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Hotel City am Bahnhof

3.0 star property

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Photo gallery for Hotel City am Bahnhof

City view
Interior entrance
City view
Reception
Single Room | Minibar, in-room safe, desk, blackout drapes

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Laundry
  • Housekeeping
  • Pet friendly
  • Free WiFi

Explore the area

Map
Bubenbergplatz 7, Bern, BE, 3011
  • Prison Tower (Kafigturm)
    ‪4 min walk‬
  • Federal Palace
    ‪5 min walk‬
  • Bern Art Museum
    ‪7 min walk‬
  • Bern (BRN-Belp)
    ‪23 min drive‬

Room options

View all photos for Single Room

Minibar, in-room safe, desk, blackout drapes

Single Room

  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room

Minibar, in-room safe, desk, blackout drapes

Triple Room

  • 312 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, blackout drapes

Double Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

Minibar, in-room safe, desk, blackout drapes

Quadruple Room

  • 312 sq ft
  • Sleeps 4
  • 3 Twin Beds and 1 Twin Murphy Bed

Similar properties

Exterior

Hotel National Bern

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (527)
The price is $144
per night
$163 total
includes taxes & fees
Mar 4 - Mar 5
Hotel National Bern

About this property

Hotel City am Bahnhof

3-star Bern hotel, connected to a shopping center in Old City of Bern
This smoke-free hotel features a 24-hour business center, a business center, and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite. Housekeeping is available on request.
Hotel City am Bahnhof offers 58 accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
A computer station is located on site and wireless Internet access is complimentary. A 24-hour business center is on site at this 3-star property. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and a garden. Guests can use the indoor pool and health club at a partner property.

Hotel City am Bahnhof is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Electric car charging station on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CHF 19 per person

Things to do

  • Bicycle rentals
  • Indoor pool (guest access)

Family friendly

  • Access to nearby indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 10 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 1.40 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 4.30 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 19 per person
  • Pet fee: CHF 10 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

am Bahnhof
City am Bahnhof
City am Bahnhof Bern
City am Bahnhof Hotel
City Bahnhof
City Hotel am Bahnhof
Hotel am Bahnhof
Hotel City am Bahnhof
Hotel City am Bahnhof Bern
Hotel City Bahnhof
Hotel City am Bahnhof Bern
Hotel City am Bahnhof Hotel
Hotel City am Bahnhof Hotel Bern

Hotel City am Bahnhof Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 125 out of 597 reviews
Rating 8 - Good. 273 out of 597 reviews
Rating 6 - Okay. 148 out of 597 reviews
Rating 4 - Poor. 36 out of 597 reviews
Rating 2 - Terrible. 15 out of 597 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Charlotte, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. They were extremely helpful. The hotel was steps away from the train station which was perfect when dragging around our luggage. The hotel is also in a great location for exploring the Old city. I would recommend it.
Stayed 1 night in Sep 2024

10/10 Excellent

Victoria, Port Alberni

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Juan Godofredo III

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Yonglin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady in front desk service is very kind and helpful!
Stayed 1 night in Sep 2024

6/10 Okay

Anne, Healdsburg

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
1-star hotel with 3-star prices. Filthy, stained carpets in the hallways. Very small room.
Stayed 1 night in Sep 2024

4/10 Poor

Sophia

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Location is great! I was denied luggage holding. Washrooms had very limited supply of everything (provided 1 of each (shower cap, soap, cotton swabs) for a room of 3 people). Stains noted on the carpet.
Stayed 1 night in Sep 2024

6/10 Okay

Adam

Traveled with family
Liked: Cleanliness
This hotel is in a great location for the station . It also suited us because one of our key chosen activities in Bern was floating / swimming in the river Aare. There is a free lido resort style space that is only a 10 minute walk down hill . I understand it’s only open from June to mid September. The open air pool ‘s are totally free and you can gain access to float down the river . We spent the most of our 2 .5 days stay in the lido. One of the reasons for picking this Hotel was it mentioned that you could use the partner Hotel called the Ambassador for their pool. Due to the local outdoor facilities available close by we didn’t need to use this. If you did apparently you ask Reception to call ahead . Useful to know if travelling in non summer months. The hotel itself is very run down , it feels like a 3 star in terms of decor . Dated carpet ,old fashioned painted white walls . Our bedroom was so narrow you could not walk around the bed without turning our body side ways .- literally less than 50 cms . We stayed in room 306 . Other room of the same category are not the same they are larger. Our sons stayed in room on 2 nd floor and much more space . Also useful to know that you get free use of the bus in the city of Bern included with your room rate. You need to process a code on your check in information. This is applicable to any hotel you staying in because the tourist tax we have found the ins Switzerland they haven’t always been forthcoming and telling thi
Stayed 2 nights in Aug 2024

10/10 Excellent

Billie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been using this hotel for 30 years and love it each time I visit. Breakfast is good and I love the proximity to the train station and shopping.
Stayed 2 nights in Jul 2024

10/10 Excellent

Christi

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Clean. Best hotel on our trip through Europe!
Stayed 1 night in Jul 2024

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to train station. Very walkable to old town Bern and/or quick bus ride. Very helpful with storing our luggage as we arrived before check-in.
Stayed 1 night in Jun 2024

8/10 Good

THOMAS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option for out of town travelers
Good hotel with a great location near the train station. The room was very comfortable although it didn't have air conditioning. The staff were all very friendly. Be prepared for city noise. Our room faced the street so we were expecting it. We loved the free transit passes (covered by the hotel city tax)
Stayed 1 night in Jun 2024

4/10 Poor

Jeffery

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Vikas, Solihull

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2024

4/10 Poor

Leilani

Traveled with family
Disliked: Property conditions & facilities, room comfort
Terrible stay
I was very disappointed with this hotel. It was recommended to me by a friend who stayed here last year so this is why we booked this place. The bed was so uncomfortable and the pillows so flat. We had the worst back and neck pain. Never again will I return to this place.
Stayed 1 night in Apr 2024

10/10 Excellent

Timur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Merlin

Stayed 1 night in Aug 2023

10/10 Excellent

Marian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a pleasant stay in this hotel.
Stayed 1 night in Aug 2023

2/10 Terrible

qiao

Stayed 2 nights in Jul 2023

10/10 Excellent

Roger

Stayed 1 night in Jun 2023

10/10 Excellent

SALLY

Stayed 1 night in May 2023

8/10 Good

Tony

Traveled with family
Liked: Cleanliness, staff & service
The hotel is a bit dated but it more than make up for it by a super friendly and staff. It is literally steps from the main train station as well as a hub for trams and buses. Walking distance to all old town attractions shopping and restaurants. Recommend this hotel if you don’t mind the worn facilities.
Stayed 2 nights in May 2023

10/10 Excellent

Brian

Stayed 1 night in May 2023

10/10 Excellent

Mildred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Ern Kiang, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient as it is near the main train station. Basic amenities for the price.
Stayed 4 nights in Apr 2023