See all properties

Chateau Big Bear Boutique Hotel, BW Signature Collection

3.5 star property

Choose dates to view prices

Photo gallery for Chateau Big Bear Boutique Hotel, BW Signature Collection

Lobby
Dinner served, American cuisine
Seasonal outdoor pool
Seasonal outdoor pool
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Gym

Explore the area

Map
42200 Moon Ridge Rd, Big Bear Lake, CA, 92315
  • Bear Valley Community Hospital
    ‪8 min walk‬
  • Interlaken Shopping Center
    ‪13 min walk‬
  • Big Bear Mountain Resort
    ‪16 min walk‬
  • Big Bear, CA (RBF)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Standard Room, 1 King Bed, Accessible, Balcony | Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Balcony

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub | Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room) | Iron/ironing board, WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

  • 300 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 285 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Fireplace

  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

  • 285 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 285 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Pool

Holiday Inn Resort The Lodge At Big Bear Lake by IHG

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.0 out of 5, Very Good, (999)
The price is $177
per night
includes taxes & fees
Mar 4 - Mar 5
Holiday Inn Resort The Lodge At Big Bear Lake by IHG

About this property

Chateau Big Bear Boutique Hotel, BW Signature Collection

3.5-star hotel in Winter Park
After a day on the slopes, return to Chateau Big Bear Boutique Hotel, BW Signature Collection to dine at the restaurant, drink at the bar/lounge, and take a dip in a hot tub. Housekeeping is available on request.
Chateau Big Bear Boutique Hotel, BW Signature Collection offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Big Bear Lake hotel provides wireless Internet access for a surcharge. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Relax in the hot tub after a day on the slopes or enjoy the use of a fitness center. At the end of the day, order après-ski drinks at the hotel's bar.

The hotel offers a restaurant. Wired and wireless Internet access is complimentary. Complimentary uncovered self parking is available on site, along with a car charging station.

Chateau Big Bear Boutique Hotel, BW Signature Collection is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Tiffany's Bistro - This piano bar specializes in American cuisine and serves dinner only. Happy hour is offered.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 1 per night)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 15 mi
  • Free shopping center shuttle
  • Free theme park shuttle
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Tiffany's Bistro

Things to do

  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Games
  • Gym
  • Seasonal outdoor pool
  • Spa tub
  • Table tennis

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free theme park shuttle
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,077 square feet of conference space
  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 1 per night (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from June to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Big Bear
Best Western Big Bear Chateau
Best Western Chateau Hotel Big Bear
Big Bear Best Western
Big Bear Chateau
Big Bear Chateau Best Western
Best Western Big Bear Chateau Hotel
Best Western Chateau
Best Western Big Bear Chateau
Chateau Big Bear Boutique Hotel, BW Signature Collection Hotel

Chateau Big Bear Boutique Hotel, BW Signature Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 591 out of 1002 reviews
Rating 8 - Good. 242 out of 1002 reviews
Rating 6 - Okay. 86 out of 1002 reviews
Rating 4 - Poor. 37 out of 1002 reviews
Rating 2 - Terrible. 46 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the fireplacee. And we liked the walking trails around Hotel!
Stayed 2 nights in Nov 2024

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful, the rooms were very clean, however they only supply you with 2 sets of towels. Breakfast was pretty good. The side entrance had a bunch of stuff in the way but not terrible. All around I would go stay there again and I would recommend it to my friends and family.
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Johanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and comfy rooms.
Stayed 1 night in Nov 2024

10/10 Excellent

monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean
Stayed 1 night in Nov 2024

6/10 Okay

Tim and Lucy

Thin walls, noisy neighbors. Basic room. Thought it would be nicer by the lobby photos.
Stayed 1 night in Nov 2024

10/10 Excellent

Xudong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy family stay
The BW Chateau hotel had a convenient location, plenty of amenities, and suited my small family of 4. It was about a 5-minute drive from BB Village. It was close to a Walgreen’s and a very good steak and seafood restaurant, and we were in a homey hotel that looked from a bygone era. It was relatively quiet, although walls were thin. The room was clean and comfortable, bed softer than I usually like, but still comfy. Breakfast was good each day, allowing both hot and cold selections. The kids liked the game room in the lower level, and it seemed that the jacuzzi was on and people were enjoying it in the cool air. Loved the fireplace in the room, as well, which added to the general cozy feel of this place. It also seemed like the hotel was undergoing some repairs throughout.
Stayed 2 nights in Nov 2024

10/10 Excellent

Doreen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and friendly check in, the fireplace in our room and the hot spa!
Stayed 1 night in Nov 2024

10/10 Excellent

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very clean and maintained! Will definitely be coming back!
Stayed 3 nights in Nov 2024

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel undergoing renovations from recent conversion of Best Western. The rooms were beautifully redone and all brand new, although the bathrooms could use an update. Nevertheless, the charm is definitely there. Gas fireplaces are a highlight in all rooms. Free hot breakfast buffet is a huge plus, especially considering the price per night. The downstairs bar has live music on Friday/Saturday nights and gets pretty lively. We had a great time and will definitely be back. Very relaxing weekend.
Stayed 3 nights in Nov 2024

10/10 Excellent

Behzad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2024

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beauty of the hotel, the breakfast and the fireplace in the room. The staff was great also!
Stayed 1 night in Nov 2024

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Anupam

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with clean rooms and comfortable beds. Parking was plenty too.
Stayed 1 night in Oct 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities
The property was very clean, well located and the breakfast was more than I expected. No complaints except that the decor is a little tired.
Stayed 2 nights in Oct 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and beautiful. Had a nice quiet stay. Great staff.
Stayed 2 nights in Oct 2024

10/10 Excellent

Eliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

alexandria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! What a great find. The place is beautiful and clean
Stayed 1 night in Oct 2024

10/10 Excellent

Alfredo

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Hideki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I felt electric shocks many times Balcony woods were broken it might some kids could be falling Room number is 125
Stayed 1 night in Oct 2024

10/10 Excellent

Jacqueline

Stayed 1 night in Oct 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay with family
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Okay location, okay stay
There was no made-to-order breakfast. Only a buffet with sub-par food and it is so busy you have to wait 45 minutes for them to refill the food and with everyone touching it, it does not look so appetizing anymore.
Stayed 3 nights in Aug 2024