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Bela-Bela Vacation Packages

Pretty good, only thing free wifi was advertised on your site and there was no wifi. When we booked on your site we specifically looked for a place with wifi as we had a foreign visitor. Maybe update this

The staff was nice and helpful

SS Rosebank was a terrific surprise and a great start to our stay in South Africa

Ellipse has a fantastic location right next to Mall of Africa, and the aparthotel itself was very nice, but poor internal communication significantly hurt the experience. Check-in was confusing since I received no prior instructions, and despite arriving after the 3:00 PM check-in time, I had to wait in the hallway while housekeeping finished up. Later, I was granted an extra hour for late checkout (12:00 PM) because I was unwell, but management failed to notify staff. Housekeeping knocked at 11:00 AM and again at 11:30 AM, completely disrupting my rest. On top of that, the 6-digit access code repeatedly malfunctioned when trying to exit the building and parking areas. It’s a great property, but management urgently needs a centralized communication system.