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The Castle Hotel

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Castle Hotel

Lounge
Family Triple Room | Premium bedding, Select Comfort beds, iron/ironing board, free WiFi
Restaurant
Bar (on property)
Free daily continental breakfast

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Housekeeping
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

Map
103 Castlegate, Berwick-upon-Tweed, England, TD15 1LF
  • The Maltings Theatre and Cinema
    7 min walk
  • Berwick's Walls
    7 min walk
  • The White Horse
    1 min walk
  • Berwick-Upon-Tweed Station
    3 min walk

Room options

View all photos for Standard Single Room

Standard Single Room | Premium bedding, Select Comfort beds, iron/ironing board, free WiFi

Standard Single Room

  • 110 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Premium bedding, Select Comfort beds, iron/ironing board, free WiFi

Standard Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Triple Room

Family Triple Room | Premium bedding, Select Comfort beds, iron/ironing board, free WiFi

Family Triple Room

  • 237 sq ft
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Standard Studio

Standard Studio | Premium bedding, Select Comfort beds, iron/ironing board, free WiFi

Standard Studio

  • 240 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

Similar properties

Front of property

Queens Head Hotel

Breakfast included
Pet friendly
Free WiFi
Housekeeping
4.6 out of 5, Wonderful, (145)
The price is $99
per night
$119 total
includes taxes & fees
Jan 6 - Jan 7
Queens Head Hotel

About this property

The Castle Hotel

Berwick-upon-Tweed hotel with restaurant
This hotel features a restaurant, a bar/lounge, and coffee/tea in a common area. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception.
The Castle Hotel offers 15 accommodations with complimentary bottled water and hair dryers. Select Comfort beds feature premium bedding. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

Complimentary self parking is available on site.

The Castle Hotel has designated areas for smoking.

A complimentary continental breakfast is served each morning between 7:00 AM and 9:30 AM. A complimentary manager's reception is offered each day.
The Castle Hotel has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding
  • Select Comfort mattress

Bathroom

  • 5 private bathrooms
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 20.00
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from noon - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of GBP 20 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: GBP 20 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: GBP 20.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting

We should mention

This property does not have elevators

Property is also known as

The Castle Hotel Hotel
The Castle Hotel Berwick-upon-Tweed
The Castle Hotel Hotel Berwick-upon-Tweed

The Castle Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 97 out of 177 reviews" "
Rating 8 - Good. 49 out of 177 reviews" "
Rating 6 - Okay. 25 out of 177 reviews" "
Rating 4 - Poor. 3 out of 177 reviews" "
Rating 2 - Terrible. 3 out of 177 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located by the railway station and bus stops. Accommodated my gluten free breakfast requirements well
Stayed 2 nights in Sep 2024

6/10 Okay

Manpreet

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While working nights in the area, I was arriving at the Castle Hotel each morning around 0645. Fiona and Milly had breakfast ready for me and always asked if I required anything for my rest period. Food was first class and the personal attention afforded to the guests at breakfast is outstanding. Well done Fiona and Milly. Highly recommended.
Stayed 3 nights in Sep 2024

10/10 Excellent

edith

Liked: Staff & service, property conditions & facilities
Friendly welcome from the receptionist … Comfy bed Clean bathroom Excellent shower
Stayed 1 night in Sep 2024

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, staff & service
The property was clean and tidy . After the first day the room had not been attended to . No clean towels , shower gel and shampoo . When making the reception aware she said normally you inform them when this is needed . The following day i informed the maid what was required and it was carried out . She politely appologised .
Stayed 3 nights in Aug 2024

8/10 Good

Dale

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location on the High Street. Everything was pleasant, can tell the property had been refurbished so was nice enough but done so on a budget. Still things that could be improved creaky floorboards etc. Provided good value and would stay again
Stayed 1 night in Aug 2024

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel in centre of Berwick Good atmosphere and staff great. Breakfast very good and cooked to order. Nothing to fault it.
Stayed 1 night in Aug 2024

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy hotel, convenient location, great stay and clean rooms. The hotel has facilities for dining and drinking so that is also great. Free parking after 1800hrs in the adjacent train station parking. Be sure to leave before 0800hrs in the morning. Super breakfast and staff are very helpful.
Stayed 1 night in Aug 2024

10/10 Excellent

Robert J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly helpful staff
Stayed 1 night in Aug 2024

4/10 Poor

Mike

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Thank goodness for breakfast !
The saving grace at this poorly maintained and slightly dilapidated property was its Great British breakfast. With the reception unstaffed on arrival I had to run the gauntlet of a crowded and noisy "locals" bar which suddenly fell silent when this "stranger" strode through the door. One of the bar staff checked me into a room at the far reaches of the upstairs corridors. The room was small and cramped, but the bed linen was clean if a bit small for an average height sleeper. The bathroom (including toilet) was in what, in the past, must have served as a cupboard and as a result the only clothes hanging space was on a wall-hook. Wifi was poor even though the corridor was littered with boosters, but no worries next door's use of the tv was loud enough to keep me entertained. Car parking was in the street, unprotected, and was only useable as I was there after 6.30 and leaving before 8.30 next day. Breakfast was a facesaver, a nice and freshly cooked plate of food, served with a friendly smile in a clean breakfast room, with specially printed placemats telling the history of the hotel. Shame the rest of the building didn't live up to its noble past.
Stayed 1 night in Aug 2024

6/10 Okay

Timothy

Business traveler
Stayed 1 night in Aug 2024

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Mel

Traveled with partner
Liked: Cleanliness, staff & service
No cooked breakfast available due to a power issue. No offer of a discount. Would have been a reasonable gesture
Stayed 1 night in Aug 2024

10/10 Excellent

david

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Richard

Business traveler
Stayed 1 night in Jul 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 2 nights in Jul 2024

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
A nice hotel just opposite the railway station, walking distance to town. A basic continental breakfast is provided and there are dining options in the bar
Stayed 2 nights in Jul 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that they put people with dogs in a separate room at breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Bill

Stayed 4 nights in Jul 2024

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value.
Great place for a comfy stay. Good value.
Stayed 1 night in Jul 2024

8/10 Good

Audrey

Traveled with family
Liked: Cleanliness, staff & service
Family room was nice and spacious. Breakfast was delicious and staff very friendly. Reception is not manned until later on in the morning which would have been useful to know beforehand.
Stayed 1 night in Jul 2024

10/10 Excellent

Alexander

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Kerry

Stayed 1 night in Jul 2024

2/10 Terrible

Tom

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Payed for 2 single bed rooms, when arrived there were no windows in the rooms just a skylight. Rooms didn't look clean . Checked out after 5 minutes. Friendly receptionist but couldn't get hold of manager Joanne when asked for a refund. Phoned a couple of times after we got home couldn't get her then either, then was told she was going on holidays for a week. Managed to get a £50 voucher from Expedia. Very poor, bad experience. Felt so bad for my mum as this was a birthday present .
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Room like a cell
Booked a single room was like a cell no windows except a skylight. Found out when checking out that the window could have been opened by a member of staff. This was not mentioned when checked in. I have asthma resulting in poor sleep due to lack of ventilation. Checked out early 6am. Staff very helpful assisted me with bags to room.
Stayed 1 night in Jul 2024