Search Deals on

Bensheim Vacation Packages

Great weekend in Frankfurt and awesome value for money; great staff and location. Will be back!

The staff, location, and amenities that we expected were all good. The food was just okay. Besides that, the quality of the room was very bad. Not enough hangers for two people on a four day work trip, no air conditioning, a fan to cool down that was incredibly noisy, and a shower where there was no proper place to hang the shower head. We had to keep the window open all night. The room rate we paid was not at all worth the quality of the room. I am sure the hotel raised their standard rates with the Automechanika convention in town.

The housekeepers were really nice, the restaurant servers and food were great. However, we were put in a much smaller room with queen bed on the 1st night even though I booked a room with twin beds. I don’t know if it was a miscommunication between Expedia and the hotel, but when I raised my concern to their staff, they were insistent that I booked the smaller hotel room and didn’t want to move us, even though I showed them what I booked. So I called Expedia to help us out and they talked to the staff. They eventually moved us the next day. It was a bigger room, but the shower entrance is so small that we had to squeeze our bodies just to get in. No air conditioner and a fan is provided, but I heard that this is normal for most hotels in Germany. Otherwise, it was pretty decent hotel.

Great location near the metro and bus stations and out of the business of downtown. Only twenty minutes to Altstadt. The room was large and modern. Maid was nice. Beds were very comfortable and shower was good. There is a grocery store a block away. Negative: Front desk staff never smiled and were often put out when we asked for something. One girl even rolled her eyes when we asked for ice, (despite the staff telling us we just needed to request it and it wouldn’t be a problem). They never acknowledged us unless we were standing directly in front of them and staring at them. They put a lot it pressure on us to include breakfast in our stay even though we said no several time. But I would still stay here again because of the cleanliness, convenience and beds.