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Pacific Palace Hotel

3.5 star property

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Photo gallery for Pacific Palace Hotel

Lobby
Poolside bar
Deluxe Twin, 2 Single Beds | Minibar, in-room safe, desk, soundproofing
Exterior
2 restaurants, breakfast served

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • Spa
  • Bar
  • Gym
  • Room service
  • Laundry
$48
includes taxes & fees
Dec 2 - Dec 3

Explore the area

View in a map
JL Duyung Sei Jodoh, Batam, Batam Island, 29432
  • Place, Harbour Bay Ferry Terminal
    ‪10 min walk‬
  • Place, Nagoya Hill Mall
    ‪15 min walk‬
  • Place, Grand Batam Mall
    ‪3 min drive‬
  • Airport, Batam Batu Besar (BTH-Hang Nadim)
    ‪17 min drive‬

Room options

View all photos for Cabin Double Room

Cabin Double Room | Minibar, in-room safe, desk, soundproofing

Cabin Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King

Deluxe King | Minibar, in-room safe, desk, soundproofing

Deluxe King

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin, 2 Single Beds

Deluxe Twin, 2 Single Beds | Minibar, in-room safe, desk, soundproofing

Deluxe Twin, 2 Single Beds

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Triple

Deluxe Triple | Minibar, in-room safe, desk, soundproofing

Deluxe Triple

  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Cabin Twin, 2 Single Beds

Cabin Twin, 2 Single Beds | Minibar, in-room safe, desk, soundproofing

Cabin Twin, 2 Single Beds

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, soundproofing

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, soundproofing

Deluxe Double Room

  • Sleeps 2

View all photos for Deluxe Triple Room

Minibar, in-room safe, desk, soundproofing

Deluxe Triple Room

  • Sleeps 3

Deluxe Twin Room

  • Sleeps 2

View all photos for Executive Suite

Minibar, in-room safe, desk, soundproofing

Executive Suite

  • Sleeps 2

View all photos for Cabin Twin Room

Minibar, in-room safe, desk, soundproofing

Cabin Twin Room

  • Sleeps 2

View all photos for Cabin Double Room

Minibar, in-room safe, desk, soundproofing

Cabin Double Room

  • Sleeps 2

Sanrio Themed Family Suite

  • Sleeps 2

View all photos for Pacific Suite

Minibar, in-room safe, desk, soundproofing

Pacific Suite

  • Sleeps 4

Captain Room

  • Sleeps 2

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About this property

Pacific Palace Hotel

3.5-star Batam hotel close to Harbour Bay Ferry Terminal
This smoke-free hotel features 2 restaurants, a full-service spa, and a nightclub. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.
Pacific Palace Hotel offers 180 air-conditioned accommodations with minibars and safes. This Batam hotel provides complimentary wireless Internet access.

Bathrooms include slippers and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Adorabella Massage. Services include facials, body scrubs, and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy.
Pacific Palace Hotel features a full-service spa, 2 hot tubs, a health club, and a sauna. Dining is available at one of the hotel's 2 restaurants. The property also offers a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities at this 3.5-star property consist of a business center and meeting rooms. This business-friendly hotel also offers a children's pool, a nightclub, and spa services. For a surcharge, the property provides a roundtrip airport shuttle and a ferry terminal shuttle. Onsite self parking is complimentary.

Pacific Palace Hotel is a smoke-free property.

Athena Restaurant - This restaurant serves breakfast, lunch, and dinner. Open 24 hours.
Neptune Lounge - Onsite lobby lounge. Open daily.
Golden Palace - This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Athena Restaurant
  • Golden Palace
  • Neptune Lounge

Things to do

  • 2 hot tubs
  • Children's pool
  • Full-service spa
  • Health club
  • Nightclub
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 400000.0 per day

Property payment types

Important information

Optional extras

  • Rollaway bed fee: IDR 400000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is recommended for transportation to and from this property

Property is also known as

Hotel Pacific Palace
Pacific Palace Hotel Batam
Pacific Palace Batam
Pacific Palace Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel Batam

Reviews

Pacific Palace Hotel Reviews

8.0

Very Good

7.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 26 out of 82 reviews
Rating 8 - Good. 30 out of 82 reviews
Rating 6 - Okay. 21 out of 82 reviews
Rating 4 - Poor. 3 out of 82 reviews
Rating 2 - Terrible. 2 out of 82 reviews

Reviews

8/10 Good

MD

Business traveler
Liked: Cleanliness, staff & service

Will go back to this hotel

The hotel is bit dated but still good atrium and felt open. they can do some renovation to improve the old look. however, i liked the open area of the hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Suresh Chris

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice place and easy to travel around to the places of interest
Stayed 2 nights in Jun 2025

10/10 Excellent

Suresh Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and accommodating. The breakfast was delicious
Stayed 2 nights in Mar 2025

10/10 Excellent

Wee Peng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Staff are all very friendly and professio2
Stayed 1 night in Dec 2024

10/10 Excellent

MOHD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was superb and excellent...sure will book again next time
Stayed 3 nights in Oct 2024

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s like going home….

I hv always been impressed with their level of service and staff’s attitude. They go way out to make sure guest hv a great home like experience. Thank you!!
Stayed 2 nights in May 2024

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay as usual!

I hv been staying here in my last few visits, the staff is extremely hospitable and friendly. They upgraded my room because Inam a frequent customer which is much appreciated. AC is cold enough and the only feedback for management is consider sound proofing windows for the outside facing rooms.
Stayed 2 nights in Apr 2024

8/10 Good

KENTARO

Liked: Cleanliness, staff & service, room comfort
ROOM is big enough.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jasteen Qays Bin Md

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Andy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room 713

The window view of Room 713 is blocked by the lift structure visually. I was told by the front desk staff that there is no other rooms available on that night of our arrival on 22 September. We have to bear with the "no window view" until we check out of the hotel. This is the second time we stay at Pacific Palace Hotel and will be the last time. It is confusing that I have reserved 4 rooms online at a month ago and fully paid, so the hotel management failed to arrange a better room for us. The hotel staff told me that I should find out in my own capacity about the living condition of Room 713 before booking online. Please tell me how the hell should I know i have been allotted to Room 713 and also the living condition of Room 713 where my source of information comes only from the illustrations of the hotel website? Should not the hotel management be responsible in looking at Room 713 and other rooms affected by the lift structures?
Stayed 1 night in Sep 2023

6/10 Okay

Andy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room 713

This is our second time staying at Pacific Palace Hotel. I recommended this hotel to my friends as we will be visiting Batam again on the weekend of 22 - 23 September. So a month ago, I booked 4 rooms for the group. On arrival, we were told by the counter staff that Room 713's window is visually blocked by the lift structure. So my colleague who stayed in that room has to shut down the window at all time. We asked for a change of room but was told that all rooms were taken up. Can the hotel management look into this issue of Room 713 and all other vertical and corresponding rooms? It was a killing joy for guests who have to put up with such living conditions. This will be the last time we are staying at Pacific Palace Hotel.
Stayed 1 night in Sep 2023

2/10 Terrible

Andy

Stayed 1 night in Sep 2023

8/10 Good

KENTARO

Stayed 1 night in Jul 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pacific Hotel Batam

Stayed 2 nights in Jul 2023

10/10 Excellent

SUDHAKAR

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023

6/10 Okay

JEFF

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Curtains need to change to blackout ones as the sunlight really shine through the existing curtains when we sleep
Stayed 3 nights in May 2023

10/10 Excellent

Andy

Stayed 2 nights in Apr 2023

6/10 Okay

Seah

Stayed 2 nights in Feb 2023

6/10 Okay

wishXsr

Disliked: Cleanliness
Quite run down hotel. Cleanliness need to improve, towel are not clean

8/10 Good

Zaw

Stayed 2 nights in Sep 2022

8/10 Good

SOON

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique design.
Stayed 1 night in Sep 2022

8/10 Good

Candy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are happy with the stay
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Food & ambiance was worse, the room was big but run down with the price, not worth it.
Stayed 2 nights in Dec 2019