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Hotel Ercilla de Bilbao, Autograph Collection

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Ercilla de Bilbao, Autograph Collection

Breakfast, lunch and brunch served
Room, 2 Twin Beds (Vintage) | Minibar, in-room safe, desk, free WiFi
Exterior
Exterior
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Room service
  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Ercilla 37, Bilbao, Vizcaya, 48011
  • Plaza Moyua
    ‪5 min walk‬
  • Dona Casilda Iturrizar Park
    ‪6 min walk‬
  • Bilbao Fine Arts Museum
    ‪7 min walk‬
  • Bilbao (BIO)
    ‪18 min drive‬

Room options

View all photos for Premium Room, 2 Twin Beds (Vintage)

Premium Room, 2 Twin Beds (Vintage) | Minibar, in-room safe, desk, free WiFi

Premium Room, 2 Twin Beds (Vintage)

  • 474 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed (Vintage)

Premium Room, 1 King Bed (Vintage) | Minibar, in-room safe, desk, free WiFi

Premium Room, 1 King Bed (Vintage)

  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed | Minibar, in-room safe, desk, free WiFi

Room, 1 King Bed with Sofa bed

  • 474 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Double Bed

Room, 1 Double Bed | Minibar, in-room safe, desk, free WiFi

Room, 1 Double Bed

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Twin Beds (Vintage)

Room, 2 Twin Beds (Vintage) | Minibar, in-room safe, desk, free WiFi

Room, 2 Twin Beds (Vintage)

  • 474 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds (Stylish)

Room, 2 Twin Beds (Stylish) | Minibar, in-room safe, desk, free WiFi

Room, 2 Twin Beds (Stylish)

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, City View (Stylish)

Superior Room, 2 Twin Beds, City View (Stylish) | Minibar, in-room safe, desk, free WiFi

Superior Room, 2 Twin Beds, City View (Stylish)

  • 291 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, City View (Stylish)

Superior Room, 1 King Bed, City View (Stylish) | Minibar, in-room safe, desk, free WiFi

Superior Room, 1 King Bed, City View (Stylish)

  • 291 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 Bedroom, City View (Glamour)

  • 646 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Ercilla de Bilbao, Autograph Collection

4-star hotel in Bilbao City Centre
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking, and 24-hour room service. Housekeeping is available on request.
Hotel Ercilla de Bilbao, Autograph Collection offers 325 accommodations with minibars and safes. Flat-screen televisions come with digital channels.

Bathrooms include separate bathtubs and showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and a meeting room.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a 24-hour fitness center, a terrace, and gift shops/newsstands. Parking is available onsite for a surcharge.

Hotel Ercilla de Bilbao, Autograph Collection is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Bermeo - This restaurant serves breakfast, brunch, and lunch.
Bistro Bermeo - Onsite bistro. Open daily.
24-hour room service is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (EUR 22 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 25 for adults and EUR 12.50 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bermeo
  • Bistro Bermeo

Things to do

  • 24-hour gym
  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 12.50 for children
  • Covered valet parking fee: EUR 22 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Ercilla
Ercilla Bilbao
Ercilla Hotel
Hotel Ercilla
Hotel Ercilla Bilbao
Ercilla Hotel Bilbao
Golden Tulip Bilbao
Hotel Ercilla
Ercilla de Bilbao Autograph Collection by Marriott
Hotel Ercilla de Bilbao, Autograph Collection Hotel
Hotel Ercilla de Bilbao, Autograph Collection Bilbao
Hotel Ercilla de Bilbao, Autograph Collection Hotel Bilbao

Hotel Ercilla de Bilbao, Autograph Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 341 out of 806 reviews" "
Rating 8 - Good. 315 out of 806 reviews" "
Rating 6 - Okay. 97 out of 806 reviews" "
Rating 4 - Poor. 41 out of 806 reviews" "
Rating 2 - Terrible. 12 out of 806 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great and room was clean, nice and comfortable.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sonya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

GARY

Liked: Cleanliness, staff & service
Wifi in bedrooms extremely poor or none existent. Reported three times on consecutive days, on each occasion I was informed it would be addressed and a signal booster would be installed in room. Sadly this was not the case.
Stayed 4 nights in Oct 2024

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for many of Bilbao's main attractions. Staff was friendly and helpful.
Stayed 2 nights in Sep 2024

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service
Really nice room, lovely rooftop terrace bar (reserve a table in advance), very good breakfast buffet. Very good service. Only gripe was that the WiFi in the room wasn’t very strong - they did sort it but made video calls tricky.
Stayed 2 nights in Sep 2024

10/10 Excellent

karol

Stayed 2 nights in Sep 2024

8/10 Good

T

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had good rooms on the first floor that were quiet and spacious and well-equipped. The rooftop bar was a great place to meet and relax. The hotel was in a good position for exploring the city. The breakfasts were good and the staff were very helpful.
Stayed 2 nights in Sep 2024

10/10 Excellent

Aine

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in an excellent location. Concierge Julia was very knowledgeable and helpful
Stayed 3 nights in Sep 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Very good location and comfortable
Stayed 2 nights in Sep 2024

10/10 Excellent

Sofie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property!
Stayed 2 nights in Aug 2024

10/10 Excellent

JUAN Ignacio

Traveled with family
Stayed 2 nights in Aug 2024

4/10 Poor

D

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Meh....
First Impressions The exterior is drab - the photos online are clearly a photoshop job - and the interior feels dark and dreary, missing the mark on atmosphere. Service with a Side of Disappointment Service was abysmal, except for the concierge team and a lady who I think was named Bea (Spanish/Australian lady) on the roof terrace. The reception staff had as much charisma as a potato, and the waiters on the roof were quite rude. Room Comfort On a brighter note, the small rooms were comfortable, with excellent beds and pillows. Each room had a gown, slippers, a coffee machine with takeaway cups, and complimentary water daily, which was great for early risers in a city with few morning coffee options. The shower gel, soap, shampoo etc were a terrible quality - felt watered down. I went out to purchase my own. A Rainy Day Frustration I was disappointed by the lack of umbrellas for guests. When I asked about this, the receptionist laughed and suggested I “complain to corporate,” which felt dismissive. The Roof Terrace The roof terrace was decent but overpriced, and the Wi-Fi didn’t reach there, which was frustrating. Facilities The lifts were tiny and slow, leading to constant waits. The gym was decent. Final Thoughts While the location is good, Bilbao is compact; as long as you’re in the city centre, you’re within a 15-minute walk of everything. Overall, the hotel has potential but desperately needs to improve its service and atmosphere.
Stayed 5 nights in Aug 2024

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in a good location on the newer side of Bilbao. Walking distance or short train ride to old town (casco viejo). Plenty of shopping and dining options. Close to train transportation. The hotel has a convenient and nice rooftop bar and bar lounge. The rooms could be uodated, carpets a little worn and bathrooms dark and not very big. Wi-Fi was sufficient but not the strongest and didn’t work on the rooftop. Bellboys were helpful. It was a decent value might find a more updated newer hotel for similar value.
Stayed 3 nights in Aug 2024

10/10 Excellent

Selina Marion

Liked: Cleanliness, staff & service, property conditions & facilities
The lad for Horsham on the front desk was really helpful and spoke excellent English. Thank you
Stayed 3 nights in Jul 2024

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

8/10 Good

Najeeb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC did no work even though we paid a premium for it
Stayed 3 nights in Jul 2024

10/10 Excellent

Felice

Liked: Cleanliness, staff & service, property conditions & facilities
For an international chain, hotel is pretty chill & blends in its environment. Nice comfort & class without cheesy Big Brand touches.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Location is wonderful. Worth it for the rooftop restaurant.
Stayed 4 nights in Jul 2024

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 4 nights in Jun 2024

10/10 Excellent

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roof bar was a luxury escape
Stayed 7 nights in Jun 2024

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. We always stay there
Stayed 2 nights in Jun 2024

10/10 Excellent

Marcia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2024

10/10 Excellent

Simon

Stayed 2 nights in May 2024