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Britannia Hotel Birmingham New Street Station

3.0 star property

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Photo gallery for Britannia Hotel Birmingham New Street Station

Train station shuttle
Point of interest
Reception
Point of interest
Point of interest

Reviews

5.4 out of 10

Popular amenities

  • 24/7 front desk
  • Free WiFi

Explore the area

Map
New Street, Birmingham, England, B2 4RX
  • Bullring & Grand Central
    ‪3 min walk‬
  • The Mailbox
    ‪8 min walk‬
  • Utilita Arena Birmingham
    ‪16 min walk‬
  • Birmingham (BHX)
    ‪25 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Individually decorated, individually furnished, desk, iron/ironing board

Standard Double Room

  • 35.6 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | Individually decorated, individually furnished, desk, iron/ironing board

Executive Double Room

  • 35.6 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room | Individually decorated, individually furnished, desk, iron/ironing board

Standard Single Room

  • 35.6 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

Standard Twin Room | Individually decorated, individually furnished, desk, iron/ironing board

Standard Twin Room

  • 22 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room | Individually decorated, individually furnished, desk, iron/ironing board

Standard Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double or Twin Room

Individually decorated, individually furnished, desk, iron/ironing board

Standard Double or Twin Room

  • 22 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Front of property

easyHotel Birmingham

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Housekeeping
4.0 out of 5, Very Good, (1001)
The price is $69
per night
$82 total
includes taxes & fees
May 16 - May 17
easyHotel Birmingham

About this property

Britannia Hotel Birmingham New Street Station

Hotel in Birmingham City Centre
A 24-hour front desk, free WiFi in public areas, and a reception hall are available at this smoke-free hotel. Housekeeping is available on request.
Britannia Hotel Birmingham New Street Station offers 241 accommodations with hair dryers. These individually decorated and furnished accommodations include desks. 35-inch flat-screen televisions come with digital channels.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Britannia Hotel Birmingham New Street Station features an elevator. Wireless Internet access is complimentary. A total renovation of this property was completed in October 2024.

Britannia Hotel Birmingham New Street Station is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Designer stores
  • Shopping mall

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • Elevator
  • Thin carpet in public areas
  • Tile flooring in public areas

More

  • 1 building
  • 9 floors
  • Reception hall
  • Renovated entire property - October 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 35-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Birmingham Britannia
Birmingham Britannia Hotel
Birmingham Hotel Britannia
Britannia Birmingham
Britannia Birmingham Hotel
Britannia Hotel New Street Station
Hotel Britannia Birmingham
Britannia Hotel
Britannia Birmingham New Street Station
Britannia New Street Station
Britannia Birmingham New
Britannia Hotel Birmingham New Street Station Hotel
Britannia Hotel Birmingham New Street Station Birmingham
Britannia Hotel Birmingham New Street Station Hotel Birmingham

Britannia Hotel Birmingham New Street Station Reviews

Reviews

5.4
Rating 10 - Excellent. 102 out of 1002 reviews
Rating 8 - Good. 196 out of 1002 reviews
Rating 6 - Okay. 220 out of 1002 reviews
Rating 4 - Poor. 211 out of 1002 reviews
Rating 2 - Terrible. 273 out of 1002 reviews

5.6/10

Cleanliness

6.0/10

Staff & service

5.4/10

Amenities

4.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanty.mpmey back for the 31st of Jan 2025. I will take it to police. TV not working. Rude. Dirty. No internet. Disgusting. Money back asap. Fuming
Stayed 1 night in Jan 2025

2/10 Terrible

Graham

Stayed 1 night in Dec 2024

6/10 Okay

CHOUDHURY, Solihull

Stayed 1 night in Jan 2025

10/10 Excellent

Sheila

Traveled with group
Good location
Stayed 3 nights in Dec 2024

4/10 Poor

Alan

Stayed 2 nights in Dec 2024

2/10 Terrible

David

Stayed 1 night in Dec 2024

4/10 Poor

Shriya

Traveled with group
Disliked: Cleanliness, staff & service, amenities
Well where do I start? First when we arrived the outside of the hotel was not appealing at all, it looked like it was part of a dump, we checked in and asked for late check out which was until 1pm for a fee of £15 which we paid. We then made our way to our room and the smell of the corridors was awful. It smelt like a sewer and the carpets looked old and outdated. We then arrived to our room which was of a good size however in the bathroom our toilet paper was wet and the shower water was not of a consistent temperature it kept switching from hot to cold. The next morning, the day we were due to check out at 1pm, we received a knock on the door at 9:30am from the cleaner asking to clean, which does not make any sense as the check in time is from 3pm so when we checked out at 1pm the cleaners had 2 hours to clean in that time. So i told the cleaners no and we are checking out at 1pm to which he did not understand and said “no cleaning?” I said no. A couple hours later at 11:30am we received another knock on our door from one of the staff members saying we needed to check out at 11am. We explained that we have paid extra for late check out, obviously this had not been communicated or noted on their system. So we had to explain this to them and they went down to check. Overall, awful experience will never book again.
Stayed 1 night in Dec 2024

8/10 Good

Wendy

Stayed 1 night in Nov 2024

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Central
Stayed 2 nights in Dec 2024

4/10 Poor

Heather

Disliked: Cleanliness, amenities, property conditions & facilities
Clean but very tired hotel, communal areas smelt funny and there was no heating at all in the room so was freezing. Shower was nice though.
Stayed 1 night in Dec 2024

6/10 Okay

Matt

Stayed 1 night in Nov 2024

8/10 Good

Bert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the heart of the pedestrian shopping centre, minutes from the Bull Ring. The canal, Chinese Quarter and Jewellery Quarter are within walking distance.
Stayed 2 nights in Dec 2024

8/10 Good

Mark

Liked: Staff & service
Stayed 2 nights in Dec 2024

8/10 Good

Tyron

Liked: Cleanliness, staff & service
The only thing that let my experience down was the bar was closed, and the bar was closed for what feels like a very long time the restaurant didn't seem like a real restaurant.
Stayed 1 night in Dec 2024

2/10 Terrible

mark

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

David

Just about acceptable for the price. Convenient for station and other amenities. Room clean and comfortable apart from dirty window. Breakfast derisory - leftover scraps. Overpriced at £9.50
Stayed 2 nights in Dec 2024

2/10 Terrible

Mabel

Disliked: Staff & service, amenities, property conditions & facilities
The facilities /rooms and general customer service all unacceptable
Stayed 1 night in Nov 2024

6/10 Okay

Gary

Liked: Cleanliness
Television did not work, staff were asked for it to be repaired but nothing done. Also heating was on full blast and could not be moderated.
Stayed 1 night in Dec 2024

6/10 Okay

Daniel

Liked: Cleanliness
Stayed 1 night in Nov 2024

8/10 Good

Tony

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was alright
Stayed 1 night in Nov 2024

6/10 Okay

Peter

Liked: Staff & service
Disliked: Property conditions & facilities
Desperately needs work, the corridors and stairwells are filthy, my shower was blocked, no mug or spoon to make a drink, I had to ask. The place is in desperate need of a face lift. One night was enough. Some work is going on but the place is dated and it feels like it.
Stayed 1 night in Nov 2024

4/10 Poor

CLAIRE

Traveled with family
Although the staff were lovely. We booked a standard triple room and were first sent to a double room. Then told there were no triple rooms available for our first night. As only 2 of us were staying the first night we accepted a twin room - didn’t seem completely finished. No hot water in the morning. Were told it would be sorted as we agreed to stay in that room as our third couldn’t make the trip. Were assured throughout the day that the water would be sorted. Still no hot water the next morning. No restaurant or bar due to refurbishment- not told at booking, checking in or on the website. Have sent an email to customer services but had no response. Wouldn’t stay here again sadly as it is in a perfect spot for the Christmas markets.
Stayed 2 nights in Nov 2024

4/10 Poor

Sagar

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Mohammed

Disliked: Cleanliness
Stayed 1 night in Nov 2024

4/10 Poor

Catherine

Stayed 2 nights in Jul 2022