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SHG Hotel Villa Carlotta

4.0 star property

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February 2025

Photo gallery for SHG Hotel Villa Carlotta

Minibar, in-room safe, desk, iron/ironing board
Triple Room | Minibar, in-room safe, desk, iron/ironing board
Reception
View from room
View from room

Reviews

7.0 out of 10

Good

Popular amenities

  • Spa
  • 24/7 front desk
  • Pet friendly
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
Via Mazzini, 121-125, Belgirate, VB, 28832
  • Belgirate Ferry Terminal
    4 min walk
  • Albergo Ristorante La Terrazza
    4 min walk
  • Belgirate Station
    5 min walk
  • Milan (MXP-Malpensa Intl.)
    47 min drive

Room options

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, iron/ironing board

Triple Room

  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Double Room Single Use

Minibar, in-room safe, desk, iron/ironing board

Standard Double Room Single Use

  • 172 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Classic Double Room Single Use, Lake View

Minibar, in-room safe, desk, iron/ironing board

Classic Double Room Single Use, Lake View

  • 172 sq ft
  • Lake view
  • Sleeps 1
  • 1 Double Bed

View all photos for Family Room

Minibar, in-room safe, desk, iron/ironing board

Family Room

  • 269 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Deluxe Double Room Single Use

Minibar, in-room safe, desk, iron/ironing board

Deluxe Double Room Single Use

  • 205 sq ft
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room, Lake View

Minibar, in-room safe, desk, iron/ironing board

Deluxe Double or Twin Room, Lake View

  • 205 sq ft
  • Lake view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Double or Twin Room

Minibar, in-room safe, desk, iron/ironing board

Standard Double or Twin Room

  • 172 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Double or Twin Room, Lake View

Minibar, in-room safe, desk, iron/ironing board

Classic Double or Twin Room, Lake View

  • 172 sq ft
  • Lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Double Room Single Use

Minibar, in-room safe, desk, iron/ironing board

Classic Double Room Single Use

  • 172 sq ft
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Double or Twin Room

Minibar, in-room safe, desk, iron/ironing board

Classic Double or Twin Room

  • 172 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

About this property

SHG Hotel Villa Carlotta

4-star Belgirate hotel walkable to Belgirate Ferry Terminal
At SHG Hotel Villa Carlotta, catch some rays on the beach or spend the day at a marina.
SHG Hotel Villa Carlotta offers 129 accommodations with minibars and safes. Satellite television is provided.

Bathrooms include bathtubs or showers, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
SHG Hotel Villa Carlotta features a marina. Wireless Internet access is complimentary. This 4-star property offers access to a business center and meeting rooms. This beach hotel also offers spa services, a terrace, and multilingual staff. Concierge services and wedding services can be provided. Complimentary self parking is available on site.

SHG Hotel Villa Carlotta is a smoke-free property.

Room service (during limited hours) is available.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • 18-hole adjacent golf course
  • Shopping

Family friendly

  • Babysitting (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Garden
  • In a provincial park
  • Marina
  • On a lake
  • On the beach
  • Picnic area
  • Terrace

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 18 per pet, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.50 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 18 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Carlotta
Hotel Villa Carlotta Belgirate
Villa Carlotta Belgirate
Belgirate Best Western
Best Western Carlotta
Hotel Villa Carlotta Belgirate, Lake Maggiore, Italy
SHG Hotel Villa Carlotta Belgirate
SHG Villa Carlotta Belgirate
SHG Villa Carlotta
SHG Hotel Villa Carlotta Hotel
SHG Hotel Villa Carlotta Belgirate
SHG Hotel Villa Carlotta Hotel Belgirate

SHG Hotel Villa Carlotta Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 48 out of 281 reviews" "
Rating 8 - Good. 108 out of 281 reviews" "
Rating 6 - Okay. 67 out of 281 reviews" "
Rating 4 - Poor. 40 out of 281 reviews" "
Rating 2 - Terrible. 18 out of 281 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Louisa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mold smell in the lift carpets were dirty pool area not so good or aircon in the room made a terrible noise
Stayed 6 nights in Jul 2021

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Hotel was beautiful and right on the lake. The views are great and the room very comfortable and clean. The restaurant was very good and service was great. Would highly recommend this hotel.
Stayed 1 night in Aug 2020

8/10 Good

Alex

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Enjoyable single night stay
Hotel staff were very friendly and very professional on arrival. The room was cleaned to a high standard. We had a lovely view of the lake. The hotel requires an element of modernisation, but this didn’t detract from our stay. The breakfast was varied and good for us.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money, good parking, good location for car travelers, good breakfast.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of this hotel was perfect. The coffee was not really good !
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
i liked the breakfast buffet. the rest was a disaster. The first floor is old and broken down, not to say was dirty too. They need to change the carpets everywhere...the ground floor is deceiving because it is in relity pretty, however the rest of the structure remains stuck in the 1800 The pool is ok but was not opened the only sunny day we were there...
Stayed 3 nights in Aug 2019

8/10 Good

caroline

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Not the best lake in Italy
Lovely location,hotel was supposed to be 4star but I would say 3 star, it needed some TLC some of the staff were a bit miserable and the young bar man was very nice I’m sorry I don’t know his name
Stayed 7 nights in Aug 2019

6/10 Okay

Junwei

Stayed 5 nights in Aug 2019

4/10 Poor

Disappointed

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Poor service and poor facilities. Staff cold, no baggage service, room has 3 lamps, only one working, air condition control broken open - cannot adjust temperature, room telephone has no instruction for dialing out or calling reception, room service has no menu in the room and hi surcharge for room service, no coffee in the room and late cleaning service. Room is not insulated, can hear the family next door talking and playing late. Pool is far and uphill and closes early, don't wear elegant or loose sandals, wear running shoes for hiking uphill :). Breakfast by the busy main street. Staff confirmed the reservation to transfer breakfast to be on the lake at Hotel Milano but it's not true. It's not accepted there.
Stayed 2 nights in Aug 2019

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great staff! Basic but good value
Firstly, the staff and service very good and very friendly and a special mention to Gioberto on the bar who worked hard to make sure everyone was looked after.The staff are the Hotel’s best asset 😀. We had some issues with a faulty air conditioning unit which they did swap out and addressed it very quickly. Unfortunately the new one didn’t work either but at least they tried. Overall the public areas are quite nice and we are in the restaurant one night which was good and not too pricy. There isn’t really many places to sit comfortably inside during the evening. They could do with making this a little more comfortable and welcoming and people would stay in the bar more. Overall the rooms were clean but very basic but to be fair for the price and location, this was the compromise you paid. Again compliments to the staff!!
Stayed 3 nights in Aug 2019

10/10 Excellent

Damian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prosecco
Great bar - serves the best Prosecco in the area! Rooms are comfortable with big spacious bathroom
Stayed 1 night in Jul 2019

6/10 Okay

anne

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
A bit jaded, and needing some TLC
Accommodation needing modernisation, particularly room bathroom and balconies. Air con was very weak and hardly aerated the room at all, so sleep poor in high 30 degree temperatures. Hall carpets are worn and threadbare, uninviting first impression. Bar area is clinical, no ambience indoors and one barman on duty, so service poor. Outdoor seating area has fake grass, and mosquitoes were everywhere in it, resting, then biting, meaning you couldn't sit out in the evening. Swimming pool has no filter system in use, and looked greasy and dirty from suncream? Night porter unapproachable and seemed disinterested in the patrons. Breakfast and dinner were good. Maître D / Sommelier very knowledgeable. Best staff member, Rohan, the Maintenance Man, a true gent and very helpful.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
The property is quite old and no parking spots for everybody ( but you can easily find some in the area)
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
I found the hotel to be very clean, friendly staff, great location with a spectacular view. Restaurant at the hotel was very good. I would definitely go back
Stayed 9 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous service and food
Unbelievably great service from the front desk Paula and Marta—— incredible aid with info, visit, getting around and solving a problem with my booking with an elderly relative in the most unbelievably helpful manner. Really great. Thank you. The breakfast is absolutely first rate every single day. The staff are so great they got a bottle to say thanks when I left. Really worth the money and a great place to stay, have a break and and visit the Lakes, local places, Milan and Switzerland.
Stayed 4 nights in Jul 2019

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were not clean. Mold in bathroom. Air conditioning did not work properly. Common areas were not clean. Everything was dated (beds, sofas, chairs). Definitely not a $175 per night hotel. I stay in hotels usually 25 to 30 nights a year and this was the worst in my life.
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely will never book this hotel again, anonymous
Stayed 1 night in Jul 2019

8/10 Good

Dudu, Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and practic, a bit old but ok. Staff very nice snd boutique style. Good location. Lovely swimming pool in the nature. Would come again
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
This hotel is i need of some tlc. It is old and tired.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unusual and different and away from it all. pool wonderful.
Stayed 4 nights in Jun 2019