6/10 Okay
Derica
Traveled with partner
Nov 3, 2024
Disliked: Amenities, property conditions & facilities
We were severely underwhelmed by our stay to be honest. The room was just okay, nothing special. Not as clean as expected and the toiletry products provided were not great and broke me out when used. The rainfall shower didn’t work. We paid extra for a
Sea view room but from what we could see when we arrived every room had a view of the beach/ ocean so it felt sketchy. It was a very high floor with like the picture perfect views, we were on the 5th floor and could hear absolutely everything going on on the beach and anywhere outside our room below if our balcony door was even cracked. One of the restaurants was closed for the season but we weren’t told those dates at the time of booking. The spa was also closed but it’s not stated on the website at all. The food at the beachside restaurant was our least favorite in Benalmádena that we’d had. It was also not nearly as centrally located as advertised, many things were quite a ways away in comparison to other more centrally located hotels. The staff as less than enthusiastic toward us- we weren’t all inclusive and felt we waited longer for service and weren’t treated as nicely as those who were all inclusive. The website wasn’t clear about what was offered with all inclusive and the food there wasn’t worth that cost. The hotel itself in all common areas was extremely hot and the air conditioning's having a locked minimum of 19 c was not very comfortable (especially for someone who experiences hot flashes).
Derica
Stayed 6 nights in Oct 2024