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Hotel Gran Bilbao

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Gran Bilbao

Suite, Jetted Tub | View from room
Reception
Suite, Jetted Tub | Down comforters, in-room safe, desk, blackout drapes
Double Room, Mountain View | Down comforters, in-room safe, desk, blackout drapes
Double Room, Mountain View | Down comforters, in-room safe, desk, blackout drapes

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pet friendly
  • Room service
  • Gym
  • Parking available
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
Indalecio Prieto Hiribidea, 1, Bilbao, Vizcaya, 48004
  • Ribera Market
    14 min walk
  • Al Asunto
    6 min walk
  • Atxuri Tram Station
    9 min walk
  • Bilbao (BIO)
    17 min drive

Room options

View all photos for Suite, Jetted Tub

Suite, Jetted Tub | Down comforters, in-room safe, desk, blackout drapes

Suite, Jetted Tub

  • 807 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, City View (Urban Style)

Double Room, City View (Urban Style) | Down comforters, in-room safe, desk, blackout drapes

Double Room, City View (Urban Style)

  • 312 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for NEON ROOM

NEON ROOM | Down comforters, in-room safe, desk, blackout drapes

NEON ROOM

  • 269 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Double or Twin Room

Down comforters, in-room safe, desk, blackout drapes

Double or Twin Room

  • 194 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room | Down comforters, in-room safe, desk, blackout drapes

Quadruple Room

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Double Room Single Use

Down comforters, in-room safe, desk, blackout drapes

Double Room Single Use

  • 312 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Mountain View

View from room

Double Room, Mountain View

  • 301 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Executive Double or Twin Room

Down comforters, in-room safe, desk, blackout drapes

Executive Double or Twin Room

  • 312 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Triple Room, 3 Twin Beds

Premium Triple Room, 3 Twin Beds | Down comforters, in-room safe, desk, blackout drapes

Premium Triple Room, 3 Twin Beds

  • 344 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

Similar properties

Front of property

Hesperia Bilbao

Pet friendly
Free WiFi
Air conditioning
Gym
4.5 out of 5, Wonderful, (1001)
The price is $103
per night
$113 total
includes taxes & fees
Jan 1 - Jan 2
Hesperia Bilbao

About this property

Hotel Gran Bilbao

4-star hotel in Santutxu
A restaurant, a fitness center, and a conference center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, a business center, and conference space. Change of towels is available on request.
Hotel Gran Bilbao offers 202 air-conditioned accommodations with safes and hair dryers. Beds feature down comforters. This Bilbao hotel provides complimentary wireless Internet access. Bathrooms include bathtubs or showers and bidets. Cribs/infant beds (complimentary) are also available.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A computer station is located on site and wireless Internet access is complimentary. This 4-star property offers access to a business center and meeting rooms. Event facilities measuring 19375 square feet (1800 square meters) include a conference center. This business-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Concierge services and wedding services can be provided. Onsite parking is available (surcharge), along with a car charging station.

Hotel Gran Bilbao is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:30 AM and 11:00 AM and on weekends between 8:00 AM and 11:30 AM.
Restaurant Hotel - Onsite restaurant.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (EUR 17 per day)

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 11:00 AM on weekdays and 8:00 AM to 11:30 AM on weekends; EUR 20 for adults and EUR 10 for children
  • A restaurant

Restaurants on site

  • Restaurant Hotel

Things to do

  • Bicycle cleaning area
  • Bicycle tours
  • Gym
  • TV in common areas

Family friendly

  • Art supplies
  • Children's games
  • Free crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (19,375 square feet of space)
  • Meeting rooms

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Electric bike charging
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • Champagne service
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 for adults and EUR 10 for children
  • Covered self parking fee: EUR 17 per day
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Property Registration Number H.BI.01233

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Parking height restrictions apply

Property is also known as

Bilbao Gran Hotel
Gran Hotel Bilbao
Hotel Gran Bilbao Sercotel
Hotel Sercotel Gran Bilbao
Sercotel Bilbao Gran
Sercotel Bilbao Hotel
Sercotel Gran Bilbao
Sercotel Gran Hotel Bilbao
Sercotel Hotel Bilbao
Sercotel Gran Bilbao Hotel Bilbao
Hotel Sercotel Gran
Sercotel Hotel Gran
Hotel Gran Bilbao Hotel
Hotel Gran Bilbao Bilbao
Hotel Gran Bilbao Hotel Bilbao

Hotel Gran Bilbao Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 586 out of 1000 reviews" "
Rating 8 - Good. 332 out of 1000 reviews" "
Rating 6 - Okay. 57 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Asya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Michaela is the best host She was very helpful in everything directions dinner taxi I will to have hosts like Michaela in every hotel which we stay We will her the best
Stayed 2 nights in Sep 2024

10/10 Excellent

Louise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, excellent breakfast, friendly staff, big room with blackout curtains and a great shower. In the bathroom is shower gel, moisturiser, shampoo, and conditioner. The bus to town is right outside and lots of parking space if you have a car. Just a 12 minute walk to the lovely old town. From the centre you can get a bus to the Gaztelugatxe walk (Game of Thrones) which takes and hour. There is free tea and coffee in the bedrooms and a water fountain in the hallway with room temperature, iced, or sparkling water. There’s also free wi-fi and a free gym (on the first floor). The staff are friendly and multi-lingual.
Stayed 3 nights in Sep 2024

6/10 Okay

Fernanda

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jose

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient lication, helpful staff, good parking
Stayed 1 night in Aug 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Confortable Hotel, clean, and nice people attending
Stayed 2 nights in Jun 2024

10/10 Excellent

Johanna Clare

Stayed 4 nights in Jun 2024

2/10 Terrible

Matias

Stayed 1 night in Jun 2024

8/10 Good

PETER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very big room which was comfortable and quiet, the bathroom was big as well but the shower was too small for an adult. Breakfast was very good but the dinner menu was very dissappointing with poor menu and quality.
Stayed 3 nights in May 2024

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Bad systems of check-in, check-out, misscharges.
Stayed 6 nights in May 2024

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean comfortable
Stayed 3 nights in May 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We had an excellent stay at HGB.The staff was exceptionally friendly and helpful. The breakfast buffet was excellent and definitely worth the price. The room was very clean and comfortable. The location is not ideal, but not bad, either, and for the price it's worth walking a bit more to get to to where all the Bilbao action is.
Stayed 2 nights in May 2024

8/10 Good

Russell

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel & Staff very nice but area around Hotel and Veiw from window not so good .
Stayed 2 nights in May 2024

6/10 Okay

Charles

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Alejandro, San Antonio

Liked: Cleanliness
Stayed 1 night in May 2024

4/10 Poor

BO KAY

Traveled with partner
Disliked: Staff & service
Poor service, unpleasant strong fragrance in reception and hallways which gave us a headache. Didn’t feel like a four star hotel, 3 at best. Rooms and particularly bathroom watching not cleaned well. We were taken aback when we were provided with a disabled room upon early check-in without being informed beforehand. We absolutely understand and respect the necessity of accessible rooms for guests in need, and we would have been more than willing to wait for a standard room if necessary. However, it was disappointing that the staff did not communicate this to us beforehand.
Stayed 3 nights in Apr 2024

8/10 Good

Colin, Mill Valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a good bar in the lobby and a decent restaurant. The room was spacious and clean but lacked in interior decorating - a couple of pictures on the walls was about all. The biggest downside was that the room was hot at night as, like others we encountered on this trip, they had the heat on with no option for air conditioning. The explanation that the AC is programmed to start in mid May is weak as there have been consistent heat waves in February and April. If you are driving to the hotel and need to drop off your rental car at the airport my recommendation is to drop off your bags with the concierge, leaving the car on the small concrete apron near the front door for a few minutes, then check in when you return from the airport.
Stayed 1 night in Apr 2024

10/10 Excellent

Bilal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice hotel , good location and friendly staff, I would recommend this hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Santiago Agustin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Apr 2024

10/10 Excellent

FREDRIC

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is modern and spotlessly clean. Room was large and bed very comfortable. Restaurant offers fantastic breakfast buffet, best I've ever seen. Overall, the best hotel experience I've ever had.
Stayed 6 nights in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Woke up after the first night covered in hair, someone else's hair. How utterly disgusting that they didn't clean the bedding. Solo traveller so of course they stuck me right by the lift, must be a hotel rule, they all do it. Was give two single beds (for one person?!?!?!) Instead of a double. Insulting. The whole hotel feels hollow and unwelcoming. Really disappointed and no where near worth the money I paid Desk staff were kind and helpful, the hotels only saving grace.
Stayed 2 nights in Apr 2024

10/10 Excellent

JORGE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
me encanto por su comodidad, su limpieza, su servicio de restaurant y su bar. su atencion en fontdesk fue un poco apurada, se ve que estaban muy saturados, pero siempre me resolvieron lo que pedi.estoy muy agradecido y si volveria a este hotel.
Stayed 6 nights in Mar 2024

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were overcome by cigarette smoke smell when we opened the room door. I immediately went to the front desk and aked for another room which they happily provided. We really enjoyed the hotel. The only negative was when just now for this review we were asked how we were treated as Expedia VIP's. What? We were unaware that we qualified for that benift. What does that even mean? Did we miss a benefit because we were unaware?
Stayed 2 nights in Apr 2024