2/10 Terrible
Verified traveler
Apr 19, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOULD NOT RECOMMEND STAYING HERE
So many things to write that there probably are not adequate character limits. To begin with, we arrived at the hotel at approximately 245PM on Sunday, 4/13/25, and there were two ladies checking in two guests. In the middle of the check-in, the 2 staff members who were checking in guests got their purses and just left the two guests standing there without completing their check-in. At this point there were probably 10 more people in line waiting to check in who were just standing there in line with no one from the hotel behind the counter at the check-in desk. This lasted for approximately 20 minutes before a young man named Chris showed up asked where the other two ladies had gone. When they told him what had happened, he just shook his head, as he was in as much disbelief as everyone else who was just standing there in line with no one to check them in.
The hotel room, guest bathrooms, and casino are in dire need of updating or a complete renovation, as it seems like nothing has been touched over the last 30 years.
Casino did not even have enough dealers to open an entire craps table, and the hotel and room was so entrenched in the smell of smoke that everything in our suitcases had to be washed to get rid of the smell.
The only good thing is Bogart's Bistro. The food there was probably a 4 out of 5 for what we ordered, but this is not enough to create the desire to come back to Hollywood Casino and Hotel.
Verified traveler
Stayed 1 night in Apr 2025