6/10 Okay
Ana, Hackensack
Traveled with family
Sep 8, 2025
The rooms needs better cleaning and maintenance. We stayed in a private family -room in building 2. Walls are thin so you can hear absolutely everything from the neighboring rooms.
Check-in was super strange and a total chaos. My confirmation number from Expedia was not working on their automatic machines so I waited in line to get help from a customer representative at the reception. I wasn't the only customer having issues with the machine, it seemed to be a general issue. The staff insisted I try again with the machine with some "tips and tricks" from them which by the end worked out but my question to A&O is: if your machines are not working, isn't the staff there to do things manuals?. I felt I was dealing with a robot instead of a human.
The rooms need to be cleaned more often. I found dirt and mold in the shower!! Definitely not what I had experienced in other A&O locations (Berlin Hbf and München for example). I get this is a hostel but for a family room I expected way more.
Bottom line: cheap- built rooms with poor isolation from the noisy street (it's in Mitte but bordering Kreuzberg). Area around the hostel is not clean but hey! So is Berlin right?
Ana
Stayed 2 nights in Sep 2025