stairs

Premium bedding, down comforters, in-room safe, desk

Budget Room with Twin Beds, only accessible by stairs

  • 178 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room with Twin Beds, accessible by the elevator

Deluxe Room with Twin Beds, accessible by the elevator | Premium bedding, down comforters, in-room safe, desk

Deluxe Room with Twin Beds, accessible by the elevator

8.6 out of 10
Excellent
(10 reviews)
  • 279 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Suite

Family Suite | Living area | Flat-screen TV

Family Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 269 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Room with King Bed, accessible by the elevator

Deluxe Room with King Bed, accessible by the elevator | Premium bedding, down comforters, in-room safe, desk

Deluxe Room with King Bed, accessible by the elevator

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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  • Air conditioning
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About this property

City Inn Basel

3-star hotel in Sankt Alban
This smoke-free hotel features valet parking, a front-desk safe, and free WiFi in public areas.
City Inn Basel offers 30 air-conditioned accommodations with safes and complimentary newspapers. Beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Basel hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
City Inn Basel features room service (during limited hours) and a front-desk safe. Public areas are equipped with complimentary wireless Internet access. Limited onsite parking is available on a first-come, first-served basis (surcharge).

City Inn Basel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Covered self parking on site (CHF 30 per day)
  • Covered valet parking on site (CHF 30 per day)
  • Limited onsite valet and self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CHF 19 per person

Family friendly

  • Soundproofed rooms

Conveniences

  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Elisabethenanlage 5, 4002 Basel]
Guests can access their accommodation through a private entrance
Information provided by the property may be translated using automated translation tools
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

Access methods

Private entrance

Pets

Pets allowed for an extra charge of CHF 30 per pet, per day
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 19 per person
  • Covered self parking fee: CHF 30 per day
  • Covered valet parking fee: CHF 30 per day
  • Pet fee: CHF 30 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

City Basel
City Inn Basel Hotel
City Inn Basel Basel
City Inn Basel Hotel Basel

City Inn Basel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 174 out of 538 reviews
Rating 8 - Good. 226 out of 538 reviews
Rating 6 - Okay. 91 out of 538 reviews
Rating 4 - Poor. 32 out of 538 reviews
Rating 2 - Terrible. 15 out of 538 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Maja

Liked: Cleanliness, amenities, property conditions & facilities
Room was super clean, comfortable and well heated. Don't make the same mistake as I did and make sure you check if you're in a lift accessible room! I didn't realise I booked for a room that was stairs accessible only and I found myself lugging my suitcase up three floors haha. Luckily it was just for one nights stay! In saying that, even if you're in a lift accessible room, there are stairs to enter the building (unsure however if this can be bypassed by going through parking), enter reception and to the main area where the rooms are. For people who may need more accessibility, it might not be the best! It's otherwise a good hotel, you get a free transport card and discounts with your stay.
Stayed 1 night in Jan 2026

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities
Super clean and comfortable in a perfect location, and an amazing breakfast. What’s not to like?
Stayed 1 night in Jan 2026

8/10 Good

Gillian

Liked: Cleanliness, staff & service, amenities
The location was very central and convenient to the Bahnhof and the airport bus and city tram stations. The breakfast was good with lactose free milk options available. The staff were very friendly. The room was clean and the bed was very comfortable. Perfect for an airport stay.
Stayed 1 night in Dec 2025

10/10 Excellent

Philippe M

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very good place for families
Stayed 2 nights in Dec 2025

6/10 Okay

Eileen

Traveled with group
Liked: Cleanliness
Good room, friendly staff
Stayed 1 night in Dec 2025

8/10 Good

Megan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
1-night stay in Basel, and City Inn was great for this. Firstly I arrived ahead of time, just to drop off my luggage before officially checking in at 3pm. However my husband and I had 4 suitcases and 2 backpacks and I kindly requested a room with elevator access on short notice. The receptionist who assisted me was so courteous and helpful! I was able to get my room one time and close to elevator. The room was spacious and clean. Bathroom EXTRA huge. I think we got an upgraded room due to the location of the elevator. I definitely appreciate the assistance. Location of this hotel is ideal! Walking distance to the SBB and steps away from the trams/buses. Breakfast was included and was simple and enough for us! Great value for money.
Stayed 1 night in Dec 2025

6/10 Okay

Lesley

Stayed 2 nights in Dec 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities
Nice
Stayed 2 nights in Nov 2025

10/10 Excellent

Lori

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one night. Helpful and friendly staff. Breakfast delicious 😋
Stayed 1 night in Oct 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnighter in Basel.

Had a much larger room for my second stay - overnighter before flight next morning. Reception good. Did not try breakfast but it was good the week before. Well located to see Basel and just 75 yards from rail station and airport bus.
Stayed 1 night in Oct 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel, well located near the rail station. Checking in was fuss-free on arrival for my 2 night stay. Returning for 1 night before returning to the UK the following morning. Room was ok although it did have several areas of low ceilings - not helpful when you are 6’ 2”. Bathroom was functionally good. Very large shower with an overhead and usual water outlet. Water was hot and came with very good pressure (room was on the 3rd floor). Breakfast was v good with selection of all you really need. Dining room located on the 8th with good views.
Stayed 2 nights in Oct 2025

4/10 Poor

Mathieu

Stayed 7 nights in Sep 2025

4/10 Poor

Gary

Traveled with partner
Good for one night stay
Stayed 1 night in Sep 2025

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

8/10 Good

Taft

Liked: Amenities
Good location
Stayed 3 nights in Sep 2025

6/10 Okay

Hayley

I was pretty disappointed in my room Not like the photos and a bit jaded - needs a bit of a freshen up/painting etc. Other rooms looked much nicer but based on mine, I wouldn’t recommend. Location is ok but a bit of a walk to anything ‘nice’, convenient for bus to airport/train connections.
Stayed 3 nights in Jun 2025

10/10 Excellent

Sarah

Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
This is the third time I have stayed here. Dog friendly, close to the train station, very good value.
Stayed 1 night in Aug 2025

8/10 Good

Michael, Oxford

Liked: Amenities
The City Inn offers a real bargain in Basel, so long as you like an architectural puzzle. A single building has been subdivided into one expensive hotel and one mid-price hotel, and all the rooms and passageways in between the two that didn't quite make sense have been called the City Inn. You check in at the posh hotel and have a fine breakfast in a panoramic 8th floor room in the mid-price hotel, and somewhere in between you wander various corridors and bits of staircase looking for your room. It will be odd when you find it, but comfortable, and very reasonably priced.
Stayed 2 nights in Aug 2025

8/10 Good

Anantha narayana

Business traveler
Liked: Staff & service, room comfort

Overall is a good hotel with scope of improvement

Overall, it's a good hotel, conveniently located right in front of Basel SBB. The front desk staff were very helpful, and the breakfast was good. If you're traveling with heavy luggage, it's recommended to ask for a room with elevator access. However, there's room for improvement regarding room cleanliness (photos enclosed).
Stayed 2 nights in Aug 2025

10/10 Excellent

William, Southlake

Stayed 1 night in Aug 2025

10/10 Excellent

machiko

Liked: Cleanliness, staff & service, property conditions & facilities
Some rooms only have partial lift access, so you may need to manually carry your luggage up a flight of stairs or so - but it’s a great, economical base in Basel that’s totally worth the effort. The room is pop-modern, simple but clean and highly functional layout, with a comfortable pillow and duvet and thoughtful amenities that make you feel well looked after without excess. The staff are very professional and friendly, assisting with check-in, and self-checkout is available via the email notification you receive. I’d be very happy to book again.
Stayed 1 night in Jul 2025

8/10 Good

Donna

Stayed 2 nights in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Needs improvement

The room was big, but the cleaning lady came very late in the afternoon. It was hard to operate the AC unit, and at times it did not work. The drain in the shower was too slow, and you take shower always standing in water ankle high.
Stayed 2 nights in Jul 2025

4/10 Poor

Anne

It was clean and convenient to the train station. I knew that it was a walk up, but three flights of 16 steps each with a suitcase is too much. There was a very noisy rom AC and opening the tiny window just let in more noise from the street.
Stayed 1 night in Jul 2025

4/10 Poor

Calvin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Small overpriced room.

Extrememly tiny room even for European standards. Window AC was old and in terrible condition. For the money and I know Switzerland is expensive it was definitely not worth it.
Stayed 1 night in Jun 2025