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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

Lobby
Pool
Pool
Premium bedding, desk, iron/ironing board, free cribs/infant beds
Premium bedding, desk, iron/ironing board, free cribs/infant beds

Reviews

5.4 out of 10

Popular amenities

  • Bar
  • Room service
  • Gym
  • Breakfast included
  • Pet friendly
  • Laundry

Explore the area

Map
8250 Park Rd, Batavia, NY, 14020
  • Palm Island Indoor Waterpark
    ‪7 min walk‬
  • Batavia Downs Casino
    ‪16 min walk‬
  • Holland Land Office Museum
    ‪3 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪36 min drive‬

Room options

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking

  • 24 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • 24 sq ft
  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
Feb 5 - Feb 6
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About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Batavia hotel with restaurant
Along with a water park (surcharge), this hotel has a restaurant and a fitness center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and a business center. Housekeeping is available on request.
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a water park (surcharge), a fitness center, and a children's pool.
In addition to a water park (surcharge), Quality Inn & Suites Palm Island Indoor Waterpark features a waterslide and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities consist of a 24-hour business center and meeting rooms. Event facilities measuring 7319 square feet (680 square meters) include conference space. This family-friendly hotel also offers a children's pool, a vending machine, and an arcade/game room. Complimentary self parking is available on site, along with a car charging station.

Quality Inn & Suites Palm Island Indoor Waterpark has designated areas for smoking.

Guests are offered a complimentary continental breakfast.
Quality Inn & Suites Palm Island Indoor Waterpark has a restaurant on site.
Chasers Lounge - This lobby lounge serves dinner only. Open select days.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chasers Lounge

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

5.4
Rating 10 - Excellent. 116 out of 1001 reviews" "
Rating 8 - Good. 179 out of 1001 reviews" "
Rating 6 - Okay. 201 out of 1001 reviews" "
Rating 4 - Poor. 204 out of 1001 reviews" "
Rating 2 - Terrible. 301 out of 1001 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ruth Coates

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
STAY AWAY FROM THIS ONE. 5 POLICE CARS WERE OUTSIDE WHEN WE ARRIVED. WE CHECKED OUT A COUPLE OF HOURS AFTER ARRIVAL. THE ROOM WAS FULL OF ROACHES.

4/10 Poor

Milton

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Mabel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property needs serious cleaning and renovation. The halls smell so does the room.
Stayed 3 nights in Oct 2024

6/10 Okay

Katrina

Stayed 1 night in Oct 2024

4/10 Poor

Karoline G

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Liam

Liked: Staff & service
Stayed 1 night in Oct 2024

2/10 Terrible

Skylar

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly at check in. Our initial room smelled stong of cigarette smoke and we were ungraded to a larger room. Upon entry we noticed suspicious stains on furniture, busted bathroom door and handle, water damage, COCKROACHES, and 3 times staff walked into our room with out knocking at different hours of the day. Continental breakfast was a joke, the wifi and the phone didnt work at all. We had no choice but to stay but we were disgusted and uncomfortable.
Stayed 1 night in Oct 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is rundown and nothing like shown in pictures. Only one of four elevators worked, hallways smelled musty with old cigarette smoke added in.
Stayed 1 night in Oct 2024

2/10 Terrible

Rohit

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches in the room. Filthy rooms. Smelly Carpets. Front desk send someone to clean up the room, he didnt have vacuum cleaner. We reached here at 8:00 pm. We didnt have any choice, i looked around to get another hotel at that time, but all of them were full. I slept in my car instead, as the bedbegs in the room. Its a zero star hotel. Do not, do not, do not, do not stay here.
Stayed 1 night in Oct 2024

4/10 Poor

John

Liked: Staff & service
Disliked: Property conditions & facilities
Run down, peeling wallpaper, rust, peeling paint, just tired.
Stayed 1 night in Oct 2024

2/10 Terrible

stacy

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The bug problem is getting out of hand
Stayed 1 night in Oct 2024

2/10 Terrible

Sharon

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Fire alarm beeping. Light in bath beeping. Elevators out of order. Banana for breakfast. No hot water or mild for package oatmeal. Don’t stay at this trap.
Stayed 1 night in Sep 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was decent
Stayed 1 night in Sep 2024

4/10 Poor

Anthony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Dottie

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Georgina

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Mi habitación estaba sucia, olía mal, había basura en la alfombra y debajo de la cama, no avía papel de baño y las llaves del agua no servían, el personal nada amable, no volveré a reservar jamás en ese hotel, me dieron la peor habitación, horrible, mala experiencia.
Stayed 1 night in Sep 2024

4/10 Poor

Josie

Stayed 1 night in Sep 2024

2/10 Terrible

Jenny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First room was terrible, looked like a party room. Then found bugs in the bathroom. Was upgraded to a different room with a king size bed. The bed was horrible, when you sat on it, it would fall off whatever was holding on it. Mattress was hard. Also found bugs in the bathroom the next day. Let’s say, will not be coming here again.
Stayed 2 nights in Sep 2024

2/10 Terrible

Holly

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I don’t recommend anyone even being on that building at all , there are bugs and nothing works and unclean .
Stayed 1 night in Sep 2024

4/10 Poor

Travis

Disliked: Cleanliness, property conditions & facilities, room comfort
Overall dirty hotel
Everything in the hotel was in a state of disrepair. The room wasn’t clean and what was “cleaned” was not done well. I won’t come back here.
Stayed 2 nights in Sep 2024

2/10 Terrible

Shannon Lee, Greene

Disliked: Cleanliness, amenities, property conditions & facilities
The place was very run down. Once we checked in we were told that we could use the second entrance to get to our room. We drove around the hotel to find the second entrance. The entrance was not welcoming at all and wasn’t very secure. The awning or paneling around the entrance was missing exposing the metal frame. You didn’t need to scan your room key to get in or anything so just anyone could walk in. When we were walking down the hallway to our room there was one room with the door wide open, obviously not being used. There was no furniture. It just looked like a dumping ground for the hotels stuff that they don’t know what to do with. There was one door where the handle was completely missing. Once we got to our room we walked in and were immediately greeted with cigarette smoke. The bathroom door looked like someone punched it. The fire alarm looked like it was from the 70’s. The popcorn ceiling was chipping away. One of the out lets only had one working outlet. We paid 140 dollars to stay here. It was definitely not worth it. I would have rather slept in my car.
Stayed 1 night in Sep 2024

6/10 Okay

Tabitha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the price
This place was in rough shape. We booked a king size room and instead got 2 full size beds. Light didn’t work, dead bolt didn’t work, door handle was broken, bathroom had numerous stains on the ceiling. It was a last minute booking but for the price I expected more
Stayed 1 night in Sep 2024

4/10 Poor

Ronnie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very close to shopping and restaurants. But the hotel had roaches in the room.
Stayed 1 night in Sep 2024

8/10 Good

CATHLEEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

christopher

Stayed 1 night in Sep 2024