Search Deals on

Berane Vacation Packages

As soon as you pull into town you are accosted by aggressive locals selling boat tours. We stayed in this hotel for 2 nights. The first night we were in room #1, overlooking the road towards the bridge. It was 1 floor above the main thoroughfare. The AC did not work. When we complained we were told that it was cool in the evening and to leave our window open. Big mistake. It was so loud all night. First it was people talking loudly on their phones, then it was trucks and motorcycles passing all night. Then it was dogs barking and cats fighting. Night 1, no sleep. In the morning we told the staff and they moved us up 1 floor and on the other side of the hotel to room 6. It was a much nicer room and the AC worked. The problem was that at night, the walls are so thin that we could hear the people in the room near us snoring and coughing, all night. Night 2, no sleep. It was not a good experience.

Customer service was very hit and miss. While some staff were friendly and professional, others seemed uninterested, often offering no greeting or smile. The complimentary boat service to the port was poorly managed. We arrived at 6:50 pm, within the advertised 6:00-7:00 pm operating hours, but the boat had already left. The next day, we arrived before 6:00 pm and it was already full. 2 friends of the skipper pushed their way to the front and jumped on the boat so we ended up squeezing onto an overcrowded boat for the 10-minute trip. It was also disappointing that hotel guests had to pay for basic sunbeds, as the free ones were usually taken. Reception arranged a private taxi that cost €45 for a 20-minute journey into town. The next day, I specifically requested a metered taxi for the same trip and it cost only €25. A more transparent approach would have been appreciated. Breakfast was below average, with dried-out food, overripe fruit, and unhelpful staff making even a hot drink difficult to order. Overall, the hotel has some positives, but inconsistent service, poor communication, extra charges, and disappointing breakfast quality detracted from the experience.

Great stay, great staff and service. I would definitely comeback.