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Best Western Plus Hotel Bern

4.0 star property

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Photo gallery for Best Western Plus Hotel Bern

Terrace/patio
Rooftop bar
Lobby
In-room safe, blackout drapes, free cribs/infant beds, free WiFi
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Business services
$193
includes taxes & fees
Jan 17 - Jan 18, 2026

Explore the area

View in a map
Zeughausgasse 9, Bern, BE, 3011
  • Place, Federal Palace
    ‪3 min walk‬
  • Place, Berner Munster
    ‪6 min walk‬
  • Place, Kursaal Bern
    ‪6 min walk‬
  • Airport, Bern (BRN-Belp)
    ‪16 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed, Refrigerator (with Sofabed)

Deluxe Room, 1 Double Bed, Refrigerator (with Sofabed) | In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Deluxe Room, 1 Double Bed, Refrigerator (with Sofabed)

9.4 out of 10
Exceptional
(3 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Refrigerator (with Sofabed)

Suite, 1 Double Bed, Refrigerator (with Sofabed) | In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Suite, 1 Double Bed, Refrigerator (with Sofabed)

8.0 out of 10
Very good
(3 reviews)
  • 355 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator (Converts to 2 Twin Beds)

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Standard Room, 1 Queen Bed, Refrigerator (Converts to 2 Twin Beds)

9.2 out of 10
Wonderful
(62 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Business Room, 1 Queen Bed, Refrigerator (Converts to 2 Twin Beds)

Business Room, 1 Queen Bed, Refrigerator (Converts to 2 Twin Beds) | In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Business Room, 1 Queen Bed, Refrigerator (Converts to 2 Twin Beds)

9.6 out of 10
Exceptional
(14 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 1 Double Bed, Kitchenette (with Sofabed)

Standard Apartment, 1 Double Bed, Kitchenette (with Sofabed) | Private kitchenette | Fridge, espresso maker

Standard Apartment, 1 Double Bed, Kitchenette (with Sofabed)

  • 463 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Deluxe Double Room

  • Sleeps 2

View all photos for Suite

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Suite

  • Sleeps 3

View all photos for Standard Room, 1 Double Bed, Annex Building (Boutique Room)

Standard Room, 1 Double Bed, Annex Building (Boutique Room) | In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Standard Room, 1 Double Bed, Annex Building (Boutique Room)

9.2 out of 10
Wonderful
(7 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

Boutique Room Annex

  • Sleeps 2

Apartment

  • Sleeps 3

Apartment-1 Double Bed, Sofabed, Kitchenette, Air-Conditioned, Safe, Coffee And Tea Maker

  • Sleeps 3

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About this property

Best Western Plus Hotel Bern

4-star Bern hotel, connected to a shopping center in Old City of Bern
Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business center. WiFi in public areas is free. Other amenities include a conference center, a business center, and conference space.
Best Western Plus Hotel Bern offers 116 air-conditioned accommodations with espresso makers and safes. Flat-screen televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Bern hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a 24-hour business center and 7 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 8611 square feet (800 square meters) include a conference center. This Bern hotel also offers a terrace, multilingual staff, and complimentary newspapers in the lobby.

Best Western Plus Hotel Bern is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Volkshaus 1914 - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Attikabar - Onsite rooftop bar. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (CHF 24.90 per day); discounts available
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CHF 22 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Attikabar
  • Volkshaus 1914

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Conference center (8,611 square feet of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Banquet hall
  • Built in 1914
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 20 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.50 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 22 per person
  • Nearby parking fee: CHF 24.90 per day (2297 ft away)
  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Best Western Hotelbern
Best Western Hotelbern Bern
Best Western Hotelbern Hotel
Best Western Hotelbern Hotel Bern
Best Western Hotelbern
Best Western Plus Bern Bern
Best Western Plus Hotel Bern Bern
Best Western Plus Hotel Bern Hotel
Best Western Plus Hotel Bern Hotel Bern

Best Western Plus Hotel Bern Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 428 out of 624 reviews
Rating 8 - Good. 151 out of 624 reviews
Rating 6 - Okay. 35 out of 624 reviews
Rating 4 - Poor. 3 out of 624 reviews
Rating 2 - Terrible. 7 out of 624 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location with awesome rooftop bar.
Stayed 1 night in Sep 2025

8/10 Good

Ronni

Stayed 2 nights in Sep 2025

8/10 Good

Rosalie

Traveled with partner
Disliked: Staff & service
Facility was okay. Front desk staff were not friendly and welcoming.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mark, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a great staff. The room is large and very clean and comfortable. The location is very convenient to all sites.
Stayed 1 night in Sep 2025

10/10 Excellent

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet/shower area lacks privacy, but otherwise a beautiful room. Hotel is in a perfect location.
Stayed 1 night in Sep 2025

8/10 Good

Maura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 2 nights in Sep 2025

6/10 Okay

Moritz, Godmanchester

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The rooms were clean but very small — you walk in and the bed is right there. Our window didn’t face the street but an inner courtyard directly across from neighbors’ windows, which made it feel closed in and lacking privacy. Check-in was slow, and breakfast was not as good as we remembered. By the time you arrive (especially after tour groups), the buffet often looks picked over. The worst part of the stay was the service at breakfast. One older blonde waitress in particular made the experience unpleasant. She loudly says “GUTEN MORGEN” at every guest as they enter, then chases after people for their room number. I understand she has to check, but her delivery is very aggressive and overwhelming for the morning. She also scolded us when we accidentally walked towards a reserved table (we simply didn’t see the sign), and when she started explaining how the breakfast worked, we told her politely that we already knew since we’d been there the day before. She seemed annoyed, and the next morning, when we came in again, she mocked us by repeating verbatim what my mom had said the day before — “but you know already because you were here yesterday.” It came across as petty and unprofessional. Between the tiny rooms, slow check-in, disappointing breakfast, and the unfriendly service, the stay was underwhelming.
Stayed 3 nights in Sep 2025

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

LORA, HERNDON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, stylish, clean, and a short walk to restaurants, cafes, shops, markets and Bühnen Bern (Bern Opera)
Stayed 5 nights in Aug 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Great location.
Stayed 4 nights in Aug 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Clea, comfortable and excellent location.
Stayed 1 night in Aug 2025

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Emma

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The team was so kind and they were able to get us in earlier than anticipated for check in!
Stayed 1 night in Aug 2025

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Baltazar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. We had a large room for three people. Nice room amenities.
Stayed 2 nights in Aug 2025

8/10 Good

John a

Stayed 3 nights in Jul 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location in city of Bern. Wonderful hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

mahadev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jul 2025

10/10 Excellent

Frank

Stayed 2 nights in Jun 2025

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location and nice clean room. Lots of shops and restaurants and sights within easy walking distance. Great gym for use through an agreement with the hotel around the corner. My only disappointment was I arrived on a Sunday and the hotel restaurant and rooftop bar which looks like fun was closed on Sundays.
Stayed 1 night in Jul 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for old town touring.

Perfect location for touring 8 minute walk to the train station 3 minutes to the bus stop. Helpful staff comfortable stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel right in the centre of Bern. A very nice room and good facilities
Stayed 2 nights in Jul 2025

8/10 Good

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jul 2025

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent room other than location of room. Window into a middle tunnel.
Stayed 2 nights in Jul 2025