*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
In addition to a full-service spa, PHÖNIX Hotel features an indoor pool and a sauna. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.
This business-friendly hotel also offers a fitness center, spa services, and a terrace. Complimentary self parking and valet parking are available on site, along with a car charging station.
PHÖNIX Hotel has designated areas for smoking.
- Picnic area
- Number of indoor pools - 1
- Newspapers in lobby (surcharge)
- Elevator
- Fitness facilities
- Number of bars/lounges - 1
- Full-service spa
- 24-hour front desk
- Billiards or pool table
- Meeting rooms
- Tours/ticket assistance
- Electric car charging station
- Free self parking
- Dry cleaning/laundry service
- Steam room
- Free WiFi
- Sauna
- Free valet parking
- Food and water bowls
- Safe-deposit box at front desk
- Spa services on site
- Terrace
- Luggage storage
- Number of restaurants - 1
- Snack bar/deli
- Designated smoking areas
- Banquet hall
- Laundry facilities
- Vending machine
- Total number of rooms - 58
- Airport transportation (surcharge)
- Garden
Family Friendly Amenities
- Number of indoor pools - 1
- Free WiFi
- Soundproofed rooms
- Snack bar/deli
- Laundry facilities
- Playground on site
Room Amenities
PHÖNIX Hotel offers 58 accommodations with laptop-compatible safes and bathrobes. Accommodations offer separate sitting areas and include desks. 20-inch flat-screen televisions come with satellite channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
- Room service (limited hours)
- Television
- Daily housekeeping
- Private bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- Desk
- Separate sitting area
- Soundproofed rooms
- Iron/ironing board (on request)
- Slippers
- Shower only
- In-room safe (laptop compatible)
- Satellite TV service
- Flat-panel TV
- Free WiFi
- TV size: 20
- TV size measurement: inch
- Heating
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Number of beds 2
- Soap
- Shampoo
- Toilet paper
- Laptop-friendly workspace
- Toothbrush and toothpaste available on request
Parking
Free self parking , Free valet parking
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
Panorama Restaurant - This restaurant specializes in Regional cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.
Spa Services
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body treatments, and manicures and pedicures.
- Hot stone massage
- Manicures and pedicures
- Body treatments
- Facial treatments
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible lounge
- Wheelchair-accessible registration desk
- Wheelchair accessible parking
- Wheelchair accessible (may have limitations)
Nearby Activities
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Playground on site
- Hiking/biking trails nearby
Hotel Policies
Payment types
Fees
Optional extras
- Pet fee: EUR 15 per pet, per night
- Service animals are exempt from fees
- Crib (infant bed) fee: EUR 15.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out
Check-out time is 11:00 AM
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted.
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Property does not follow sanitization practices of any association
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
Debit cards
No gap period between guest stays
Children and extra beds
- Children are welcome.
- Cribs (infant beds) are available for EUR 15.0 per stay.
Pet Policy
- Pets allowed for an extra charge of EUR 15 per pet, per night
- Food and water bowls are available
- Service animals are welcome, and are exempt from fees
Hotel Names
- PHÖNIX Hotel Bergneustadt
- PHÖNIX Bergneustadt
- PHÖNIX Hotel Hotel
- PHÖNIX Hotel Bergneustadt
- PHÖNIX Hotel Hotel Bergneustadt
Hotel Reviews
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