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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

Lobby
Pool
Pool
Premium bedding, desk, iron/ironing board, free cribs/infant beds
Premium bedding, desk, iron/ironing board, free cribs/infant beds

Reviews

5.4 out of 10

Popular amenities

  • Bar
  • Room service
  • Gym
  • Breakfast included
  • Pet friendly
  • Laundry

Explore the area

Map
8250 Park Rd, Batavia, NY, 14020
  • Palm Island Indoor Waterpark
    7 min walk
  • Batavia Downs Casino
    16 min walk
  • Holland Land Office Museum
    3 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    36 min drive

Room options

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking

  • 24 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • 24 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Batavia hotel with restaurant
Along with a water park (surcharge), this hotel has a restaurant and a fitness center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and a business center. Housekeeping is available on request.
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a water park (surcharge), a fitness center, and a children's pool.
In addition to a water park (surcharge), Quality Inn & Suites Palm Island Indoor Waterpark features a waterslide and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities consist of a 24-hour business center and meeting rooms. Event facilities measuring 7319 square feet (680 square meters) include conference space. This family-friendly hotel also offers a children's pool, a vending machine, and an arcade/game room. Complimentary self parking is available on site, along with a car charging station.

Quality Inn & Suites Palm Island Indoor Waterpark has designated areas for smoking.

Guests are offered a complimentary continental breakfast.
Quality Inn & Suites Palm Island Indoor Waterpark has a restaurant on site.
Chasers Lounge - This lobby lounge serves dinner only. Open select days.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chasers Lounge

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

5.4
Rating 10 - Excellent. 116 out of 1002 reviews" "
Rating 8 - Good. 179 out of 1002 reviews" "
Rating 6 - Okay. 203 out of 1002 reviews" "
Rating 4 - Poor. 205 out of 1002 reviews" "
Rating 2 - Terrible. 299 out of 1002 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

10/10 Excellent

christopher

Stayed 1 night in Sep 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
I would never go back. The place lacks everything you would expect to make you feel good about where you are staying
Stayed 1 night in Sep 2024

2/10 Terrible

Elizabeth A.

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I can only say that the beds had fresh sheets, the toilet flushed and water warm for showering. The first room we were given had a used washcloth, wet and dirty in the tub, used towel and various stages of bottled water in the fridge…(some full, some parts gone…most likely left behind)…what looked like months of accumulated dust on countertops and furniture….the second room had a German Cockroach on the wall (but was moving slow, so I figured it had been recently fumigated)…I killed it….The parking lot had sketchy-looking people walking all about. We were concerned about our car…not a very safe feeling
Stayed 1 night in Sep 2024

6/10 Okay

Allan

Traveled with partner
Needs some love and care
Stayed 1 night in Sep 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was nice but very sketchy staying there. In the first few minutes of being there the sheriff department was there. Then awhile later an officer was pounding on a door just down from us. Made me nervous for who may be staying there.
Stayed 2 nights in Sep 2024

2/10 Terrible

Rebecca

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The only upside to my stay was that there was no extra charge to “upgrade” my room to 2 Doubles and a pull out. My room connected to their old conference centre so there was no natural light at all. The light in the bathroom did not always work. There was a sticker on the bathroom mirror that said if you are not happy to call the front desk, kind of hard to do when there is no phone in the room. The other room in our party had a leaking tub. They had to use the towels to dry the floor and we’re not given new ones by house keeping. The side entrance into the building did not properly latch so just anyone could walk into the building. None of the photos are accurate in the advertising of this hotel. The pool and water park were closed (did not learn this till check in). I would highly recommend you stay somewhere else then give your money to this hotel.
Stayed 2 nights in Sep 2024

2/10 Terrible

Michael

Stayed 2 nights in Jul 2024

2/10 Terrible

GREG, Austin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most disgusting hotel I’ve ever seen. Filthy carpets, rusting bathtub and shower, holes in the bed sheets, trash littered throughout the property, stench of tobacco smoke and pet stains in the hallways, terrible mattress, no towel service unless you specifically request it. The entire place is gross.
Stayed 4 nights in Sep 2024

2/10 Terrible

Jim

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible condition. Pool closed with no notification on web site
Stayed 1 night in Aug 2024

2/10 Terrible

Jessica, Plymouth

Stayed 1 night in Sep 2024

2/10 Terrible

Cyndi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived in the evening, and the lobby was filthy. Immediately five men showed up and surrounded me at the desk one of them looking over at the gentleman, checking the end I was extremely uncomfortable and more so when the gentleman checking in yelled out the room number I was to be staying in. Once in my room, the TV did not work, the deadbolt did not work, and despite it being the end of summer, the heat was on high. I am not confident that sheets were clean, but I was too tired to do anything else. Also, it took over 15 minutes for them to get my key working to even get in the room. he accused me of putting it by my phone but then And realized it wouldn’t work for him either after he did it. He then put me in a different room. I’m not sure I have ever been as scared to sleep in a place.
Stayed 1 night in Sep 2024

2/10 Terrible

Tonia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
False advertisement! Looks like it’s falling apart and just let go! Would not recommend!
Stayed 1 night in Sep 2024

4/10 Poor

Emma

Disliked: Cleanliness, property conditions & facilities
Room smelt bad and it was not clean
Stayed 1 night in Sep 2024

4/10 Poor

SAI PRAKASH

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac not working in rooms
Stayed 1 night in Aug 2024

2/10 Terrible

Mujo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No towels for the shower rooom smelled bad. Overall outdated place
Stayed 1 night in Sep 2024

6/10 Okay

kandarp

Nothing
Stayed 1 night in Aug 2024

2/10 Terrible

Marissa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dont go there
It was absolutely horrible went and was told that the waterpark was closed due to not enough staff and the pool hadnt been open all summer nothing like what the pictures show the whole place smells like idk what
Stayed 2 nights in Aug 2024

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroach
Terrible service. Bathroom light never fixed. Broken security lock that hotel refused to fix. Needed to get an extra bathroom towel. Room key had to be switched 4 times then worked only infrequently. 1 elevator broken. Water park closed. When checking out, found a cockroach in the bathroom. I was refused assistance and information so i contacted the board of health.
Stayed 3 nights in Aug 2024

2/10 Terrible

Ashlie

Disliked: Cleanliness
Over all it was very run down and dingy. Our microwave didn’t work, sheets were stained and found some bugs in the bathroom.
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Stayed 1 night in Aug 2024

8/10 Good

Vokhid

Water park is good for kids
Stayed 1 night in Aug 2024

6/10 Okay

jeyro

Stayed 1 night in Aug 2024

2/10 Terrible

boris

Disliked: Cleanliness, property conditions & facilities
Not nice at all… very old. Needs a lot repairers.: I was very unhappy with everything.. not worth the price we paid for .. not at all
Stayed 1 night in Aug 2024

2/10 Terrible

Brenna

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The main lobby was very ominous, with absolutely no furniture. Walked down the hall and it smelled like weed, only to have that mix with the extreme musty smell of the room. First thing I did was move a pillow and see a small bug scurry away. Spent an hour at 1am seeing if there were any alternative local rooms. There wasn't, so instead I was treated to roaches in the bathroom, the hot and cold water being switched, unvacuumed and super dusty room with dust bunnies all over the ground, and a room that felt like I was in the third world, with shotty patch work all around the walls and extremely dated everything
Stayed 1 night in Aug 2024

2/10 Terrible

Naomi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken door locks, no room safes, unsecure building, smells throughout the building. Rooms not clean elevators out of service. Fitness center out of service. Water park is extra cost and not included in stay. Not much of a water park that would warrant additional charges considering the hotel is so run down and not maintained. The decor is not what they show in the pictures it almost seems as though they have sold all their furnishings in the lobby. A lot of empty space.
Stayed 2 nights in Aug 2024