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Mercure Hotel Berlin City

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Hotel Berlin City

Lobby
Exterior
Sports facility
Reception
Lounge

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Pet friendly
    Pet friendly

Explore the area

Map
Invalidenstr. 38, Berlin, BE, 10115
  • Charité
    5 min walk
  • Friedrichstrasse
    7 min walk
  • Berlin Wall Memorial
    8 min walk
  • Berlin (BER-Brandenburg)
    41 min drive

Room options

View all photos for Twin Room, 2 Twin Beds

Twin Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Twin Room, 2 Twin Beds

  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed, Garden View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 Queen Bed, Garden View

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Double Bed

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Privilege, Room, 1 Double Bed

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Garden View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 Double Bed, Garden View

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Reception

Mercure Hotel MOA Berlin

Pet friendly
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (1001)
The price is $94
per night
$106 total
includes taxes & fees
Dec 8 - Dec 9
Mercure Hotel MOA Berlin

About this property

Mercure Hotel Berlin City

4-star hotel in Mitte
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and self parking. Housekeeping is available on request.
Mercure Hotel Berlin City offers 246 accommodations with laptop-compatible safes and complimentary bottled water. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Berlin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a 24-hour business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This eco-certified hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

Mercure Hotel Berlin City is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Mercure Hotel Berlin City has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Polish, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 19 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 23 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals

Family friendly

  • Free crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2002
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free weekday newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 30
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 23 per person
  • Self parking fee: EUR 19 per day (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 120493093

We should mention

In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 June to 31 August
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Mercure Berlin City
Mercure Hotel Berlin City
Mercure Berlin
Mercure Berlin City Berlin
Mercure Hotel Berlin City Hotel
Mercure Hotel Berlin City Berlin
Mercure Hotel Berlin City Hotel Berlin

Mercure Hotel Berlin City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 526 out of 1041 reviews" "
Rating 8 - Good. 402 out of 1041 reviews" "
Rating 6 - Okay. 72 out of 1041 reviews" "
Rating 4 - Poor. 24 out of 1041 reviews" "
Rating 2 - Terrible. 17 out of 1041 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jack, Dallas

Liked: Staff & service
Considering the “upscale” classification given this property, I would have to say that my stay was disappointing. The hotel supplied only 1 pillow for the bed and only 1 bath towel, and 1 hand towel. My room and the lobby were rather “spartan” and more like what I’ve seen in lower end motels like Super 8 or some Motel 6. The shower door is missing a silicon seal near a bottom corner and a lot of water leaks out onto the bathroom floor when showering. If this survey allows it, I’ll attach a photo so the hotel can pinpoint the shower door issue and make an easy repair for about a $20 and 10 minutes time to replace the seal. After a couple of days of the one pillow/one towel life (I kept thinking that housekeeping would add more), I did ask for an extra pillow and an extra towel and they provided them … but to me, those are the kinds of things that should already be in place and hotel guests shouldn’t have to ask for. The staff were nice and the nightly rate was reasonable. The location was fairly good, being in walking distance to public transportation, some eating places, and in the same block as the Natural History Museum (which I rate as the best Natural History Museum that I’ve ever been to … a must see if you stay in the area!) I would stay here again if I couldn’t find somewhere nicer at reasonable rates … just realize, at this Mercure, you are getting what you paid for but not much more (in my opinion.) I stayed at another Mercure in Budapest and it was much nicer.
Stayed 4 nights in Aug 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed staying here. Staff were excellent, especially the bar staff who worked so hard! Breakfast was superb (though an option for decaf coffee would have been welcomed), with a fantastic range of choices. Looking forward to returning some time!
Stayed 4 nights in Aug 2024

10/10 Excellent

Hermogenes

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 3 nights in Aug 2024

10/10 Excellent

Daniel

Stayed 2 nights in Aug 2024

6/10 Okay

Kha

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Mercure Hotel Berlin City is well located, 950m from Berlin HBF (central station) and with a tram stop right out front. There are also plenty of restaurants within 10 - 15 min walk. The hotel is clean, and our room had adequate, albeit basic facilities, other than a fridge. The restaurant was more than happy to provide ice on request though. Service is okay, though I had to go down to reception to collect a firmer pillow, rather than it being brought to me. The most annoying issue I had was the air conditioning, which functions differently than what i am used to. It shuts off entirely once the air temperature outside reaches the setting in the room. The room then gradually warms up to the point where I woke up on 2 of 4 nights feeling that I was suffocating. Normally, air conditioning kicks back in once the room warms up, but this one does not turn back on. The front desk were aware of this issue and offered to unlock the window for us. Whilst this helps, I shouldn't have to get up during the night to open the window. The mattresses also need to be rotated. I felt like my feet were higher than my body. I loved Berlin and will come back to this city again, though I'll stay somewhere else next time. Mercure Hotel Berlin City is average at best.
Stayed 4 nights in Aug 2024

10/10 Excellent

Colin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well situated for easy access to other areas, by public transport or on foot. The price was reasonable for such a nice, clean hotel, with very friendly and helpful staff. The bar was an excellent place to unwind and have a few drinks and a some nice food or snacks, again with excellent, friendly service from the bar tender. My favourite dish was one of the snacks - beetroot falafel. I would recommend the hotel for all of the above and for its convenient location to get to anywhere else in Berlin, with a tram stop near the front door and the underground just round the corner.
Stayed 6 nights in Aug 2024

8/10 Good

Patrick, Toronto

Traveled with family
Liked: Cleanliness
The hotel was ok.
Stayed 3 nights in Aug 2024

10/10 Excellent

Charlotta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice and clean but the carpets look very old and dirty.
Stayed 2 nights in Aug 2024

10/10 Excellent

Darwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great; very comfortable and clean room. Highly recommend getting the breakfast included as it was delicious. Staff was very kind and there was an option for storing luggage if you arrive before your check-in time. The location is decent, close to the city centre and Berlin Hbf with many transport options. The street may be a little noisy since it's a busy street, but it's not too bad. Highly recommend this hotel!
Stayed 3 nights in Jul 2024

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.
Stayed 2 nights in Jul 2024

6/10 Okay

Yael

Business traveler
Nothing - very average
Stayed 2 nights in Jul 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for city break
Nice room . Had everything we needed. Opposite tram stop so easy access into town centre
Stayed 4 nights in Jul 2024

2/10 Terrible

Sarah

Traveled with family
Expedia have sent an e-mail asking to review this hotel . We didn’t in fact get to it as BA had cancelled our flight . Expedia are aware and are every difficult to contact . The hotel was booked during the time of the Euro finals . We have no doubt that they managed to rebook our rooms due to demand , and also took our payment .However , due to their ‘discretion ‘ we have had no refund at all offered which is indeed their right but seems very unsatisfactory as we have lost £1, 500 through no fault of our own . We will not support Mercure in our future travels .
Stayed 4 nights in Jul 2024

10/10 Excellent

Jose

Stayed 1 night in Jul 2024

10/10 Excellent

Yan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EURO 2024
Excellent location, very close to various types of transportation, near the Nature Museum, the service was excellent. Breakfast was great but a bit pricey.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel in a great area. very close to main train station in berlin as well as subway and tram.
Stayed 4 nights in Jul 2024

10/10 Excellent

Utpal, Palo Alto

Stayed 2 nights in Jul 2024

2/10 Terrible

Gerardo, New York

Stayed 2 nights in Jun 2024

8/10 Good

Anthea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the comfiest but nice clean hotel easy to find
Very nice hotel conveniently located within walking distance from Berlin main station. Staff very helpful. Bed wasn’t the comfiest as only had one pillow and small/thin duvet. Still ideal for a city break.
Stayed 1 night in Jun 2024

8/10 Good

Karon & George, Church Stretton

Traveled with partner
The hotel is centrally located. The staff are pleasant and welcoming and the breakfasts were very good. The only downside are the beds which are very uncomfortable !
Stayed 4 nights in Jun 2024

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service
Poor area. AC did not work. Double charged us for rooms. Have ignored repeated attempts to get a refund.

8/10 Good

Carla

Traveled with partner
Liked: Cleanliness, staff & service
the property is very nice in a neighborhood walkable to main attractions. Metro station and local transportaron access. All was great but the wifi service that never worked at the room.
Stayed 3 nights in Jun 2024

8/10 Good

SHUMIN

Traveled with group
Liked: Staff & service, property conditions & facilities
We would like if there is refrigerator available for each room.
Stayed 3 nights in May 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
All ok.
It was ho hum. Somewhat forgettable in a forgettable area of Berlin. If you want no hassle, no personality and just a place to put your head for night, this hotel does the job. I have already forgotten much about this place.
Stayed 1 night in May 2024