4/10 Poor
Alberto, Chula Vista
Business traveler, Traveled with family
Aug 25, 2024
Liked: Cleanliness
Disliked: Staff & service
Management lied about how they deal with Expedia. I tried to make a change in the front desk upon my arrival to shorten my stay by one night and from 4 travelers to 2 due to a family emergency. But the staff said it was up to Expedia and the could not do anything. I called Expedia and confirmed they will support/approve and if the hotel management approves then Expedia would be happy to make the change. Expedia then called the hotel and the hotel just denied the request. When I talked to the manager he just gave me the runaround and offered "free breakfast". We ended up having to pay for the extra night without being able to stay there (could have easily booked it to someone else) and being stuck in a 4 person more expensive room while it was only two traveling. Look, I understand there are business processes but customer service is also very important. 5 stars to Expedia for being flexible and trying to help me out, 1 star to Aletto for being untruthful and inflexible to a customer in need. Gave two overall stars because the younger general staff was OK. Hotel location is a bit iffy and it’s geared towards younger crowds. Sort of like a hotel/hostel vibe. Not recommended for business travel.
Alberto
Stayed 3 nights in Jul 2024