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Mercure Hotel MOA Berlin

4.0 star property

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Photo gallery for Mercure Hotel MOA Berlin

Reception
Lounge
Exterior
Bar (on property)
Ballroom

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Room service
$98
includes taxes & fees
Nov 23 - Nov 24

Explore the area

View in a map
Stephanstrasse 41, Berlin, BE, 10559
  • Place, Reichstag Building
    ‪5 min drive‬
  • Place, Brandenburg Gate
    ‪5 min drive‬
  • Place, Zoo Berlin
    ‪7 min drive‬
  • Airport, Berlin (BER-Brandenburg)
    ‪35 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 1 Queen Bed

9.0 out of 10
Wonderful
(59 reviews)
  • 226 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(11 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed (with extra bed)

Superior Room, 1 Queen Bed with Sofa bed (with extra bed) | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 1 Queen Bed with Sofa bed (with extra bed)

8.6 out of 10
Excellent
(18 reviews)
  • 248 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Suite, 1 Queen Bed with Sofa bed

Standard Suite, 1 Queen Bed with Sofa bed | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Standard Suite, 1 Queen Bed with Sofa bed

9.8 out of 10
Exceptional
(7 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Large Twin Bed

Standard Room, 1 Large Twin Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 Large Twin Bed

9.6 out of 10
Exceptional
(14 reviews)
  • 194 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Suite, 1 Queen Bed with Sofa bed

Superior Suite, 1 Queen Bed with Sofa bed | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Superior Suite, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Mercure Hotel MOA Berlin

4-star Berlin hotel, connected to a shopping center in Mitte
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Mercure Hotel MOA Berlin offers 336 accommodations with laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Refrigerators, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a 24-hour business center, 40 meeting rooms, and coworking spaces.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 80730 square feet (7500 square meters) include a conference center. This family-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

Mercure Hotel MOA Berlin is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
MOA.EAT - This restaurant serves breakfast, lunch, and dinner.
MOA BAR - This bar serves light fare only. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (EUR 20 per day; includes in/out privileges)
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 23 for adults and EUR 11 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • MOA BAR
  • MOA.EAT

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Hiking/biking trails
  • Shopping mall

Family friendly

  • Baby toys
  • Children's games
  • Children's toys
  • Grocery/convenience store
  • In-room crib
  • Refrigerator on request
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 40 meeting rooms
  • Computer station
  • Conference center (80,730 square feet of space)
  • Coworking space

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property’s parking facility is located at Birkenstraße 21, 10559 Berlin.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 24 to December 26:
  • Dining venue(s)
The following facilities are closed on New Year's Eve:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
3 total pets

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 23 for adults and EUR 11 for children
  • Covered self parking fee: EUR 20 per day (in/out privileges)
  • Pet fee: EUR 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Best Western Berlin Moa
Best Western Hotel Moa Berlin
Best Western Moa Berlin
Best Western Premier Berlin
Mercure Hotel MOA Berlin Hotel
Mercure Hotel MOA Berlin Berlin
Best Western Premier Moa Hotel
Hotel Moa Berlin
Moa Berlin
Moa Hotel Berlin
Mercure Hotel MOA Berlin Hotel Berlin
Mercure Hotel MOA Berlin
Mercure Hotel MOA
Mercure MOA Berlin
Mercure MOA

Mercure Hotel MOA Berlin Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 577 out of 1003 reviews
Rating 8 - Good. 312 out of 1003 reviews
Rating 6 - Okay. 78 out of 1003 reviews
Rating 4 - Poor. 19 out of 1003 reviews
Rating 2 - Terrible. 17 out of 1003 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Imran

Stayed 4 nights in Jul 2025

10/10 Excellent

Princess

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool and convenient spot.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jonas

Liked: Cleanliness, property conditions & facilities
Wonderful place
Stayed 6 nights in Jun 2025

10/10 Excellent

Elisa Ferreira

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff Comfortable and spacious rooms Close to shops and shopping centre Ubahn right across the street
Stayed 4 nights in Jul 2025

8/10 Good

Suyash, Eugene

Liked: Cleanliness, property conditions & facilities
The hotel and room are great but the surrounding area is shady.
Stayed 2 nights in Jun 2025

8/10 Good

Rebecca Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice hotel, over a supermarket which was handy. However I personally felt there wasn’t much else around. About 30 minute walk from train station and river which was fine in summer
Stayed 3 nights in Jul 2025

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at this hotel. Close to an underground station. Room was spacious. Excellent choice of food and drinks at breakfast time. Good choice of restaurants near by. Supermarket underneath the hotel
Stayed 4 nights in Jun 2025

10/10 Excellent

JOSEPH

Stayed 1 night in Jul 2025

6/10 Okay

Jianwei

Its location is far from city center. Transportation can be difficult for some tourists.
Stayed 4 nights in Jun 2025

6/10 Okay

Nick

Liked: Cleanliness, property conditions & facilities
Hotel was fine, nice friendly staff, clean as it should be. Glad I added the breakfast on top of my reservation, amazing selection to choose from and set me up perfectly for the day exploring the city. It's got some lovely restaurants nearby, each one doing something different. I wouldn't say it's the best hotel as a base camp if you're the exploring type, I used an E-scooter as my means of transportation as it offered you the ability to get to the city centre more directly, whereas public transportation requires you to get on and off at various places which can be quite a pain if German isn't your native language.
Stayed 3 nights in Jun 2025

8/10 Good

Morag

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in, quiet hotel, big room and fantastic breakfast
Stayed 4 nights in Jun 2025

8/10 Good

Martyn

Liked: Cleanliness
Stayed 3 nights in Jun 2025

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities
I had a very poor experience with check in. I will not elaborate but it took 1 hour, after my arrival at 11pm. The following morning I went to Reception and the member of staff had not recorded the incidents. I made a verbal complaint but no one ever got back to me in the remaining 4 days I was there.
Stayed 4 nights in Jun 2025

6/10 Okay

Christine

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Difficult to find front of the hotel, it looked like a side entrance for staff. Difficult to access the lobby. Had to take elevator to 2nd floor, no one to help carry suitcases up to lobby or our rooms. Area was questionable, not very clean.Room was clean, although air conditioning really did not cool the room Opened windows for cooler air. No comfortable lobby to hang out in at night. Area where there were booths to sit, which was located near the bar, we were told we had to buy something or leave. I would not recommend this hotel.
Stayed 2 nights in Jun 2025

8/10 Good

Robert

Big rooms, c0nf9rtabkr and clean but woth a surprising
Stayed 2 nights in Jun 2025

10/10 Excellent

jemima lucie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is huge, managed to get lost trying to find our room. The room was huge and really great, staff were lovely the car was good the restaurant food was a bit pricey but some nice places outside the hotel to eat. Very handy having a supermarket below. Comfy beds and good shower, everything you could think of provided in the room.
Stayed 3 nights in Jun 2025

10/10 Excellent

Thimy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at Mercure MOA Berlin and really enjoyed it. The hotel was very clean and right next to a grocery store, which was super handy. There are great restaurants nearby, including a nice fish & steak place and a Vietnamese spot. It’s a bit far from the main attractions, but easy to reach by public transport. Overall, a comfortable and convenient stay!
Stayed 3 nights in Jun 2025

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms and great Location.
Stayed 4 nights in Jun 2025

10/10 Excellent

Kenan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The suite was very spacious and nice. I need to.
Stayed 6 nights in Jun 2025

10/10 Excellent

Michael Philip

Traveled with partner
Liked: Cleanliness, amenities
Fantastic hotel. Room was great and had everything we needed for our short stay. Only a two minute walk to the nearest underground stop. We only ate breakfast but it was fabulous and so much choice. Right about a supermarket which was really handy on the Saturday
Stayed 3 nights in Jun 2025

8/10 Good

Prakash

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening menus are very limited at restaurant - for vegetarians and non vegetarians. Shame, as the restaurant has lots of potential
Stayed 4 nights in May 2025

8/10 Good

Olympia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2025

10/10 Excellent

Nigel

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was excellent and staff were very friendly and helpful.
Stayed 3 nights in May 2025