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Hilton Birmingham Metropole

4.0 star property

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Photo gallery for Hilton Birmingham Metropole

Indoor pool
2 bars/lounges
Hypo-allergenic bedding, in-room safe, individually decorated, desk
Exterior
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • Parking available

Explore the area

Map
National Exhibition Centre, Birmingham, England, B40 1PP
  • Pendigo Lake
    ‪3 min walk‬
  • National Exhibition Centre
    ‪8 min walk‬
  • Resorts World Arena
    ‪8 min walk‬
  • Birmingham (BHX)
    ‪7 min drive‬

Room options

View all photos for Deluxe Penthouse

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Penthouse

  • 998 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 Queen Bed, Accessible

  • 264 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Dinner By The Water Stay)

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 King Bed (Dinner By The Water Stay)

  • Sleeps 2
  • 1 King Bed

Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Suite, 1 King Bed

  • 710 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 King Bed

  • 470 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Parking)

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Room, 1 King Bed (Parking)

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, 2 Double Beds

Twin Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Twin Room, 2 Double Beds

  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (New Year Gala)

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Room, 1 King Bed (New Year Gala)

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | Living area | 55-inch flat-screen TV with cable channels, TV

Family Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner

Executive lounge

Suite, 1 King Bed, Corner

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Business Lounge Access

Junior Suite, 1 King Bed, Club Lounge Access | Living area | 55-inch flat-screen TV with cable channels, TV

Junior Suite, 1 King Bed, Business Lounge Access

  • Sleeps 4
  • 1 King Bed

View all photos for Single Room, 1 Double Bed

Single Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Single Room, 1 Double Bed

  • 150 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

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About this property

Hilton Birmingham Metropole

4-star hotel in Marston Green
Along with 2 restaurants, this hotel has an indoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour health club, a sauna, and a coffee shop/cafe are onsite.
Hilton Birmingham Metropole offers 795 accommodations with safes and hair dryers. These individually decorated accommodations include desks. 55-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Birmingham hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool and an indoor pool, Hilton Birmingham Metropole provides a 24-hour health club and a hot tub. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

Event facilities measuring 59998 square feet (5574 square meters) include conference space. This family-friendly hotel also offers a sauna, multilingual staff, and tour/ticket assistance. Parking is available onsite for a surcharge.

Hilton Birmingham Metropole has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Hilton Birmingham Metropole has 2 restaurants serving breakfast, lunch, and dinner.
24-hour room service is available.

Languages

Chinese (Mandarin), English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 16 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 18 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception

Things to do

  • 24-hour health club
  • Children's pool
  • Concerts/live shows
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Highchair
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 31 meeting rooms
  • 59,998 square feet of conference space

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 1976
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
2 total (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 18.00 per person
  • Self parking fee: GBP 16.00 per night
  • Pet fee: GBP 30 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Birmingham Hilton
Birmingham Metropole
Birmingham Metropole Hilton
Hilton Birmingham Metropole
Hilton Metropole Birmingham
Hilton Metropole Hotel Birmingham
Metropole Birmingham
Metropole Birmingham Hilton
Metropole Hilton
Metropole Hilton Birmingham
Hilton Birmingham Metropole Hotel Birmingham
Hilton Birmingham Metropole Hotel
Hilton Metropole
Hilton Birmingham Metropole Hotel
Hilton Birmingham Metropole Birmingham
Hilton Birmingham Metropole Hotel Birmingham

Hilton Birmingham Metropole Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 315 out of 743 reviews
Rating 8 - Good. 189 out of 743 reviews
Rating 6 - Okay. 107 out of 743 reviews
Rating 4 - Poor. 83 out of 743 reviews
Rating 2 - Terrible. 49 out of 743 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hil

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
was perfect for where we were staying. room was very nicely decorated and larger than average. wait time for check in was a lot longer than expected but that's because there was a big event going on within the hotel i think. lots of services we didn't use but overall a good hotel stay.
Stayed 1 night in Nov 2024

6/10 Okay

kamille

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
Hard bed. The worst sleep of my life
Stayed 3 nights in Nov 2024

10/10 Excellent

ADAM

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute legends, I left my wedding ring in the bathroom and they posted back to me. Amazing service and very friendly staff.
Stayed 1 night in Nov 2024

8/10 Good

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Ruth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ok stay not worth the money though
Stayed 1 night in Oct 2024

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were lovely We had an adjoining room and could here everything next door maybe her singing was good in her head but overall was a lovely stay The drink were very expensive as a paying guest maybe should be a discount
Stayed 1 night in Nov 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean place
Nice 2 night stay while I attended an event. Room was clean. Building was quiet. Staff, all but one were, polite and professional and attentive. Was out most of the day and was sick to death of sandwiches on offer. Wanted to get something from the restaurant my perogative, and carry to my room. The rude man behind the bar acted like he was in a busy fulll bar and customers all around. Was just little ole me apparently must not have looked like a tipper. Anway after his 4th act of blatant dismissive behaviour I went back to the kiosk and got a sandwich- at least that staff were polite and attentive. Would stay again but need to find somewhere to eat that isnt a sandwich and has customer service.
Stayed 2 nights in Nov 2024

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Pretty Good
Hot tap on bath was inoperable Hair in bath
Stayed 1 night in Nov 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Geoffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Darren

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveler

Liked: Room comfort
Stayed 1 night in Nov 2024

6/10 Okay

wesley

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Hotel itself and the room were excellent (perfect for BP Pulse) However they are vastly understaffed especially at the bar. After waiting 30 minutes we still couldn’t get served! We were told to try room service, but after 45 minutes of continuous ringing we gave up!! Couldn’t even use the one vending machine as it was cash only! So overall, pretty poor!!
Stayed 1 night in Nov 2024

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very convenient for the NEC. Bit expensive but hey ho!
Stayed 2 nights in Nov 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and staff that go out of their way for you. Breakfast wonderful, large selection. Very convenient for the NEC.
Stayed 1 night in Nov 2024

8/10 Good

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Mahendranath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was really good friendly staff help me check in quicker
Stayed 1 night in Nov 2024

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

Lester

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Very convenient for the NEC visited the classic car show over the weekend, short walk from the Hotel to the NEC. Buffet breakfast excellent wide variety of options. We will be using this Hotel again next year.
Stayed 2 nights in Nov 2024

8/10 Good

Rachel

Stayed 1 night in Nov 2024

6/10 Okay

Mia

Guests can’t use the pool?!
Really disappointed that hotel guests have to pay extra to use the pool. We stayed as a family of four and it would have cost an additional £40 to use the pool! We weren’t made aware of this before booking and felt completely ripped off.
Stayed 1 night in Nov 2024