2/10 Terrible
Kathy
Traveled with family
Mar 24, 2025
Disliked: Cleanliness, property conditions & facilities
Dirty Rooms & Unhelpful Staff
Our stay was terrible from start to finish. The room was dirty—dusty surfaces, dirt on the floors, torn sheets, and dried blood on the bathroom wall. When we asked the front desk for disinfectant wipes, the staff member was unbothered and handed us a few Clorox wipes, leaving us to clean it ourselves.
The shower drain was clogged, and housekeeping never came while we were out—our trash overflowed, and towels weren’t replaced. That night, we found a bed bug crawling in the bed and a large stain under the sheets on the mattress protector. The front desk moved us at midnight, but we had to check three different rooms, all dirty, (hair found in every room in the "clean sheets") before settling for one that was at least free of visible stains, blood, hair and bugs.
The night staff said management would handle it, but the morning employee dismissed our concerns, claimed the bug was a tick without really looking, and said since we booked through Expedia, she couldn’t do anything.
Between the filth, blood, bedding stains and tears, the bug, and the staff’s indifference, this was the WORST hotel stay we've ever had. I wouldn’t recommend it to anyone. Definitely a health hazard due to lack of cleanliness and blood on the wall.
Kathy
Stayed 2 nights in Mar 2025