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Panbil Residence Serviced Apartment

3.5 star property

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Photo gallery for Panbil Residence Serviced Apartment

Outdoor pool, sun loungers
Penthouse Exclusive Package | Premium bedding, in-room safe, blackout drapes, free WiFi
Interior
Penthouse Exclusive Package | Lake view
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Gym
  • Pool
  • 24/7 front desk
  • Laundry

Explore the area

Map
Jalan Ahmad Yani, Panbil Estate, Muka Kuning, Sei Beduk, Batam, Batam Island, 29433
  • Batam Centre Ferry Terminal
    ‪8 min drive‬
  • Batam Centre
    ‪8 min drive‬
  • Grand Batam Mall
    ‪9 min drive‬
  • Batam Batu Besar (BTH-Hang Nadim)
    ‪19 min drive‬

Room options

View all photos for Executive Suite, 2 Bedrooms

Executive Suite, 2 Bedrooms | Garden view

Executive Suite, 2 Bedrooms

  • 775 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Hill view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms | Premium bedding, in-room safe, blackout drapes, free WiFi

Family Suite, 3 Bedrooms

  • 1033 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

View all photos for Junior Suite, 2 Bedrooms

Premium bedding, in-room safe, blackout drapes, free WiFi

Junior Suite, 2 Bedrooms

  • 688.9 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Double or Twin Room, Garden View

Premium bedding, in-room safe, blackout drapes, free WiFi

Deluxe Double or Twin Room, Garden View

  • 344 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Penthouse Exclusive Package

Penthouse Exclusive Package | Living area | 55-inch LED TV with cable channels, TV

Penthouse Exclusive Package

  • 2153 sq ft
  • 3 bedrooms
  • 3 bathrooms
  • Lake view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Deluxe Double Room, Forest View

Premium bedding, in-room safe, blackout drapes, free WiFi

Deluxe Double Room, Forest View

  • 344 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

Premium bedding, in-room safe, blackout drapes, free WiFi

Executive Room

  • 484 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite

Premium bedding, in-room safe, blackout drapes, free WiFi

Family Suite

  • Sleeps 5
  • 1 Twin Bed and 2 Queen Beds

View all photos for Junior Suite

Premium bedding, in-room safe, blackout drapes, free WiFi

Junior Suite

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Executive Suite

Premium bedding, in-room safe, blackout drapes, free WiFi

Executive Suite

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room

Premium bedding, in-room safe, blackout drapes, free WiFi

Executive Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Forest View

Premium bedding, in-room safe, blackout drapes, free WiFi

Deluxe Forest View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room With Garden View

Premium bedding, in-room safe, blackout drapes, free WiFi

Deluxe Room With Garden View

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Penthouse

Premium bedding, in-room safe, blackout drapes, free WiFi

Penthouse

  • Sleeps 6
  • 1 Twin Bed and 1 Double Bed

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About this property

Panbil Residence Serviced Apartment

3.5-star Batam apartments with kitchenettes
A full-service spa, an outdoor pool, and a restaurant are available at this aparthotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Each apartment features a kitchenette with a refrigerator and a stovetop, plus free WiFi and an LED TV with cable channels. Guests can appreciate conveniences like a sitting area and an electric kettle, and other amenities include a balcony and premium bedding.
Panbil Residence Serviced Apartment offers 334 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. 55-inch LED televisions come with cable channels. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators and stovetops. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Batam aparthotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include body scrubs, body treatments, and manicures and pedicures.
In addition to a full-service spa, Panbil Residence Serviced Apartment features an outdoor pool and a sauna. The aparthotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the aparthotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This Batam aparthotel also offers a children's pool, a fitness center, and spa services. For a surcharge, an airport shuttle (available on request) is offered to guests. Complimentary self parking is available on site.

Panbil Residence Serviced Apartment has designated areas for smoking.

Panbil Residence Serviced Apartment has a restaurant on site.

Languages

English, Indonesian

Property amenities

Pool/Spa

  • Body scrubs
  • Full-service spa
  • Manicures/pedicures
  • Massage
  • Outdoor pool
  • Pool loungers
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 11:00 AM to 7:00 PM at scheduled times and on request
  • Free self parking on site

Family friendly

  • Children stay free (see details)
  • Children's pool

Kitchenette

  • Electric kettle
  • Refrigerator
  • Stovetop

Dining

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Bedrooms

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Living spaces

  • Living room
  • Separate sitting area

Entertainment

  • 55-inch LED TV with cable channels
  • TV in common areas

Outdoor areas

  • Balcony/patio
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Free local calls
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk

Things to do

  • Children's pool
  • Free bicycle rentals
  • Gym
  • Ropes course
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 16 floors
  • 334 units
  • Built in 2017
  • Free bicycle rentals
  • Garden

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: IDR 150000.00 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Panbil Residence Apartment
Panbil Residence Batam
Panbil Residence
Panbil Serviced Batam
Panbil Residence Apartment Batam
Panbil Residence Serviced Apartment Batam
Panbil Residence Serviced Apartment Aparthotel
Panbil Residence Serviced Apartment Aparthotel Batam

Panbil Residence Serviced Apartment Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 48 out of 116 reviews
Rating 8 - Good. 46 out of 116 reviews
Rating 6 - Okay. 17 out of 116 reviews
Rating 4 - Poor. 5 out of 116 reviews
Rating 2 - Terrible. 0 out of 116 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kian Wee

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Agnes, Singapore

Traveled with group, Traveled with family
Property is old/dated. Check-in meant to be at 2pm but family room still not ready at 3.40pm. We were told to wait for another 15mins when we tried to check in. Reception tried to make good by offering us a late checkout the next day but we declined as we have a ferry to take to return home. They also tried to offer a discount for our next stay which we declined as we were not sure if we will be returning. In the end, they make good by offering a free transfer to the ferry terminal and they sent some fries and water melon juice which we did not consume as were were out the whole evening. Birthday stay was ruined due to the unpleasant check-in experience.
Stayed 1 night in Aug 2024

8/10 Good

Hong Wei

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice apartment
Stayed 2 nights in Jun 2024

10/10 Excellent

Jimmy

Liked: Cleanliness, property conditions & facilities
The serviced apartment is surprisingly clean and nice. Very comfortable for the family. One minor comment is the guests from serviced apartment cannot ask for towel when visiting the pool at the hotel.
Stayed 1 night in Jun 2024

10/10 Excellent

Wei Chung

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, room comfort
Wonderful return 😍
Visited again in 2024 with my wife after a positive solo experience in 2018. Was worried about the recent negative reviews, but everything was as positive as I remember! Rooms were clean, the pool deck is beautiful, and the hotel staff were all very helpful and approachable! There is also a nice lemongrass theme to the smell of the whole place that I really love! Was also pleasantly surprised to see the addition of Lia bakery, which had really awesome pastries! Only downside is I seem to remember there were more options for lunch within the hotel 6 years ago, but I guess now there's gojek food and grab food to order delivery from, so not a big deal! My wife and I really enjoyed our stay, and would love to come back!
Stayed 3 nights in Apr 2024

8/10 Good

Tomasz

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Feb 2024

8/10 Good

Tomasz

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

Rupert

Business traveler
Liked: Cleanliness, room comfort
Panbil Residence Serviced Apartment Batam,
used as base before joining vessel
Stayed 2 nights in Oct 2023

10/10 Excellent

Josie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The reception staff were exceptionally impressive with their friendly attitude and their motto “service with a smile “. They were polite answering my questions and even offered places of interest. Even the shuttle transportation driver Bagas was also very friendly and polite. Seems like the staff there were happy and this in return makes the whole environment a pleasant place to stay. The room ( a 3 bedroom apartment) were big and clean. The beds were firm without giving guests backache sleeping in it. Not all accommodation that we have stayed have such comfortable beds. Breakfast was good. Definitely if we go to Batam, we will choose to stay in Panbil service apartment again.
Stayed 1 night in Sep 2023

10/10 Excellent

Greg

Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff
Stayed 6 nights in Jul 2023

10/10 Excellent

Moleya

Traveled with family
Liked: Cleanliness, room comfort
Awesome Stay
Superb stay - family love it so much. Will return for next trip.
Stayed 2 nights in Nov 2022

8/10 Good

Mohd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t really fancy too much in this hotel. Breakfast a lot of food didn’t replenish shortly after all were taken off. Distance a bit far from shopping location. Necessities not fully provided. Short of hand towel. My frd’s room short of safebox, bowls, wardrobe light not working. Hotel can consider to provide comb, body lotion if possible.
Stayed 2 nights in Jan 2020

10/10 Excellent

Amran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Ravindran

Traveled with group
Liked: Cleanliness, room comfort
This my first time coming to this hotel . The hotel is good but need to go out to take taxi and no near by coffeeshop or min Mart . Second thing quite disappointed about when I checked in my room no wifi . I inform the reception they say somebody is coming but we waited 1 hour nobody turn up and waste my time . Then we went go and come back almost 7pm there is wifi . Lastly breakfast. Just image we only eat bread and cold drink . No coffee at all even the waiter did not top up and most the food totally empty . Sorry to said this hope I don't come to this hotel again Thank u
Stayed 1 night in Jan 2020

10/10 Excellent

Seri, Singapore

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I dislike about my stay. Enjoyed every bit of it
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Food was really good. How can I forget that Margerita, loal orange juice and mouth watering italian pizza. Lake view and the town view was superb. Overall okay for the paid amount except cleanliness. First sight sink in the bathroom was filled with water and comods were not cleaned. Had to ask for two times to get it cleaned
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, spacious and clean. Even tho the wardrobes broken. But overall tumbs up
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall an excellent experience.
Stayed 4 nights in Nov 2019

10/10 Excellent

Ray

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice view and value for money property Will stay here again for next trip
Stayed 1 night in Nov 2019

6/10 Okay

Wai

Traveled with group
Liked: Staff & service
The room were dirty , the bed is ok . Overall Housekeeping need to improve
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019