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Best Western Plough & Harrow Hotel

3.5 star property

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Photo gallery for Best Western Plough & Harrow Hotel

Exterior
Lobby
Garden
Suite, 1 King Bed, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing
2 bars/lounges, lobby lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
135 Hagley Road, The Plough & Harrow/135, Birmingham, England, B16 8LS
  • Broad Street
    ‪9 min walk‬
  • Utilita Arena Birmingham
    ‪18 min walk‬
  • International Convention Centre
    ‪4 min drive‬
  • Birmingham (BHX)
    ‪28 min drive‬

Room options

View all photos for Executive Room, Multiple Beds, Non Smoking

Executive Room, Multiple Beds, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Executive Room, Multiple Beds, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Premium bedding, desk, laptop workspace, soundproofing

Deluxe Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (With SofaBed)

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 Double Bed, Non Smoking (With SofaBed)

  • 377 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 2 Twin Beds, Non Smoking

  • 380 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Superior Room, 1 Double Bed, Non Smoking

  • 388 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Suite, 1 King Bed, Non Smoking

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 Double Bed, Non Smoking

  • 377 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Hampton by Hilton Birmingham Broad Street

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
4.2 out of 5, Very Good, (2159)
The price is $234
per night
$281 total
includes taxes & fees
Apr 8 - Apr 9
Hampton by Hilton Birmingham Broad Street

About this property

Best Western Plough & Harrow Hotel

Hotel in Westside
A restaurant, 2 bars/lounges, and a conference center are available at this hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business center, and conference space are onsite. Housekeeping is available on request.
Best Western Plough & Harrow Hotel offers 44 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Business-related amenities consist of a business center and meeting rooms.

Wired and wireless Internet access is complimentary. Event facilities measuring 2153 square feet (200 square meters) include a conference center. This business-friendly hotel also offers a terrace, tour/ticket assistance, and a garden. Parking is available onsite for a surcharge.

English breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.
Terrace Restaurant - Overlooking the garden, this restaurant specializes in British cuisine and serves breakfast only. Guests can enjoy drinks at the bar.
Beauforts Traditional Pub - This lobby lounge specializes in British cuisine. Open select days.

Languages

English, French, German, Italian, Polish, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (GBP 15 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 10 per person
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Beauforts Traditional Pub
  • Terrace Restaurant

Things to do

  • Piano

Family friendly

  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (2,153 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Restaurant dining guides

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in

Renovations and closures

The property is closed between December 22 and January 1.
The property is closed: Christmas Eve and Christmas Day.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 10.00 per person
  • Self parking fee: GBP 15.00 per night
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Plough Harrow Hotel Birmingham
Plough Harrow Birmingham
Plough Harrow Hotel
Plough Harrow Hotel Birmingham
Best Western Plough Harrow Hotel
Best Western Plough Harrow Birmingham
Best Western Plough Harrow
Best Western Plough & Harrow
Best Western Plough & Harrow Hotel Hotel
Best Western Plough & Harrow Hotel Birmingham
Best Western Plough & Harrow Hotel Hotel Birmingham

Best Western Plough & Harrow Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 337 out of 1000 reviews
Rating 8 - Good. 386 out of 1000 reviews
Rating 6 - Okay. 173 out of 1000 reviews
Rating 4 - Poor. 68 out of 1000 reviews
Rating 2 - Terrible. 36 out of 1000 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Brian, Sloatsburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an older property but it checks out. Had some issues with the toilet and in order for the power to stay on in the room you have to leave key card inserted in slot near door, but otherwise a generally pleasant stay. Great restaurant/bar, good food, great staff.
Stayed 1 night in Dec 2024

6/10 Okay

Susan

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We paid 22.00 for 2 breakfast. It was 10.00am bfast did not finish till 10.30. No bacon. Fried eggs looked dry no hash browns. Dried beans. No plates. Asked for fresh eggs and bacon obviously plates. Plates. Came. Eggs. Which went cold as took at least 15 mins for 4 slices of bacon between myself and partner. Breakfast area should always. Have the food regardless of the time. I kept asking the waitress how long for the bacon. Not good at all
Stayed 1 night in Dec 2024

8/10 Good

Amber

Liked: Cleanliness, staff & service, room comfort
Fair/Good overall, room needs a little work.
Very nice hotel lobby and bar area, decorated beautifully for Christmas. The staff was friendly and accommodating. The route to my room on the 1st floor (rm 111) was difficult because of all the stairs (I'd recommend replacing them with ramps). Also, in an effort to be green, the lights in the newer wing would be off and come on as you passed under them, giving the hall a very creepy, uninviting vibe. The room was clean except for the hairdryer which was weirdly sticky. The linens need to be updated. My duvet had a hole in the lining and the mattress protector kept slipping off every night because the elastic was shot. The bed was comfortable enough, but it could probably use a new mattress. My only real criticism is the bathroom, which needs to be updated. Please put glass in the shower/tub because there's nothing worse than having a shower curtain touching you while showering.
Stayed 4 nights in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

NG Shopfronts Ltd

Stayed 1 night in Dec 2024

8/10 Good

Phillip

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Great friendly hotel away from the hussle and hussle of city, but close enough to city via 15min walk
Stayed 1 night in Dec 2024

8/10 Good

Borislav

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The iron was not good at all and was a bit cold, otherwise everything else was good. I like the old style of the hotel. There was no pastries at breakfast.
Stayed 1 night in Dec 2024

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, wonderful food, excellent entertainment (beautiful lady singer in red singing Christmas songs) and brilliant staff! Great place to eat, stay and relax.
Stayed 1 night in Dec 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Alexander

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Dreadful - it’s supposed to be 4 star but it doesn’t deserve any. Probably the worst hotel I’ve stayed in years.
Stayed 1 night in Dec 2024

4/10 Poor

Courteney

Traveled with partner
Liked: Cleanliness
The staff were friendly but away from the desk a lot of the time. The room was extremely cold at night and we couldn’t turn up the heating as it was controlled by staff (who we couldn’t find). No under floor heating despite it being stated. Comfy bed and clean room though with easy parking outside.
Stayed 1 night in Dec 2024

6/10 Okay

Joanne

Traveled with group
Liked: Staff & service
Hotel needs upgrading
Hotel was very tired. Friendly staff on reception. Best bit of the room was the shower room which looked like it had been recently fitted. Good quality fixtures & fittings. Bedroom area however was tired & dated. Quite a bit of dust & cobwebs on upper parts of the walls.Floors very creaky. There was a wedding on which we weren’t warned about & it was noisy. The music was turned off at twelve but then lots of noise with guests moving about. It is an old building & the floors & stairs are very creaky. It could be a beautiful hotel but it is badly in need of an upgrade in the rooms & communal areas. However the location was good for access to city centre & the staff were very friendly.
Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveler

Traveled with group
Liked: Room comfort
Disliked: Cleanliness
Disappointing
Not a bad location for visiting Broad St/Brindley Place with tram stop a short walk away. Reception wasn’t manned when we arrived and it took some time to find someone to check us in. We found the same in the bar, had to wait for someone to appear to get a drink! Hotel is very tired, fixtures and fittings damaged and dated. Looked clean on the surface but shower curtains filthy and stained, thick dust on doors, bed head and shower gel container empty. Bath panel damaged and shower head thick with calcification, could definitely use some viakal! Windows draughty and hard to close. A wedding was taking place during our stay and although the music ended at midnight, there was continued noise until the guests had dispersed. Had we been aware of this event, we may have stayed elsewhere. On a positive, the bed was very comfy and bedding and towels of nice quality.
Stayed 2 nights in Dec 2024

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and bathroom were both clean. I would have preferred a firmer pillow. Breakfast on our first morning,the staff were struggling to keep up with demand on the hot breakfast. My daughter and I had to wait for hash browns and black pudding. Everything was hot though.
Stayed 2 nights in Nov 2024

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
Disliked: Room comfort
A cold stay at a best western hotel !!!
The hotel in general was cold, in our room the radiators did not work at all, temp -2 outside, . We asked twice for heating and eventually given 2 fan heaters, but only one worked. When you pay good money for a hotel you expect it to be comfortable and warm, this was cold !
Stayed 1 night in Nov 2024

8/10 Good

V

Business traveler
Liked: Cleanliness, staff & service, room comfort
Great location
Comfortable hotel. Carpets a bit tired
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Okay stay. Staff friendly. Breakfast very poor- no orange juice ! Selection very limited
Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Stayed 3 nights in Nov 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Honest review on one night stay
Just returned from 1 night stay. From the outside, and when being in reception it looks lovely... but then once in the room they are super outdated and in quite a poor state. The whole bedroom, bathroom ect was just really poor quality and obviously in desperate need of a revamp. Beds were like rocks, linen had marks. Breakfast was okay. Not much to say on that. Staff - reception lady was pleasant, but on checking in we waited for a man to appear for about 20 mins with 2 tired children who had been walking all day , without so much as a "sorry for your wait" We was then told by the man that we had to pay £10 for parking - was not aware of this and no idea what justifies this as the carpark was near empty. Wouldnt stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Allistair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Michael

Business traveler
Liked: Staff & service, room comfort
A nice hotel - give it a go.
The staff were brilliant - very friendly and welcoming. The food in the evening was really good and excellent value for money. The bar was well presented with quality products. The room was decent and comfortable. The only let down was breakfast. I am sad to say in this review, in my experience, the breakfast was NOT (when I had it) value for money. The coffee machine sounded like it was on its last legs, coffee was weak, poor and undrinkable - I had to use the sachet of dried coffee to make a cup. There was no fruit juice - I was told 'we don't have orange juice', there was a bar with 200 bottles of it 20 feet away. The toaster didn't work well. Eggs appeared to have been cooked 30 minutes before and had gone hard and discoloured. The sausages were OK but, only OK. The rest of the buffet looked a bit cheap and thrown together. I would 100% still stay at this hotel again, because the previous night and overnight experience exceeded my expectations; and it was above par and value for money. However, I wouldn't have the breakfast as this was significantly subpar in my experience this week, which was a shame as everything else had been so good. I think the owners need to invest in a better breakfast offer or, don't offer it. Fruit juice from a wholesaler is less than £1 per carton for 10 or 12 servings, cook the eggs to order (you will not be throwing away inedible uneaten rubber), lease a new coffee machine. Small things make a big difference for your guests.
Stayed 1 night in Oct 2024

10/10 Excellent

chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value business trip
Fantastic room. Easy check in and good customer service. Only downside was the coffee wasn't great at breakfast.
Stayed 1 night in Oct 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint old hotel but issues with heating.
The reception staff were helpful. My room was cold-the heating hardly came on. The lady in reception tried her best to sort it but the room was still cold. I then spoke to a maintenance guy who explained the issue and the room was warmer the following evening. Although it went off quite early and was cold again in the morning. No one explained that i needed to put a notice out if i wanted to have the room cleaned and restocked. Once i knew i did it the following day but the tea bags were still not replenished.
Stayed 3 nights in Oct 2024