8/10 Good
Gwendoline Glenis
Traveled with group
Apr 17, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes:
Room (including bathroom), pleasant and spacious. Hotel within easy walking distance of central train and bus station. Hotel is fairly central and within reasonable walking distance of many of the tourist attractions. Buffet breakfast was very nice and a good variety of foods. The cooked breakfast was regularly topped up so that it was hot and fresh. Most of the staff were helpful and very nice - I would especially pick out Rachel who I think is the assistant food and beverages manager.
Dislikes
Evening meal in the restaurant was totally ruined by the bar manager (who was waiting on - perhaps this should not be his job?). Firstly we made an error. My 80 year old friend had a slight memory lapse but this individual upset her to such an extent that she was going to leave the hotel and go home - luckily we persuaded her otherwise, but .... Generally the restaurant was empty - being only one other table beside ourselves on both nights we dined in - which was a pity as, actually, the food we were given was generally good and the pizzas excellent but there was no atmosphere. One of our group was in a disabled access room on the 12th floor. We did wonder how the hotel would get someone struggling with mobility down 12 flights of stairs in the event of a fire. Lastly, basically a lack of response to emails plus receiving inappropriate emails asking us to complete tasks that we had already completed.
General
Belfast was wonderful. Everyone unbelievably helpful.
Gwendoline Glenis
Stayed 4 nights in Apr 2025