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Mercure Hotel Berlin am Alexanderplatz

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Standard Twin Room, 2 Twin Beds | In-room safe, desk, soundproofing, iron/ironing board
Reception
Bar (on property)
Hallway
Standard Double Room, 1 Double Bed with Sofa bed, Balcony | Balcony

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Parking available
  • Laundry
  • Pet friendly

Explore the area

Map
Mollstr. 4, Mitte, Berlin, 10178
  • Alexanderplatz
    10 min walk
  • Berlin TV Tower
    15 min walk
  • Hackescher Markt
    19 min walk
  • Berlin (BER-Brandenburg)
    43 min drive

Room options

Similar properties

Front of property - evening/night

H4 Hotel Berlin Alexanderplatz

Pet friendly
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (1294)
The price is $178
per night
$200 total
includes taxes & fees
Dec 14 - Dec 15
H4 Hotel Berlin Alexanderplatz

About this property

Mercure Hotel Berlin am Alexanderplatz

Hotel in Mitte
A bar/lounge, coffee/tea in a common area, and a business center are available at this hotel. WiFi in public areas is free. Other amenities include self parking, concierge services, and dry cleaning.
Mercure Hotel Berlin am Alexanderplatz offers 198 accommodations with safes and coffee/tea makers. Rooms open to balconies. Televisions come with cable channels. Bathrooms include showers and hair dryers.

This Berlin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Public areas are equipped with complimentary wireless Internet access. A business center is on site. A bar/lounge is on site where guests can unwind with a drink. This Berlin hotel also offers tour/ticket assistance, coffee/tea in a common area, and concierge services. Onsite parking is available (surcharge).

Mercure Hotel Berlin am Alexanderplatz has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 17.90 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 18 per person
  • A bar/lounge
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 9 floors
  • Built in 1970
  • Designated smoking areas

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 11 per pet, per night
Service animals are welcome, and are exempt from fees
1 total pets

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • An effective city/local tax rate of 5.35 percent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Self parking fee: EUR 17.90 per night
  • Pet fee: EUR 11 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

am Alexanderplatz
Berlin am Alexanderplatz
Mercure am Alexanderplatz
Mercure Berlin am Alexanderplatz
Mercure Hotel Alexanderplatz
Mercure Hotel Alexanderplatz Berlin
Mercure Hotel am Alexanderplatz
Mercure Hotel am Alexanderplatz Berlin
Mercure Hotel Berlin Alexanderplatz
Mercure Hotel Berlin am Alexanderplatz
Agon Am Alexanderplatz Berlin
Agon Am Alexanderplatz Hotel Berlin
Mercure Hotel Berlin am Alexanderplatz Hotel
Mercure Hotel Berlin am Alexanderplatz Berlin
Mercure Hotel Berlin am Alexanderplatz Hotel Berlin

Mercure Hotel Berlin am Alexanderplatz Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 167 out of 885 reviews" "
Rating 8 - Good. 382 out of 885 reviews" "
Rating 6 - Okay. 234 out of 885 reviews" "
Rating 4 - Poor. 65 out of 885 reviews" "
Rating 2 - Terrible. 37 out of 885 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Adam

Disliked: Property conditions & facilities
Hotel is in need of some renovation. No kettle in room or air conditioning. Old looking decor, could do with some sprucing up.
Stayed 7 nights in Sep 2020

6/10 Okay

Kirstin

Liked: Room comfort
Not impressed with Hotel
We were a bit taken aback by the shabby carpeting in the room, which was quite stained. The room smelled of stale smoke. There was a fan supplied but this had a broken lid and it squeaked when in use. We were not informed on arrival that there was no kettle or tea/coffee facilities in the room. We had to go down to Reception to ask about this, where they told us there was a box with kettle etc available. It would have been better that they had offered us this when we checked in. The bed was clean and very comfortable. The bathroom was also clean and fresh towels were left every day. There was quite a busy road outside and, although there was some road noise during the night, the soundproofing was good.
Stayed 4 nights in Aug 2020

10/10 Excellent

Steve, Belfast

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find and good transport links nearby for all public transport. Bus and tram stops outside and a few minutes walk to Alexanderplatz station with main railway line, underground and S-Bahn Staff at check-in were helpful, friendly and polite, check-in was easy. Room was a good size with a balcony and very clean
Stayed 2 nights in Aug 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is completely out of date. The price is not according with the service and rooms they have. The internet is the worst I ever had in my life, it’s not possible to work like that., and the soundproofed rooms only works for the winter, in summer it is impossible to rest with the windows open. Also they don’t have coffee and tee maker how the website says.
Stayed 4 nights in Aug 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Comfortable room. Great location. Main landmarks to walkable distance.
Stayed 3 nights in Jul 2020

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jul 2020

4/10 Poor

Jens, Hellerup

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location, and a good pick if you like 1980's decor. All rooms have balconies. Friendly staff.
Stayed 1 night in Jul 2020

10/10 Excellent

George

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class o
Stayed 2 nights in Mar 2020

8/10 Good

Geoffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

8/10 Good

Kim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for couples
Location is good Food is tasty and many varieties Very clean and well service
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious rooms and heating very efficient. Plenty of choice at breakfast and it was well presented. Could do with a fridge in the room for milk for tea as only powdered milk offered at reception. There was no milk left with the tea/coffee making facilities. Also a shelf of some sort in the shower to put shower gel/ shampoo and conditions on.
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Pros: The property is close to Alexanderplatz, staff were friendly and shower was hot. Cons: room was dated, had visible stains throughout, door peephole had no covering, and toilet did not flush. Too expensive for price listed on Expedia.
Stayed 1 night in Dec 2019

6/10 Okay

Alexander

Liked: Cleanliness
Disliked: Property conditions & facilities
Unique? It’s the last standing building in a row of to-be-destroyed Soviet-style buildings on a very busy crossing. Totally functional and ok, however
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
I wouldn't recommend it
The hotel is an old and unkept. The room felt insecure with the adjoining suite, compounded by the fact that the ancient safe was faulty. The shower is much too small with doors that felt they'd fall off. The carpets looked and felt dirty. The staff were impersonal and seemingly indifferent.
Stayed 2 nights in Oct 2019

8/10 Good

Karina

Liked: Cleanliness, staff & service, room comfort
Location is amazing, but the carpet was gross but the price also was really good. Overall was good
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service, amenities
The hotel room was nice and the view was pretty unique but the beds were awful. Might as well not bothered having pillows.
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service
The situation of the hotel is excellent, there are trams outside and it's one stop to Alexanderplatz. The hotel itself is not up to normal Mercure standards, it could do with a makeover. Having said that the room was large and the toilet and shower were excellent.
Stayed 3 nights in Aug 2019

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel !
Great location ! The staff were friendly and helpful. Close to the Museum Island, the Brandenburg Gate, etc.
Stayed 7 nights in Jun 2019

8/10 Good

David

Liked: Staff & service, room comfort
The hotel is a little grungy, but hey, this is DDR-Berlin. The location is great, the staff was good. We did not eat breakfast there.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
brilliant customer service very comftable facilities and excellent service at reception
Stayed 2 nights in Jul 2019

6/10 Okay

Shachaf

Liked: Staff & service, room comfort
Mediocre at best
The room that we dot was on the 5th floor. No air condition(this is mentioned but just for everybody to be aware of). Noise from the trains outside kept coming in, and the room was dusty. No WIFI reception on the 5th floor.Room is big for 2(30 SQR meter). Location is OK next to Alexanderplatz and trains. OK and a bit dissipationg for a 3 Star hotel.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2019