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Chateau Big Bear Boutique Hotel, BW Signature Collection

3.5 star property

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Photo gallery for Chateau Big Bear Boutique Hotel, BW Signature Collection

Lobby
Lobby
Dinner served, American cuisine
Exterior
Seasonal outdoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
$127
includes taxes & fees
Dec 9 - Dec 10

Explore the area

View in a map
42200 Moon Ridge Rd, Big Bear Lake, CA, 92315
  • Place, Eagle Point
    ‪12 min walk‬
  • Place, Big Bear Mountain Resort
    ‪13 min walk‬
  • Place, Snow Summit
    ‪17 min walk‬
  • Airport, San Bernardino, CA (SBD-San Bernardino Intl.)
    ‪45 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Fireplace

9.6 out of 10
Exceptional
(38 reviews)
  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(40 reviews)
  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(6 reviews)
  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(20 reviews)
  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony

9.0 out of 10
Wonderful
(35 reviews)
  • 285 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • 285 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

8.8 out of 10
Excellent
(43 reviews)
  • 285 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Standard Room, 1 King Bed, Accessible, Balcony | Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(2 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room) | Iron/ironing board, WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

  • 300 sq ft
  • Sleeps 4
  • 2 King Beds

1 King Bed, Non-Smoking, Fireplace, High Speed Internet Access, Coffee Maker, Hairdryer, Iron and Ironing Board

  • Sleeps 2

1 King Bed, Non-Smoking, Fireplace, Balcony, High Speed Internet Access

  • Sleeps 2

1 King Bed, Non-Smoking, Fireplace, Balcony, Jetted Tub

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, Fireplace, High Speed Internet Access, Coffee Maker, Hairdryer, Iron and Ironing Board

  • Sleeps 4

2 Queen Beds, Non-Smoking, Fireplace, Balcony, Wi-Fi

  • Sleeps 4

View all photos for Mobility Accessible King Room with Roll In Shower and Balcony

Iron/ironing board, WiFi, bed sheets

Mobility Accessible King Room with Roll In Shower and Balcony

  • Sleeps 2

2 King Beds, Non-Smoking, Larger Room, 2 Flat Screen Tvs, Jetted Tub, Fireplace, Microwave And Refrigerator

  • Sleeps 4

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About this property

Chateau Big Bear Boutique Hotel, BW Signature Collection

3.5-star hotel in Winter Park
After a day on the slopes, return to Chateau Big Bear Boutique Hotel, BW Signature Collection to dine at the restaurant, drink at the bar/lounge, and take a dip in a hot tub. Housekeeping is available on request.
Chateau Big Bear Boutique Hotel, BW Signature Collection offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Big Bear Lake hotel provides wireless Internet access for a surcharge. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Relax in the hot tub after a day on the slopes or enjoy the use of a fitness center. At the end of the day, order après-ski drinks at the hotel's bar.

The hotel offers a restaurant. Wired and wireless Internet access is complimentary. Onsite parking is available (surcharge), along with a car charging station.

Chateau Big Bear Boutique Hotel, BW Signature Collection is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Tiffany's Bistro - This bistro specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 1 per night)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 15 mi
  • Free shopping center shuttle
  • Free theme park shuttle
  • Uncovered self parking on site (USD 20 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Tiffany's Bistro

Things to do

  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Games
  • Gym
  • Hot tub
  • Seasonal outdoor pool
  • Ski storage
  • Table tennis

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free theme park shuttle
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,077 square feet of conference space
  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 1 per night (rates may vary)
  • Uncovered self parking fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from June to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Big Bear
Best Western Big Bear Chateau
Best Western Chateau Hotel Big Bear
Big Bear Best Western
Big Bear Chateau
Big Bear Chateau Best Western
Best Western Big Bear Chateau Hotel
Best Western Chateau
Best Western Big Bear Chateau
Chateau Big Bear Boutique Hotel, BW Signature Collection Hotel

Chateau Big Bear Boutique Hotel, BW Signature Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 621 out of 1006 reviews
Rating 8 - Good. 230 out of 1006 reviews
Rating 6 - Okay. 84 out of 1006 reviews
Rating 4 - Poor. 30 out of 1006 reviews
Rating 2 - Terrible. 41 out of 1006 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Garland

Nice
Stayed 1 night in Aug 2025

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Mirna

Liked: Cleanliness, staff & service, property conditions & facilities
The look of the property is unique and beautiful, nothing like it in the area, nested against large pine trees, made the experience one of a kind. Highly recommended this property.
Stayed 3 nights in Aug 2025

6/10 Okay

Gladys

Liked: Cleanliness, property conditions & facilities
The restaurant and bar was not opened as advertised. It is only opened Friday & Saturday. They should disclose that on their website! Breakfast was okay. Scrambled eggs were cold.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

Nothing Special

The free breakfast was good. Lots of options. The beds were not very comfortable. The sheets felt like fine grit sandpaper. Overall, I'd say the hotel was pretty average.
Stayed 2 nights in Aug 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience with a unique atmosphere.
Stayed 2 nights in Aug 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, only negatives were slow internet, hard to control AC and limited TV channels
Stayed 3 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Alfredo

Liked: Cleanliness, property conditions & facilities
HD a great time and it want crowded
Stayed 2 nights in Jun 2025

4/10 Poor

Elspeth

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Booked hotel based on reviews. Check-in was not a great experience. There was an event at the hotel which meant the car park and grounds were full and the pool was effectively out of bounds. The room was small and shabby (cracked sink, chipped furniture etc) and the balcony looked over messy back yards. Self-service breakfast was good.
Stayed 1 night in Jul 2025

10/10 Excellent

cary

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and they made everthing amazing
Stayed 1 night in Aug 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Tae, Brea

Disliked: Cleanliness, staff & service, property conditions & facilities
You can hear a conversation clearly from your next suite The views was a buck wall
Stayed 2 nights in Aug 2025

4/10 Poor

Nancy

Traveled with family and small children, Business traveler
Liked: Cleanliness
Experience could have been a better, very disappointing stay. Found out the next morning there was a planned power outage. We were not advised at check in. I was traveling with my young son alone for a baseball tournament and the power went out after dinner. I was unable to shower. No one came around to advise of what was going on. It was an uncomfortable night with no air. I had no service and my phone was nearly dead so I had to save it and I did not feel safe to leave my room with my son at that time of night. In the morning I received no apology or explanation of what happened. I found out through social media of the outage.
Stayed 1 night in Jun 2025

10/10 Excellent

Vivian

Stayed 2 nights in Jun 2025

8/10 Good

Vickie

Traveled with partner
Liked: Cleanliness
The restaurant was only open on the weekends. Breakfast buffet was very limited.
Stayed 2 nights in Aug 2025

8/10 Good

Brigetta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property close to Bear Mountain. Tiffany's Bistro had great food, drinks, and entertainment.
Stayed 4 nights in Jul 2025

10/10 Excellent

Colin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Christine

Stayed 1 night in Jul 2025

8/10 Good

Quazi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy Stay with a Few Quirks

I really loved the room—super cozy and the bed was incredibly comfortable. The fireplace added a nice touch and made the space feel warm and relaxing. Definitely one of the better rooms I’ve stayed in for a mountain getaway. That said, the lobby was… interesting. The decor felt very dated and over-the-top, with an overwhelming number of tacky chandeliers. One small area had around 20 pink chandeliers clustered together—it was a bit much. Thankfully, the room made up for it. Parking was surprisingly expensive for Big Bear, especially since most places offer free or more affordable options. However, the front desk staff were very kind and ended up waiving our parking fee due to a delay in getting our room ready. All the staff we interacted with were friendly and helpful throughout our stay. Despite the quirky decor and pricey parking, I’d definitely consider staying again just for the comfort and coziness of the room.
Stayed 2 nights in Jul 2025

10/10 Excellent

Michael D

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and comfortable room.
Stayed 3 nights in Jul 2025

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They needed towels at the pool and hot tub.
Stayed 2 nights in Jul 2025

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel. Close to many restaurants and walkable to the far end of the lake. Plenty of car parking
Stayed 4 nights in Jul 2025

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of downtown, close to shopping and dining places, including trails and the zoo. Their hot breakfast was also excellent!!! Very friendly staff...
Stayed 3 nights in Jul 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel-clean, well
Stayed 4 nights in Jul 2025