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Ben Ami Vacation Packages

I don’t recommend this place to anyone Bad service Aggressive staff No smiles Party place Food not the best Pass on this one … the reception employee night shifts will not even get up to help Or will call the cops if his not in control I would not go there so many nicer places in Miami Beach

Valet parking 10/10, safety 10/10 room description not the same as what I got, dirty towels and blanket bad experience.

Ok the fact we had no desk for check was terrible. I could not check in due to a code for door and room acess never being sent to my email resulted in me not checking for 3hours until I was told about a sister property 3 blocks from where I was stay had to walk in the rain to the siater property for thwm to grant me acess codes to get into my room now at 3am. I wouls likw to be reemburst for that night and day. My TV had no working batteries and once I go batteries the TV volum did not work.

The property is great. The location is perfect. The room was outstanding. Checkin is an absolute nightmare!!! Took us an hour from arrival to get our room. It's all done online, nobody to greet you. I saw one person in 4 days on the property. Requested fresh towels sent a text message had to send it again 8 hours later. Finally, got our towels.

This place is great! The room had everything we needed to make small meals, the lobby has a shelf for people to leave things which has lots of useful things (make sure you check)! The garden and the cats are cute and the location is perfect. It also has a great traditional South Beach feel. We highly recommend it!

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Awesome stay!

Thank you