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Nagoya Mansion Hotel & Residence

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Nagoya Mansion Hotel & Residence

Couples treatment rooms, body treatments, aromatherapy, sports massages
Outdoor pool
Bar (on property)
Property entrance
Premium bedding, minibar, in-room safe, desk

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Parking included
  • Air conditioning

Explore the area

Map
Jl. Raden Fatah, Kampung Utama Street No.1, Nagoya, Batam, Batam Island, 294444
  • Nagoya Hill Mall
    6 min walk
  • Cak Bima Jember
    4 min walk
  • Bayshore Station
  • Batam Batu Besar (BTH-Hang Nadim)
    19 min drive

Room options

View all photos for Executive Deluxe, City View

Premium bedding, minibar, in-room safe, desk

Executive Deluxe, City View

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Room

Premium bedding, minibar, in-room safe, desk

Suite Room

  • 840 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • 301 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite Room

Lobby

Suite Room

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

View all photos for Executive Deluxe Room

Premium bedding, minibar, in-room safe, desk

Executive Deluxe Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Exterior

Planet Holiday Hotel & Residence

Pool
Spa
Kids pool
Parking included
4.1 out of 5, Very Good, (261)
The price is $38
per night
$46 total
includes taxes & fees
Jan 7 - Jan 8
Planet Holiday Hotel & Residence

About this property

Nagoya Mansion Hotel & Residence

4-star Batam hotel close to Harbour Bay Ferry Terminal
Along with 2 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Nagoya Mansion Hotel & Residence offers 200 air-conditioned accommodations with fireplaces and minibars. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include showers and slippers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and safes. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Puncak Alam SPA has 7 treatment rooms including rooms for couples. Services include sports massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 4 years old are not allowed in the spa.

In addition to a full-service spa, Nagoya Mansion Hotel & Residence features an outdoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 4-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers spa services, a terrace, and barbecue grills. Onsite self parking is complimentary.

La Bamba Restaurant - This restaurant specializes in Indonesian cuisine and serves breakfast only.
La Brisa Foodpark - This restaurant specializes in Indonesian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
Parlente Bar - Onsite bar. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Indonesian, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • La Bamba Restaurant
  • La Brisa Foodpark
  • La Brisa Juice Bar
  • Parlente Bar

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 21 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer (on request)
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Fireplace
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 300000 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a security system

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
No pets and no service animals are allowed at this property
Guests under 4 years old are not allowed in the spa, and guests under 10 years old are only allowed with adult supervision

Property is also known as

Hotel Nagoya Mansion
Nagoya Mansion
Nagoya Mansion Batam
Nagoya Mansion Hotel
Nagoya Mansion Hotel Batam
Nagoya Mansion Hotel & Residence Batam, Indonesia
Nagoya Mansion Hotel & Residence Batam
Nagoya Mansion Hotel Residence
Nagoya Mansion & Batam
Nagoya Mansion Hotel & Residence Hotel
Nagoya Mansion Hotel & Residence Batam
Nagoya Mansion Hotel & Residence Hotel Batam

Nagoya Mansion Hotel & Residence Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 33 out of 182 reviews" "
Rating 8 - Good. 67 out of 182 reviews" "
Rating 6 - Okay. 48 out of 182 reviews" "
Rating 4 - Poor. 19 out of 182 reviews" "
Rating 2 - Terrible. 15 out of 182 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

NEO JIA AN

Liked: Staff & service
abit far from shopping centre
Stayed 3 nights in Aug 2024

6/10 Okay

Perry

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is convenient to Nagoya Shopping Centre (5-10 min walk. Room was clean. Was very frustrated with the poor internet as had to log in again almost every time I wanted to use it. Satellite TV was limited to what I was expecting. Only two elevators and at times had to wait for long periods of time to use. Limited breakfast, compared to other hotels. All in all, o.k. but not sure if want to use again.
Stayed 6 nights in Jun 2024

6/10 Okay

Raymond

Stayed 2 nights in Dec 2023

6/10 Okay

ZAW MAUNG

Traveled with group
Wifi is not stable connection
Stayed 1 night in Nov 2023

10/10 Excellent

YUKIHIDE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Lam hong

Stayed 2 nights in Mar 2023

6/10 Okay

Kamsani

Stayed 2 nights in Dec 2022

6/10 Okay

Didier

Business traveler
air con not cold, in room safe can’t be used, reminded twice but nothing was done. No menu in room, didn’t bring even after reminded twice. mediocre breakfast
Stayed 2 nights in Sep 2022

6/10 Okay

Didier

Business traveler
Disliked: Staff & service
pre arrival sent email to confirm all 6 rooms on same floor. Confirmation email sent to us. But they couldn’t give us sane floor rooms upon checkin. Very very inconvenient. Toiletries not topped up, no coffee cups no glasses. Toilet flush leaked, had to change rooms in middle of meeting !!!!
Stayed 2 nights in Sep 2022

4/10 Poor

Burhan

Disliked: Property conditions & facilities
1. Staff availability answering phone call 2. Request as per booking not fulfill. (Example: we wanted for queen bed but when arrived, no more available) 3. Aircon not cool. 4. Our room near to the lift, it was very noisy when the brake catches or release.
Stayed 2 nights in Aug 2022

2/10 Terrible

Mohd Jasman

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor facilities
Very poor in services. Poor facilities. Dirty room. No utensil. No tooth paste. Noisy by other room stayer . Not going to stay here anymore
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveler

Ok just average. Could be better
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Good Location
Stayed 1 night in Oct 2020

8/10 Good

Barmawi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Location is good. Clean and all staff are very friendly.
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Can't use grab app through hotel WiFi...
Stayed 1 night in Jan 2020

4/10 Poor

LiewKM, batam, Indonesia

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Family suddenly feel like going for a day getaway. We didnt manage to book the usual hotel, got this hotel last minute without looking other reviews .This will be the first and last time staying in this hotel : First room not ready when we came at 2plus deliberately, given only one card causing inconvenience, water bottles x2 ea provided , towels x 3 ea when we mentioned 4 guests.Not to mention the hot water took quite a while. luckily the staffs are polite and professional in service, beds are comfortable , 2 out of 3 air conditioning system work very well , shower s' water pressure ok, both TV working, swimming pool nice but cosy, location near nagoya shopping mall. We feel it is not really worthwhile in term of $$.
Stayed 1 night in Dec 2019

6/10 Okay

Sim

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Bath towels were old and pillow and bedsheets were stale.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and efficient and staff was friendly, smiley and professional. Everything was clearly explained to me. Am happy with my choice. Location is convenient and near to Nagoya hills malls
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is Central in Nagoya and hotel is quite worth for the money paid, quiet and a reasonable good gym workout area.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
It was average. Front desk was not very friendly. Not very clean.
Stayed 1 night in Jun 2019

4/10 Poor

Soni

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Infected with ants. Despite changing several rooms, all rooms had full of ants. Staff are not friendly. Air con not working properly.housekeeping does not top up shower gel and shampoo or change towel. For everything they will ask you to pay be it extra pillow or shower gel and etc
Stayed 2 nights in Jul 2019

4/10 Poor

Regina

I ignore what other people say before i book the room but after i arrive there i do relaise the room was small,air con are leaking ,the toilet water are slow and dirty Some staff are arrogant as they are when you ask what was wrong with the lift, instead of asnwering they choose to be pretending not to listen ..we up the stair case since we arrive until we chech out. Anyway we book the big room with 2 bedroom,living room n kitchen but the room are not as fresh ,clean and good as i thought
Stayed 1 night in May 2019

4/10 Poor

ALASDAIR

Disliked: Property conditions & facilities
In desperate need of a refurb. Room was tatty but the bed was comfortable enough. Bathroom was minuscule and the towels. would rip the skin from your back. Staff were pleasant and tried to be helpful. Buffet breakfast was very limited and the fruit was tired looking. My room overlooked the nearby mosque and the soundproofing of the windows did nothing to stop the 4am wake up call from the Muezzin.
Stayed 1 night in May 2019

4/10 Poor

Zulfadly

Disliked: Staff & service
Stayed 1 night in Apr 2019