4/10 Poor
Ronda
Business traveler
Jan 8, 2025
Disliked: Staff & service, room comfort
Not up to Par!
I often stay at the Hilton Garden in on Shady Grove because I work across the street, but live quite a distance away. When bad weather or impending deadlines require me to stay overnight in Rockville, this location has always been my first choice. This time, I stayed due to a snow storm. I booked through Hotels.com for one night, but needed to extend my stay. I was told that I would have to check out in the morning, take everything with me, and check back in later in the day (assuming space was available). This was very inconvenient, especially with the snow. Nonetheless, I checked out, took my stuff with me, and checked back in later the same day. On the second night, the room was cold. I turned up the heat and the room began to warm up. About 2:00 AM, I woke up freezing. The thermostat said "71" so I bumped it up to "74". At 4:30 AM, the thermostat said "74" but was still freezing. I was told to use the thermostat on the wall instead of the window thermostat. I bumped both of them up to "77" but still woke up at 6:00 AM in a freezing room. When I checked out, I reported this to the clerk and was told that they would put in a maintenance request, but that I was probably using the wrong controls. The hotel was not as clean as usual, but given the snow storm I can understand - it was really messy outside. While I like staying as close to work as possible, when I have to, I plan to try out some of the other local hotels the next time I need to stay in town.
Ronda
Stayed 2 nights in Jan 2025