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Candlewood Suites Port Arthur/Nederland by IHG

2.5 star property

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Photo gallery for Candlewood Suites Port Arthur/Nederland by IHG

Outdoor pool, sun loungers
Studio Suite, 2 Double Beds | Premium bedding, in-room safe, desk, iron/ironing board
Sports facility
Studio Suite, 1 Queen Bed | Premium bedding, in-room safe, desk, iron/ironing board
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet friendly
  • Pool
  • Gym
  • Laundry
  • Air conditioning
  • Parking included

Explore the area

Map
2125 Highway 69 N, Nederland, TX, 77627
  • Medical Center of Southeast Texas
    ‪5 min drive‬
  • Lamar University
    ‪8 min drive‬
  • Ford Park
    ‪17 min drive‬
  • Beaumont, TX (BPT-Southeast Texas Regional)
    ‪3 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed | Premium bedding, in-room safe, desk, iron/ironing board

Studio Suite, 1 Queen Bed

  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Bedroom (1 Queen Bed)

  • 525 sq ft
  • Sleeps 2
  • 1 Queen Bed

Studio Suite, 1 Queen Bed, Accessible (Mobility)

  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

Studio Suite | Premium bedding, in-room safe, desk, iron/ironing board

Studio Suite

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Premium bedding, in-room safe, desk, iron/ironing board

Studio Suite, 2 Double Beds

  • 376 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Candlewood Suites Port Arthur/Nederland by IHG

Nederland hotel with outdoor pool
Along with an outdoor pool, this hotel has a 24-hour fitness center and a business center. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
Candlewood Suites Port Arthur/Nederland by IHG offers 65 air-conditioned accommodations with DVD players and safes. Accommodations offer separate dining areas. Beds feature premium bedding. 32-inch plasma televisions come with cable channels. Guests can make use of the in-room full-sized refrigerators/freezers, microwaves, and coffee/tea makers. Bathrooms include separate bathtubs and showers and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Candlewood Suites Port Arthur/Nederland by IHG features an outdoor pool and a 24-hour fitness center. A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a business center. This business-friendly hotel also offers a library, barbecue grills, and multilingual staff. Onsite self parking is complimentary.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • 3 floors

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Hotel Nederland
Candlewood Suites Nederland
Candlewood Suites Port Arthur/Nederland Hotel Nederland
Candlewood Suites Port Arthur/Nederland Hotel
Candlewood Suites Port Arthur/Nederland Nederland

Candlewood Suites Port Arthur/Nederland by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 19 out of 56 reviews
Rating 8 - Good. 15 out of 56 reviews
Rating 6 - Okay. 10 out of 56 reviews
Rating 4 - Poor. 9 out of 56 reviews
Rating 2 - Terrible. 3 out of 56 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Miguel

Liked: Cleanliness, staff & service, amenities
Good customer service
Stayed 1 night in Apr 2024

4/10 Poor

Amanda

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
UNDER CONSTRUCTION
I had no idea the hotel was under construction. There was no info on how to get inside. No one would answer the phone. The A/C was turned off in the hallway. The elevator only worked half the time. The room was nice, but it was a bad experience otherwise. Someone tried to come into my room and woke me up before 10 am AND I HAD the DND sign on the door. Stay somewhere else for sure.
Stayed 1 night in May 2023

8/10 Good

AMBER

Traveled with family
Liked: Cleanliness, staff & service
The staff was very polite and willing to help and assist in anyway
Stayed 2 nights in Jun 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2022

2/10 Terrible

Kathryn

Stayed 2 nights in Mar 2022

10/10 Excellent

Mary

Stayed 2 nights in Dec 2021

4/10 Poor

Sandra

Business traveler
Disliked: Amenities, property conditions & facilities
This property felt like a motel instead of a hotel. I normally have no issues with Candlewood. Dirty and old inside. Staff was nice though.
Stayed 1 night in Nov 2021

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Candlewood is Awesome!
Great and friendly service, room was clean and comfortable. We highly recommend this hotel for your overnight or vacation stay.
Stayed 1 night in Jul 2021

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
It was ok. Very noisy. The staff was friendly and helpful
Stayed 1 night in May 2021

2/10 Terrible

Carl

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Cynthia Beaumont

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beaumont was full
Beaumont was still full from the storm. This facility was a great alternative
Stayed 1 night in Sep 2020

4/10 Poor

Gregory

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Comedy of Errors
Arrived to check-in after 3:00 pm, and was told the room wouldn’t be ready for another hour. After checking in an hour and a half later, we opened the freezer/fridge in the room and were blasted by the smell of shrimp/bad fish. The smell was pretty unbearable so we chose to not use the fridge/freezer and kept the door tightly closed. After dinner sometime around 6:30 or so, the door to our room was opened by another guest. Apparently the front desk gave this guest a key to our room not knowing the room was already occupied. The beds were comfortable and we liked how roomy the suite was, but I think we’ll be avoiding this location in the future.
Stayed 1 night in Oct 2020

8/10 Good

Jimmy

Business traveler
Liked: Property conditions & facilities, room comfort
Jimmy
No breakfast. Only cleaned the extended stay room once a week which meant I had to go ask for clean linens every day. Other than that it was ok.
Stayed 12 nights in Jan 2020

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Not enjoyable
Stayed 2 nights in Dec 2019

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for traverlers.
Stayed 1 night in Nov 2019

6/10 Okay

Nickolas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok but not very clean
Hotel room had an odor to it. Bed wasnt very comfortable. Luckily I just needed the room for a few hours before heading to a job to catch some sleep. If I had to stay in the area again I'd probably get a room at the holiday inn instead.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay. It was very nice and clean!
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Business trip. 1 night stay. Doesn’t have breakfast but does have full kitchen and great coffee.
Stayed 1 night in Mar 2019

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, but not as good as I usual!
A loose toilet seat was the only complaint, but the place could use a little freshening up! Candlewood is usually nice, but in this case a little overpriced, but always a good dependable experience!
Stayed 1 night in Dec 2018

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place - great location!
Loved the kitchenette inside the room! Clean and tidy (aside from the bathroom door that looked like someone had punched it at some point). But we had a good time speculating what might have happened. Other than that, the room was great! Front staff was so helpful and friendly! If I ever need a stay in that area again, I will definitely be staying at this hotel!
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet and clean hotel. Free laundry services. Kitchenette in every room.
Stayed 2 nights in Jun 2018

10/10 Excellent

Jackie, Lufkin, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay!
The lady at the front desk was wonderful. She was very friendly and helpful. The room and pretty much the entire hotel were very clean. The bed was comfortable, as well as the recliner. The only issue with my stay was that the toilet made a awful noise whenever it was flushed, but quickly went away. When the room was as great as it was, you can easily over look something as simple as a little noise. I highly recommend this hotel.
Stayed 1 night in Jan 2018

8/10 Good

Mary

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017