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Queens Head Hotel

3.0 star property

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Front of property
Front of property
Iron/ironing board, free WiFi, bed sheets
Double Room (Small) | Bathroom | Shower, free toiletries, towels
Family Room | Iron/ironing board, free WiFi, bed sheets

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Pet friendly
  • Free WiFi
$78
includes taxes & fees
Nov 2 - Nov 3

Explore the area

View in a map
6 Sandgate, Northumberland, Berwick-upon-Tweed, England, TD15 1EP
  • Place, Berwickshire Coastal Path
    ‪1 min walk‬
  • Place, Berwick-upon-Tweed Town Hall
    ‪3 min walk‬
  • Place, Berwick-upon-Tweed Barracks and Main Guard
    ‪6 min walk‬

Room options

View all photos for Double Room

Double Room | Iron/ironing board, free WiFi, bed sheets

Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room (Small)

Double Room (Small) | Iron/ironing board, free WiFi, bed sheets

Double Room (Small)

8.8 out of 10
Excellent
(5 reviews)
  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Iron/ironing board, free WiFi, bed sheets

Family Room

8.8 out of 10
Excellent
(6 reviews)
  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Twin Room

Twin Room | Iron/ironing board, free WiFi, bed sheets

Twin Room

8.4 out of 10
Very good
(7 reviews)
  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Queens Head Hotel

3-star Berwick-upon-Tweed hotel steps from Old Bridge
This smoke-free hotel features express check-out and free WiFi in public areas.
Queens Head Hotel offers 6 accommodations, which are accessible via exterior corridors and feature DVD players and complimentary bottled water. 26-inch flat-screen televisions come with digital channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Queens Head Hotel features express check-out. Public areas are equipped with complimentary wireless Internet access.

Queens Head Hotel is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Bicycle storage

Family friendly

  • DVD player

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Built in 1765
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with digital channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 20.00
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Access code, private entrance

Pets

Pets allowed for an extra charge of GBP 20.00 per pet, per stay (maximum GBP 20 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: GBP 20.00 per pet, per stay (maximum GBP 20 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: GBP 20.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Queens Head Hotel Berwick-upon-Tweed
Queens Head Berwick-upon-Tweed
Queens Head BerwickuponTweed
Queens Head Hotel Hotel
Queens Head Hotel Berwick-upon-Tweed
Queens Head Hotel Hotel Berwick-upon-Tweed

Reviews

Queens Head Hotel Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 109 out of 189 reviews
Rating 8 - Good. 53 out of 189 reviews
Rating 6 - Okay. 15 out of 189 reviews
Rating 4 - Poor. 7 out of 189 reviews
Rating 2 - Terrible. 5 out of 189 reviews

Reviews

2/10 Terrible

Allan

Stayed 1 night in Aug 2025

6/10 Okay

lynne

Stayed 1 night in Jul 2025

6/10 Okay

Jeanette

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were welcoming and efficient. The room was comfortable and spacious.
Stayed 1 night in Jul 2025

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, would certainly return

Ashleigh was very welcoming on arrival, thank you, and all staff very good. Great room, lovely breakfast. Would certainly return.
Stayed 1 night in Jul 2025

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Restuarants close by with a good walk along the ramparts
Stayed 1 night in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and service. Be sure to follow the check in instructions youll get by text. Rooms are really nice and in a very good area for bars and restaurants. Highly recommended
Stayed 1 night in Jul 2025

6/10 Okay

Agnes

Traveled with group
Did not like the keypad entry and it took us two or three tries before we could gain entry both to the hotel and to our room. When we finally managed to get into the property it was dark and the lights did not come on until we were halfway up the stairs.
Stayed 2 nights in Jul 2025

4/10 Poor

Jane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but clean and facilities great.breakfast was delicuous and will certainly be back
Stayed 1 night in Jul 2025

4/10 Poor

Stewart

Traveled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Communication was poor from the point of booking; no access details when promised, and a lack of information on the current key code throughout our visit. The shower was faulty - it was clearly broken before we arrived but hadn't been checked - so we had to use inferior facilities in a just vacated room. We left the room when the plumber arrived and were not told when the repair was complete so we might return. When we came to use the shower the following day the water temperature was set too high and was quite uncomfortable. On the whole our stay was chaotic. When we complained about our substandard stay the response was that these matters were "beyond our control" when obviously good communication and regular maintenance checks are matters that are very easily controlled. Staff were very pleasant, however given the chaos this hotel is not recommended.
Stayed 2 nights in Jun 2025

8/10 Good

Jill

Liked: Cleanliness, staff & service, room comfort

Very good

Room was clean, spacious and the beds were really comfy. The breakfast was good, cooked fresh. Free parking 100yds from hotel. Hotel central to shops and restaurents.
Stayed 1 night in Jun 2025

8/10 Good

John

Unnamed reception so a bit clumsy getting in but overall the room and location were good
Stayed 1 night in Jun 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce hotel with free overnight on-street parking outside, which starts charging at 9am - if you get a £1 parking disk from local stores you can use to set an arrival time for the next morning which will give you til 11am and can be used widely across Northumberland. The stairs are tight, so if you have heavy luggage you may struggle. Breakfast was great and made getting up for the 10am check out worthwhile.
Stayed 1 night in May 2025

6/10 Okay

Jean

Traveled with family
Liked: Staff & service
Disliked: Amenities
No reception - which we knew about. Very dark with difficult stairs. Breakfast staff great but no decaf available
Stayed 2 nights in Apr 2025

8/10 Good

Margaret

Liked: Cleanliness, property conditions & facilities, room comfort
Room was very small, code sytem to get in & get the room key was difficult, breakfast was good ( only tume we saw someone)
Stayed 1 night in Apr 2025

4/10 Poor

calum

Business traveler
Disliked: Amenities, property conditions & facilities
To expensive for what you get, small room smells of damp, shabby and cold, no reception to speak to and breakfast was average at best. wont be staying here again and would not recommend for anyone else
Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect place to stay for a night or even longer

Really lovely and cosy hotel in the heart of the town. They thought of everything - even the welcome book that had a history of the building and the local area. It was engaging and fun to take time to read. The facilities were excellent and the breakfast served was tasty and set us up for the day. I would 100% recommend this hotel to everyone.
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit awkward gaining access via keypad but once in everything fine. Excellent room and breakfast so all good.
Stayed 1 night in Feb 2025

8/10 Good

Matthew

Traveled with family
Is unstaffed, hence staff score.The staff we did see were friendly and efficient. Breakfast was ok. For me, it was nice to have the run of the place. The hotel was quite cold during the day, even in the rooms (but it was cold outside, to be fair).
Stayed 2 nights in Feb 2025

4/10 Poor

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

There are better hotels

Nobody available during check-in. They sent a message via sms however, they didnt do this until we were at the hotel. The message contained a key code to get into the empty hotel but when we got to our room there was no key in the door. We phoned them.and they said just to use another room.with a key in the door....what a faff.
Stayed 1 night in Nov 2024

8/10 Good

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Our first experience wasn't great because we discovered the Queens Head wasn't tended full time and we had to call an emergency number. However,we discovered that the sister hotel, the Castle had a room and in the circumstances they paid for a taxi to collect our luggage so all was well in the end. The Castle was very cosy and the staff were very helpful and polite
Stayed 1 night in Nov 2024

10/10 Excellent

STUART

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy room with great breakfast.

A very comfy room and the few staff we met were great. Breakfast was excellent and Heather was a gem! A bit disappointing that the hotel is closed apart from the rooms and breakfast service. It’s not that evident when you book so maybe they should make it more obvious. Parking was free in the car park 100 yds away but only for 24hrs at a time. So we parked there through the day and then moved the car to the street outside the hotel which has free parking from 17:30 to 09:00. Our only concern was the fact one person left the front door open twice and with no staff at the hotel we felt a little vulnerable. We would stay again though.
Stayed 3 nights in Nov 2024

4/10 Poor

Peter

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a disaster! As instructed, we tried to phone the hotel before arrival for instructions, no answer! We asked for help from Expedia, but nobody answered them! There was nobody in the hotel when we arrived at 5:30pm, fortunately the front door opened, I wandered the Hotel and found keys hanging in 3 doors, so chose one! It didn't represent the room advertised or paid for but was better than sleeping in the car! One highlight was the lady who prepared breakfast, but ironically, she had been temporarily locked out of the Hotel that morning. We tried calling the Hotel number in the morning without answer. On returning to the Hotel later, there were still no staff present, and our room hadn't been cleaned. In fact, the only person we met in the 2 nights we were there was the breakfast lady who was great at her job but knew nothing about what happened in the rest of the Hotel. Its fortunate that we have a sense of humor, or this nightmare could have spoiled our whole trip! In summary one would expect for the price paid at least some customer service and you could also consider the safety concern of running a Hotel with no staff!
Stayed 2 nights in Oct 2024

6/10 Okay

Chris

Stayed 2 nights in Oct 2024