2/10 Terrible
Bin
Traveled with family
Sep 29, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a terrible experience because this is my first time have a mouse live with me in a room of inn/hotel. In the middle night mouse/mise kept running around on the TV table and even nibbling at the coffee bags the hotel had provided. These sounds woke us up and made it difficult for us to sleep, fearing it would crawl into our bed. Unaware of how many mice there were, we were hesitant to get out of bed and close our suitcases and other luggage. Next morning we checked the room found there was a mousetrap in the corner of the room and coffee bag chewed by rats, I think the hotel knew there was a rat in the room but they didn't bother to tell us. we complained to the front desk, the guy said you booked at Expedia so you should discuss with Expedia, I didn't what I should say because my English isn't good enough, I think it could be the point she thought. Fortunately, my son study at this city, when he called Expedia, they call this inn immediately, but no one responded the phone. Expedia stuff suggested us directly contact with this inn. Then we drive to this inn and my son discussed with the front desk, she asked us did you call Expedia, we said Expedia got our report and called you but no one response, she had no choice but to refund us the money.



Bin
Stayed 1 night in Sep 2025
























