6/10 Okay
She Ming Charmaine
Traveled with family and small children
Oct 17, 2024
Firstly this hotel offers a free shuttle from the airport, however as I was travelling I messaged the hotel via the Expedia App, the hotel website twice and had to response to a request to book this free shuttle. Instead I had to rely on airport staff to help me call them on arrival.
Upon arrival at the hotel, it is a lovely hotel however despite there being four members of staff at the check in desk there were only two checking people in. I requested that they open up another desk and they refused.
The room itself was spacious however smelt of smoke, and travelling with a toddler it was not good. The bathroom had a paperclip on the floor again not good for my toddler and the shower floor is super slippery when wet. There are signs warning you of this and a non slip mat provided however who on earth did not think of this when they first built the shower rooms I have no idea.
The hotel restaurant closes at 10pm and offers no room service. There is a cafe like place in the foyer but it appears to be separate to the hotel. This was the one redeeming feature of the hotel as we were able to order food and drinks and for them to be brought up to the room but this closes at 12.
The area surrounding the property is a bit sad and to note no restaurants accept Mastercard, so be prepared to withdraw cash if you plan to eat locally.
Finally there were people smoking in the lobby and when told no smoking simply smirked. This was not strictly enforced by members of staff- shocking
She Ming Charmaine
Stayed 1 night in Oct 2024